4/9/25, 7:39 PSYC 388 - Unit 5: Building Counselling Relationships |
AM
PSYC 388 - UNIT 5: BUILDING COUNSELLING RELATIONSHIPS EXAM
QUESTIONS AND ANSWERS WITH COMPLETE SOLUTIONS VERIFIED
Terms in this set (53)
Accent Highlighting the last few words of the client
Acknowledgement comes when the counsellor says to a client, "I notice that your
Acknowledgement of Non-
arms are folded across your chest and you're looking at the floor." This type
Verbal Behaviour
of response does not interpret the meaning of the behaviour
A process of helping a client explore themes, issues, and emotions new to his or
Advanced Empathy
her awareness
The offering of recommendations or suggestions pertaining to a decision for a
Advice Giving
given situation
The skill of showing interest in, concern for, and attention to the other person or
Attentiveness
persons in the interaction
Function of perceived similarity between client and counsellor as well as physical
Attractiveness features. Counsellors can make themselves attractive by speaking in clear, jargon
free sentences & offering appropriate self-disclosure
-Clients who are psychologically minded expect more from counsellors
Client Qualities -PREFERRED YAVIS THAN HOUND-more attractive are viewed more favorable-
counsellors need to be aware of these stereotypes to over come them
Client-Initiated Interview When the initial interview is requested by a client
Closed (or Closed-Ended) Question A question that requires a specific and limited response
The counsellor simply points out to the client exactly what the client is doing,
Confrontation
such as being inconsistent
First session requested by counsellor and counsellor should state reason for
Counsellor-Initiated Interview
wanting to see client
1/
5
, 4/9/25, 7:39 PSYC 388 - Unit 5: Building Counselling Relationships |
AM
- 3 thing that makes counsellors more influential: accurate self-awareness,
honesty, trustworthiness., perceived expertness, attractiveness Accurate self-
awareness- honesty- perceived expertness- attractiveness (function of perceived
Counsellor Qualities
similarity b/w c/c- trustworthiness-personal and professional qualities-5
characteristics that helpers should possess: self-aware, honesty, congruency,
ability to communicate, knowledge
The learned ability of counsellors to understand accurately the self-experiences
Culturally Sensitive Empathy
of clients from other cultures
Asking for a large commitment and being refused and then asking for a smaller
Door in the Face
commitment
Door Closers Judgmental or evaluative responses
Door Openers Phrases which indicate acceptance, interest and understanding
The counsellor's ability to "enter the client's phenomenal world, to experience the
Empathy client's world as if it were your own without ever losing the 'as if' quality". It
involves two specific skills: perception and communication
An influential theory that assumes there is an appropriate amount of intimacy
Equilibrium Theory within individuals, and if transgressed, the individual will compensate for it in some
non-verbal way (e.g., decreasing eye contact, moving physically further away)
To have confidence in expertise and reliability of the counselor in the client's eyes
Expertness
is important; the counselor must not pretend to know things they don't
Persuasive technique involving making a small request before making a bigger
Foot in the Door
one
Initiative Motivation to change
- counsellor responds to a client through the use of probes aimed at eliciting facts
from a client
Information-Orientated First Interview
- involves probes, accents, closed questions, open questions, request for
clarification
- Really a disguised form of advice giving
Lecturing (or Preaching)
- It sets a non-helpful interview behaviour
Perception that we are important and significant to the world around us and
Mattering
others in our lives
Functioning of counsellor should be visual, auditory, written, spoken and
Multimodal
discriptive
Non-Helpful Interview Behaviour Advice giving, lecturing, excessive questioning, storytelling
Open (or Open-Ended) Question Questions that allow respondents to answer however they want
Ability to respond in such a way that it is apparent to both client and counsellor
Primary Empathy
that the counsellor has understood the client's major themes
Question that usually begins with who, what where or how (requires multi-worded
Probe
answers)
Proxemics Spatial features of an environment
- relationship formed
- counsellors should focus on the person of client, genuine interest and
Rapport
acceptance
-genuine interest in and acceptance of client
Carl Roger's technique of paraphrasing the clients' words, attempting to capture
Reflection of Feeling
the emotional tone expressed
Focused on feelings or relationship dynamics, concentrate on clients attitudes
and emotions- common responses include restatement, reflection of feeling,
Relationship-Oriented First Interview
summary of feelings, request for clarification and acknowledgement of non-
verbal
behaviour
2/
5
AM
PSYC 388 - UNIT 5: BUILDING COUNSELLING RELATIONSHIPS EXAM
QUESTIONS AND ANSWERS WITH COMPLETE SOLUTIONS VERIFIED
Terms in this set (53)
Accent Highlighting the last few words of the client
Acknowledgement comes when the counsellor says to a client, "I notice that your
Acknowledgement of Non-
arms are folded across your chest and you're looking at the floor." This type
Verbal Behaviour
of response does not interpret the meaning of the behaviour
A process of helping a client explore themes, issues, and emotions new to his or
Advanced Empathy
her awareness
The offering of recommendations or suggestions pertaining to a decision for a
Advice Giving
given situation
The skill of showing interest in, concern for, and attention to the other person or
Attentiveness
persons in the interaction
Function of perceived similarity between client and counsellor as well as physical
Attractiveness features. Counsellors can make themselves attractive by speaking in clear, jargon
free sentences & offering appropriate self-disclosure
-Clients who are psychologically minded expect more from counsellors
Client Qualities -PREFERRED YAVIS THAN HOUND-more attractive are viewed more favorable-
counsellors need to be aware of these stereotypes to over come them
Client-Initiated Interview When the initial interview is requested by a client
Closed (or Closed-Ended) Question A question that requires a specific and limited response
The counsellor simply points out to the client exactly what the client is doing,
Confrontation
such as being inconsistent
First session requested by counsellor and counsellor should state reason for
Counsellor-Initiated Interview
wanting to see client
1/
5
, 4/9/25, 7:39 PSYC 388 - Unit 5: Building Counselling Relationships |
AM
- 3 thing that makes counsellors more influential: accurate self-awareness,
honesty, trustworthiness., perceived expertness, attractiveness Accurate self-
awareness- honesty- perceived expertness- attractiveness (function of perceived
Counsellor Qualities
similarity b/w c/c- trustworthiness-personal and professional qualities-5
characteristics that helpers should possess: self-aware, honesty, congruency,
ability to communicate, knowledge
The learned ability of counsellors to understand accurately the self-experiences
Culturally Sensitive Empathy
of clients from other cultures
Asking for a large commitment and being refused and then asking for a smaller
Door in the Face
commitment
Door Closers Judgmental or evaluative responses
Door Openers Phrases which indicate acceptance, interest and understanding
The counsellor's ability to "enter the client's phenomenal world, to experience the
Empathy client's world as if it were your own without ever losing the 'as if' quality". It
involves two specific skills: perception and communication
An influential theory that assumes there is an appropriate amount of intimacy
Equilibrium Theory within individuals, and if transgressed, the individual will compensate for it in some
non-verbal way (e.g., decreasing eye contact, moving physically further away)
To have confidence in expertise and reliability of the counselor in the client's eyes
Expertness
is important; the counselor must not pretend to know things they don't
Persuasive technique involving making a small request before making a bigger
Foot in the Door
one
Initiative Motivation to change
- counsellor responds to a client through the use of probes aimed at eliciting facts
from a client
Information-Orientated First Interview
- involves probes, accents, closed questions, open questions, request for
clarification
- Really a disguised form of advice giving
Lecturing (or Preaching)
- It sets a non-helpful interview behaviour
Perception that we are important and significant to the world around us and
Mattering
others in our lives
Functioning of counsellor should be visual, auditory, written, spoken and
Multimodal
discriptive
Non-Helpful Interview Behaviour Advice giving, lecturing, excessive questioning, storytelling
Open (or Open-Ended) Question Questions that allow respondents to answer however they want
Ability to respond in such a way that it is apparent to both client and counsellor
Primary Empathy
that the counsellor has understood the client's major themes
Question that usually begins with who, what where or how (requires multi-worded
Probe
answers)
Proxemics Spatial features of an environment
- relationship formed
- counsellors should focus on the person of client, genuine interest and
Rapport
acceptance
-genuine interest in and acceptance of client
Carl Roger's technique of paraphrasing the clients' words, attempting to capture
Reflection of Feeling
the emotional tone expressed
Focused on feelings or relationship dynamics, concentrate on clients attitudes
and emotions- common responses include restatement, reflection of feeling,
Relationship-Oriented First Interview
summary of feelings, request for clarification and acknowledgement of non-
verbal
behaviour
2/
5
