Test Bank For Leading and Managing in Nursing 8th Edition By Patricia S. Yoder-Wise; Susan Sportsman. All chapters complete graded A+. Exam (elaborations)

Test Bank For Leading and Managing in Nursing,8
M M M M M M M M




th Edition by Patricia S. Yoder-Wise,
M M M M M M




Susan Sportsman
M

,Chapter 01: Leading, Managing, and Following
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Yoder-Wise: Leading and Managing in Nursing, 8th Edition
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MULTIPLEMCHOICE

1. AMunitMmanagerMofMaM25-
bedMmedical/surgicalMareaMreceivesMaMphoneMcallMfromMaMnurseMwhoMhasMcalledMinMsickMfiveMt
imesMinMtheMpastMmonth.MHeMtellsMtheMmanagerMthatMheMveryMmuchMwantsMto
comeMtoMworkMwhenMscheduledMbutMmustMoftenMcareMforMhisMwife,MwhoMisMundergoingMtreatme
NMRMtoMIUMa
ntMforMbreastMcancer.MAccording MGMB.C
SslowN’sMTneedMhiO
erarchyMtheory,M whatM wouldMbeMtheMbest
approachMtoMsatisfyingMtheMneedsMofMthisMnurse,MotherMstaff,MandMpatients?
a. LineMupMagencyMnursesMwhoMcanMbeMcalledMinMtoMworkMonMshortMnotice.
b. PlaceMtheMnurseMonMunpaidMleaveMforMtheMremainderMofMhisMwife’sMtreatment.
c. SympathizeMwithMtheMnurse’sMdilemmaMandMletMtheMchargeMnurseMknowMthatMthisMn
urseMmayMbeMcallingMinMfrequentlyMinMtheMfuture.
d. WorkMwithMtheMnurse,MstaffingMoffice,MandMotherMnursesMtoMarrangeMhisMsched
uledMdaysMoffMaroundMhisMwife’sMtreatments.
ANS:M D
PlacingMtheMnurseMonMunpaidMleaveMmayMthreatenMtheMnurse’sMcapacityMtoMmeetMphysiologicMn
eedsMandMdemotivateMtheMnurse.M UnsatisfactoryMcoverageM ofMshiftsMonMshortMnoticeMcouldMaffe
ctMpatientMcareMandMthreatenMtheMneedsMofMstaffMtoMfeelMcompetent.MArrangingMtheMscheduleMa
roundMtheMwife’sMneedsMmeetsMtheMneedsMofMtheMstaffMandMofMpatientsMwhileMsatisfyingMtheMnu
rse’sMneedMforMaffiliation.

TOP:M AONEMcompetency:MCommunicationMandMRelationship-Building

2. AMgrievanceMbroughtMbyMaMstaffMnurseMagainstMtheMunitMmanagerMrequiresMmediation.MAtMthe
MfirstMmediationMsession,MtheMstaffMnurseMrepeatedlyMcallsMtheMunitMmanager’sMactionsMunfair,M
andMtheMunitMmanagerMcontinuesMtoMreiterateMtheMreasonsMforMtheMactions.MWhatMwouldMbeMth
eMbestMcourseMofMactionMatMthisMtime?
a. SendMtheMtwoMdisputantsMawayMtoMreachMtheirMownMresolution.
b. InvolveManotherMstaffMnurseMinMtheMdiscussionMforMclarityMissues.




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edMbyyanyanyMcollege
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rMrMuniversityuniversity

, c. AskMeachMpartyMtoMexamineMtheirMownMmotivesMandMissuesMinMtheMconflict.
d. ContinueMtoMlistenMasMtheMpartiesMrepeatMtheirMthoughtsMandMfeelingsMabout
MtheMconflict.
ANS:M C
ForMresolutionMofMconflict,MoneMshouldMaddressMtheMinterestsMandMinvolvementMofMparticipants
MinM
theMconflictMbyMexaminingMtheMrealMissuesMofMallMparties.

TOP:M AONEMcompetency:MCommunicationMandMRelationship-Building

3. AtMaMsecondMnegotiationMsession,MtheMunitMmanagerMandMstaffMnurseMareMunableMtoMrea
chMaMresolution.MWhatMisMtheMappropriateMnextMstep?
a. ArrangeManotherMmeetingMinMaMweek’sMtimeMsoMasMtoMallowMaMcooling-offMperiod.
b. ElevateMtheMnextMnegationMsessionMtoMtheMnextMmanager,MoneMlevelMabove.
c. InsistMthatMparticipantsMcontinueMtoMtalkMuntilMaMresolutionMhasMbeenMreached.
d. BackMtheMunitMmanager’sMactionsMandMendMtheMdispute.
ANS:M B
PartMofMleadershipMisMunderstandingMconflictMresolutionMandMabilityMtoMnegotiateMandMmanageM
forMresolutionMofMissuesMandMconcerns.MThisMsituationMhasMfailedMaMsecondMnegotiationMsession
,MelevationMtoMaMmanagerMwithMadditionalMtrainingMtoMfacilitateMconflictMresolutionMisMimporta
ntMatMthisMpoint.

TOP:M AONEMcompetency:MCommunicationMandMRelationship-Building

4. TheMmanagerMofMaMsurgicalMareaMhasMaMvisionMforMtheMfutureMthatMrequiresMtheMadditionMof
MRNMassistantsMorMunlicensedMpersonsMtoMfeed,Mbathe,MandMambulateMpatients.MTheMRNsMon
MtheMstaff


haveMalwaysMpracticedMinMaMprNimaR
B
de.liC
UMSryMNMnMI
ursiG
T ng-
veryMsystemMandMareMveryMresistantMtoMthisMidea.MWhatMwouldMbeMtheMbestMinitialMstrategyM
forMimplementationMofMthisMchange?
a. ExploringMtheMvaluesMandMfeelingsMofMtheMRNMgroupMinMrelationshipMtoMthisMchange
b. LeavingMtheMRNsMaloneMforMaMtimeMsoMtheyMcanMthinkMaboutMtheMchangeMbefore
MitMisM
implemented
c. DroppingMtheMideaMandMtryingMforMtheMchangeMinMaMyearMorMsoMwhenMsomeMo
fMtheMpresentMRNsMhaveMretired
d. HiringMtheMassistantsMandMallowingMtheMRNsMtoMseeMwhatMgoodMadditionsMtheyMare
ANS:M A
InfluencingMothersMrequiresMemotionalMintelligenceMinMdomainsMsuchMasMempathy,MhandlingMr
elationships,MdeepeningMself-
awarenessMinMselfMandMothers,MmotivatingMothers,MandMmanagingMemotions.MMotivatingMother
sMrecognizesMthatM valuesMareMpowerfulMforcesMthatMinfluenceMacceptanceMofMchange.MLeavingM
theMRNsMaloneMforMaMperiodMofMtimeMbeforeMimplementationMdoesMnotMprovideMopportunityMtoM
exploreMdifferentMperspectivesMandMvalues.MAvoidingMdiscussionMuntilMtheMteamMchangesMmay
MnotMpromoteMadoptionMofMtheMchangeMuntilMthereMisMopportunityMtoMexploreMperspectivesMand

MvaluesMrelatedMtoMtheMchange.MHiringMofMtheMassistantsMdemonstratesMlackMofMempathyMforMth

eMperspectivesMofMtheMRNMstaff.

TOP:M AONEMcompetency:MKnowledgeMofMtheMHealthMCareMEnvironment

, 5. AsMtheMRNMchargeMnurseMonMtheMnightMshiftMinMaMsmallMlong-
termMcareMfacility,M you’veMfoundMthatMthereMisMlittleMturnoverMamongMyourMLPNMandMnursingM
assistantM(NA)MstaffMmembers,MbutMtheyMareMnotMveryMmotivatedMtoMgoMbeyondMtheirMjobMdes
criptionsMinMtheirMwork.MWhichMofMtheMfollowingMstrategiesMmightMmotivateMtheMstaffMandMlea
dMtoMgreaterMjobMsatisfaction?
a. AskMtheMdirectorMofMnursingMtoMofferMhigherMwagesMandMbonusesMforMextraMwor
kMforMtheMnightM LPNsMandMNAs.
b. AllowMtheMLPNsMandMNAsMgreaterMdecision-
makingMpowerMwithinMtheMscopeMofMtheirMpositionsMinMtheMinstitution.
c. HireMadditionalMstaffMsoMthatMthereMareMmoreMstaffMavailableMforMenhancedMcare,
MandMindividualMworkloadsMareMlessened.
d. AskMtheMdirectorMofMnursingMtoMincreaseMjobMsecurityMforMnightMstaffMbyMhavingMt
hemMsignMcontractsMthatM guaranteeMwork.
ANS:M B
HygieneMfactorsMsuchMasMsalary,MworkingMconditions,MandMsecurityMareMconsistentMwithMHerzb
erg’sMtwo-
factorMtheoryMofMmotivation;MmeetingMtheseMneedsMavoidsMjobMdissatisfaction.MMotivatorMfact
orsMsuchMasMrecognitionMandMsatisfactionMwithMworkMpromoteMaMsatisfyingMandMenrichedMwork
Menvironment.MTransformationalMleadersMuseMmotivatorMfactorsMliberallyMtoMinspireM
workMperfo
rmanceMandMincreaseM jobMsatisfaction.

TOP:M AONEMcompetency:MCommunicationMandMRelationship-Building

6. TheMnurseMmanagerMwantsMtoMincreaseMmotivationMbyMprovidingMmotivatingMfactorsMforMtheMn
urseMonMtheMunit.MWhatMactionMwouldMbeMappropriateMtoMmotivateMtheMstaff?
a. CollaborateMwithMtheMhumanMresource/personnelMdepartmentMtoMdevelopMon-
siteMdaycareMservices.
b. ProvideMaMhierarchicalMorgNaniR
zatiI
onalGMstruBc.
tuC
re.MM
c. ImplementM aMmodelMofMshareUdMgS oveNrnanTce. O
d. PromoteMtheMdevelopmentMofMaMflexibleMbenefitsMpackage.
ANS:M C
ComplexityMtheoryMsuggestsMthatMsystemsMinteractMandMadaptMandMthatMdecisionMmakingMoc
cursMthroughoutMsystems,MasMopposedMtoMbeingMheldMinMaMhierarchy.MInMcomplexityMtheory,M
everyMvoiceMcounts,MandMthereforeMallMlevelsMofMstaffMwouldMbeMinvolvedMinMdecisionMmaki
ng.MThisMprincipleMisMtheMfoundationMofMsharedMgovernance.

TOP:M AONEMcompetency:MCommunicationMandMRelationship-Building

7. AMchargeMnurseMonMaMbusyM40-
bedMmedical/surgicalMunitMisMapproachedMbyMaMfamilyMmemberMwhoMbeginsMtoMcomplainMlou
dlyMaboutMtheMqualityMofMcareMhisMmotherMisMreceiving.MHisMbehaviorMisMsoMdisruptiveMthatMitMi
sMoverheardMbyMstaff,Mphysicians,MandMotherMvisitors.MTheMfamilyMmemberMleavesMtheMunitMabr
uptly,MandMtheMnurseMisMleftMfeelingMfrustrated.MWhichMbehaviorMbyMtheMchargeMnurseMbestMill
ustratesMrefinedMleadershipMskillsMinManMemotionallyMintelligentMpractitioner?
a. ReflectMtoMgainMinsightMintoMhowMtheMsituationMcouldMbeMhandledMdifferentlyMin
MtheM
future.
b. TryMtoMcatchMupMwithMtheMangryMfamilyMmemberMtoMresolveMtheMconcern.
c. DiscussMtheMconcernMwithMtheMpatientMafterMtheMfamilyMmemberMhasMleft.
d. NotifyMnursingMadministrationMofMtheMsituation.
ANS:M A