Test Bank for MGMT 4th Canadian Edition By Chuck Williams, Terri Champion, Ike Hall (All C
# # # # # # # # # # # # # # #
hapters, 100% Original Verified, A+ Grade)
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Name: Class: Date:
Chapter#1#-#Management
Indicate#the#answer#choice#that#best#completes#the#statement#or#answers#the#question.
1. What#is#the#term#for#getting#work#done#through#others?
a. management
b. planning
c. organizing
d. strategizing
2. Ruth#was#hired#to#be#the#second-in-
command#at#Graham#Mailing#Services.#She#was#told#that#her#job#was#to#deal#with#the#employees#to#make#sure#th
ey#met#the#customers’#mailing#specifications.#She#has#not#been#instructed#on#how#to#run#machines#or#in#any#oth
er#technical#area.#What#is#her#position?
a. marketing
b. relationship#control
c. management
d. strategizing
3. Management#can#maximize#profits,#production,#and#people#by#doing#which#of#the#following?
a. utilizing#resources#efficiently
b. utilizing#resources#inefficiently
c. utilizing#resources#effectively
d. utilizing#resources#ineffectively
4. A#manager#strives#to#accomplish#tasks#that#help#fulfill#organizational#objectives.#What#is#the#manager#trying#t
o#improve?
a. organizational#efficiency
b. organizational#effectiveness
c. organizational#functionality
d. organizational#productivity
5. The#response#to#the#2016#wildfires#in#Fort#McMurray,#Alberta#was#reportedly#hampered#by#incompatible#r
adio#systems#between#different#agencies.#Which#concept#would#a#manager#use#to#resolve#this#situation?
a. operations
b. management
c. effectiveness
d. efficiency
6. Management#at#the#Ford#automobile#manufacturing#plant#located#in#Oakville,#Ontario#made#a#decision#to#s
witch#all#overhead#lighting#to#LEDs,#which#has#generated#thousands#in#energy#savings.#The#managers#made#th
is#decision#with#which#of#the#following#in#mind?
a. the#triple#bottom#line
b. productivity
c. efficiency
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,Name: Class: Date:
Chapter#1#-#Management
d. effectiveness
7. During#the#COVID-
19#pandemic,#many#restaurants#were#forced#to#temporarily#shut#down,#lay#off#staff,#and#reduce#costs#as#much#as
#possible#until#public#health#measures#were#lifted.#Owners#and#managers#of#these#restaurants#would#have#been#f
ocused#on#which#of#the#following#during#this#time?
a. public#image
b. efficiency
c. organizational#effectiveness
d. goal#setting
8. Henri#Fayol#argued#that#the#success#of#an#enterprise#generally#depends#more#on#the#administrative#ability#of#it
s#leaders#than#on#what?
a. their#ability#to#motivate#others
b. their#conceptual#skills
c. their#technical#ability
d. their#interpersonal#skills
9. What#is#the#term#for#the#accomplishment#of#tasks#that#help#fulfill#organizational#objectives?
a. optimizing
b. satisficing
c. efficiency
d. effectiveness
10. To#achieve#its#goal#of#increased#market#share,#a#coffee#and#donut#shop#launched#a#program#in#London,#Onta
rio,#that#awards#grade-
school#students#a#free#donut#for#every#“A”#on#their#report#card.#What#management#function#was#used#to#create#t
his#program?
a. controlling
b. leading
c. planning
d. organizing
11. Nestlé#was#unsuccessful#in#early#attempts#to#sell#its#chocolate#in#India.#It#discovered#its#chocolate#bars#were#n
ot#suitable#for#the#Indian#markets#because#the#candy#became#messy#from#sitting#in#direct#sunlight#without#the#be
nefit#of#air#conditioning.#Nestlé#adopted#an#innovative#strategy#and#developed#Chocostick,#a#liquid#chocolate#that
#is#now#very#popular.#Which#management#function#did#Nestlé#use#to#solve#its#problem?
a. planning
b. controlling
c. organizing
d. leading
12. What#management#function#is#being#engaged#when#a#manager#is#determining#organizational#goals#and#the#
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,Name: Class: Date:
Chapter#1#-#Management
means#for#achieving#them?
a. planning
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, Name: Class: Date:
Chapter#1#-#Management
b. organizing
c. controlling
d. leading
13. A#recently#opened#bakery’s#2022#objectives#were#to#increase#its#revenues#by#at#least#15#percent#and#reduce#it
s#net#losses#by#at#least#25#percent.#According#to#your#textbook,#what#management#function#would#be#instrument
al#in#setting#and#meeting#these#goals?
a. leading
b. planning
c. organizing
d. controlling
14. A#manager#is#monitoring#progress#toward#goal#achievement,#and#taking#corrective#action#when#needed.#
What#management#function#is#being#engaged?
a. leading
b. organizing
c. planning
d. controlling
15. Malika#works#as#a#small#business#banking#specialist#within#TD’s#contact#centre.#She#just#celebrated#her#one-
year#anniversary#with#TD,#but#unfortunately#she’s#not#meeting#any#of#her#scorecard#metrics.#Her#manager#has#no
#
w#asked#that#she#job#shadow#a#few#of#her#colleagues#to#better#understand#successful#sales#tactics.#Which#manage
ment#function#is#Malika’s#manager#performing?
a. controlling
b. planning
c. observing
d. leading
16. Which#of#the#following#encourages#employees#to#work#harder,#to#work#for#extended#periods,#and#to#think#of#b
etter#ways#to#do#their#jobs?
a. planning
b. controlling
c. motivating
d. goal-setting
17. A#business#school#administrator#is#determining#what#classes#will#be#offered,#in#which#rooms,#and#who#will#t
each#each#class.#What#management#function#is#involved#in#this#work?
a. planning
b. organizing
c. controlling
d. leading
18. A#Canadian#Armed#Forces#drill#instructor#is#motivating#new#recruits#to#challenge#themselves.#What
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hapters, 100% Original Verified, A+ Grade)
# # # # #
Name: Class: Date:
Chapter#1#-#Management
Indicate#the#answer#choice#that#best#completes#the#statement#or#answers#the#question.
1. What#is#the#term#for#getting#work#done#through#others?
a. management
b. planning
c. organizing
d. strategizing
2. Ruth#was#hired#to#be#the#second-in-
command#at#Graham#Mailing#Services.#She#was#told#that#her#job#was#to#deal#with#the#employees#to#make#sure#th
ey#met#the#customers’#mailing#specifications.#She#has#not#been#instructed#on#how#to#run#machines#or#in#any#oth
er#technical#area.#What#is#her#position?
a. marketing
b. relationship#control
c. management
d. strategizing
3. Management#can#maximize#profits,#production,#and#people#by#doing#which#of#the#following?
a. utilizing#resources#efficiently
b. utilizing#resources#inefficiently
c. utilizing#resources#effectively
d. utilizing#resources#ineffectively
4. A#manager#strives#to#accomplish#tasks#that#help#fulfill#organizational#objectives.#What#is#the#manager#trying#t
o#improve?
a. organizational#efficiency
b. organizational#effectiveness
c. organizational#functionality
d. organizational#productivity
5. The#response#to#the#2016#wildfires#in#Fort#McMurray,#Alberta#was#reportedly#hampered#by#incompatible#r
adio#systems#between#different#agencies.#Which#concept#would#a#manager#use#to#resolve#this#situation?
a. operations
b. management
c. effectiveness
d. efficiency
6. Management#at#the#Ford#automobile#manufacturing#plant#located#in#Oakville,#Ontario#made#a#decision#to#s
witch#all#overhead#lighting#to#LEDs,#which#has#generated#thousands#in#energy#savings.#The#managers#made#th
is#decision#with#which#of#the#following#in#mind?
a. the#triple#bottom#line
b. productivity
c. efficiency
Powered#by#Cognero Page#1
,Name: Class: Date:
Chapter#1#-#Management
d. effectiveness
7. During#the#COVID-
19#pandemic,#many#restaurants#were#forced#to#temporarily#shut#down,#lay#off#staff,#and#reduce#costs#as#much#as
#possible#until#public#health#measures#were#lifted.#Owners#and#managers#of#these#restaurants#would#have#been#f
ocused#on#which#of#the#following#during#this#time?
a. public#image
b. efficiency
c. organizational#effectiveness
d. goal#setting
8. Henri#Fayol#argued#that#the#success#of#an#enterprise#generally#depends#more#on#the#administrative#ability#of#it
s#leaders#than#on#what?
a. their#ability#to#motivate#others
b. their#conceptual#skills
c. their#technical#ability
d. their#interpersonal#skills
9. What#is#the#term#for#the#accomplishment#of#tasks#that#help#fulfill#organizational#objectives?
a. optimizing
b. satisficing
c. efficiency
d. effectiveness
10. To#achieve#its#goal#of#increased#market#share,#a#coffee#and#donut#shop#launched#a#program#in#London,#Onta
rio,#that#awards#grade-
school#students#a#free#donut#for#every#“A”#on#their#report#card.#What#management#function#was#used#to#create#t
his#program?
a. controlling
b. leading
c. planning
d. organizing
11. Nestlé#was#unsuccessful#in#early#attempts#to#sell#its#chocolate#in#India.#It#discovered#its#chocolate#bars#were#n
ot#suitable#for#the#Indian#markets#because#the#candy#became#messy#from#sitting#in#direct#sunlight#without#the#be
nefit#of#air#conditioning.#Nestlé#adopted#an#innovative#strategy#and#developed#Chocostick,#a#liquid#chocolate#that
#is#now#very#popular.#Which#management#function#did#Nestlé#use#to#solve#its#problem?
a. planning
b. controlling
c. organizing
d. leading
12. What#management#function#is#being#engaged#when#a#manager#is#determining#organizational#goals#and#the#
Powered#by#Cognero Page#2
,Name: Class: Date:
Chapter#1#-#Management
means#for#achieving#them?
a. planning
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, Name: Class: Date:
Chapter#1#-#Management
b. organizing
c. controlling
d. leading
13. A#recently#opened#bakery’s#2022#objectives#were#to#increase#its#revenues#by#at#least#15#percent#and#reduce#it
s#net#losses#by#at#least#25#percent.#According#to#your#textbook,#what#management#function#would#be#instrument
al#in#setting#and#meeting#these#goals?
a. leading
b. planning
c. organizing
d. controlling
14. A#manager#is#monitoring#progress#toward#goal#achievement,#and#taking#corrective#action#when#needed.#
What#management#function#is#being#engaged?
a. leading
b. organizing
c. planning
d. controlling
15. Malika#works#as#a#small#business#banking#specialist#within#TD’s#contact#centre.#She#just#celebrated#her#one-
year#anniversary#with#TD,#but#unfortunately#she’s#not#meeting#any#of#her#scorecard#metrics.#Her#manager#has#no
#
w#asked#that#she#job#shadow#a#few#of#her#colleagues#to#better#understand#successful#sales#tactics.#Which#manage
ment#function#is#Malika’s#manager#performing?
a. controlling
b. planning
c. observing
d. leading
16. Which#of#the#following#encourages#employees#to#work#harder,#to#work#for#extended#periods,#and#to#think#of#b
etter#ways#to#do#their#jobs?
a. planning
b. controlling
c. motivating
d. goal-setting
17. A#business#school#administrator#is#determining#what#classes#will#be#offered,#in#which#rooms,#and#who#will#t
each#each#class.#What#management#function#is#involved#in#this#work?
a. planning
b. organizing
c. controlling
d. leading
18. A#Canadian#Armed#Forces#drill#instructor#is#motivating#new#recruits#to#challenge#themselves.#What
Powered#by#Cognero Page#4
