CHAPTER 1: OPERATIONS AND PRODUCTIVITY
TRUE/FALSE
1. Some of the operations-related activities of Hard Rock Café include designing meals and analyzing
them for ingredient cost and labor requirements.
True (Global company profile, easy)
2. The production process at Hard Rock Café is limited to meal preparation and serving customers.
False (Global company profile, easy)
3. All organizations, including service firms such as banks and hospitals, have a production function.
True (What is operations management? moderate)
4. Operations management is the set of activities that create value in the form of goods and services
by transforming inputs into outputs.
True (What is operations management? easy)
5. An example of a "hidden" production function is money transfers at banks.
True (What is operations management? moderate)
6. One reason to study operations management is to learn how people organize themselves for
productive enterprise.
True (Why study OM, easy)
7. The operations manager performs the management activities of planning, organizing, staffing,
leading, and controlling of the OM function.
True (What operations managers do, easy)
8. "How much inventory of this item should we have?" is within the critical decision area of
managing quality.
False (What operations managers do, easy)
9. In order to have a career in operations management, one must have a degree in statistics or
quantitative methods.
False (What operations managers do, easy)
10. Henry Ford is known as the Father of Scientific Management.
False (The heritage of operations management, easy)
11. Shewhart’s contributions to operations management came during the Scientific Management Era.
False (The heritage of operations management, easy)
12. Students wanting to pursue a career in operations management will find multidisciplinary
knowledge beneficial.
True (Where are the OM jobs? easy)
1
, 13. Customer interaction is often high for manufacturing processes, but low for services.
False (Operations in the service sector, moderate)
14. Productivity is more difficult to improve in the service sector.
True (The productivity challenge, moderate)
15. Manufacturing now constitutes the largest economic sector in postindustrial societies.
False (Operations in the service sector, moderate)
16. In the past half-century, the number of people employed in manufacturing has more or less held
steady, but each manufacturing employee is manufacturing about 20 times as much.
True (Operations in the service sector, easy)
17. A knowledge society is one that has migrated from work based on knowledge to one based on
manual work.
False (The productivity challenge, easy)
18. Productivity is the total value of all inputs to the transformation process divided by the total value
of the outputs produced.
False (The productivity challenge, easy)
19. Measuring the impact of a capital acquisition on productivity is an example of multi-factor
productivity.
False (The productivity challenge, moderate)
20. Ethical and social dilemmas arise because stakeholders of a business have conflicting perspectives.
True (Ethics and social responsibility, easy) {AACSB: Ethical Reasoning}
MULTIPLE CHOICE
21. At Hard Rock Café, tasks that reflect operations or operations management include
a. designing meals
b. testing meals (recipes)
c. analyzing meals for the cost of ingredients
d. preparing employee schedules
e. all of the above
e (Global company profile, easy)
22. An operations task performed at Hard Rock Café is
a. borrowing funds to build a new restaurant
b. advertising changes in the restaurant menu
c. calculating restaurant profit and loss
d. preparing employee schedules
e. all of the above
d (Global company profile, moderate)
2
TRUE/FALSE
1. Some of the operations-related activities of Hard Rock Café include designing meals and analyzing
them for ingredient cost and labor requirements.
True (Global company profile, easy)
2. The production process at Hard Rock Café is limited to meal preparation and serving customers.
False (Global company profile, easy)
3. All organizations, including service firms such as banks and hospitals, have a production function.
True (What is operations management? moderate)
4. Operations management is the set of activities that create value in the form of goods and services
by transforming inputs into outputs.
True (What is operations management? easy)
5. An example of a "hidden" production function is money transfers at banks.
True (What is operations management? moderate)
6. One reason to study operations management is to learn how people organize themselves for
productive enterprise.
True (Why study OM, easy)
7. The operations manager performs the management activities of planning, organizing, staffing,
leading, and controlling of the OM function.
True (What operations managers do, easy)
8. "How much inventory of this item should we have?" is within the critical decision area of
managing quality.
False (What operations managers do, easy)
9. In order to have a career in operations management, one must have a degree in statistics or
quantitative methods.
False (What operations managers do, easy)
10. Henry Ford is known as the Father of Scientific Management.
False (The heritage of operations management, easy)
11. Shewhart’s contributions to operations management came during the Scientific Management Era.
False (The heritage of operations management, easy)
12. Students wanting to pursue a career in operations management will find multidisciplinary
knowledge beneficial.
True (Where are the OM jobs? easy)
1
, 13. Customer interaction is often high for manufacturing processes, but low for services.
False (Operations in the service sector, moderate)
14. Productivity is more difficult to improve in the service sector.
True (The productivity challenge, moderate)
15. Manufacturing now constitutes the largest economic sector in postindustrial societies.
False (Operations in the service sector, moderate)
16. In the past half-century, the number of people employed in manufacturing has more or less held
steady, but each manufacturing employee is manufacturing about 20 times as much.
True (Operations in the service sector, easy)
17. A knowledge society is one that has migrated from work based on knowledge to one based on
manual work.
False (The productivity challenge, easy)
18. Productivity is the total value of all inputs to the transformation process divided by the total value
of the outputs produced.
False (The productivity challenge, easy)
19. Measuring the impact of a capital acquisition on productivity is an example of multi-factor
productivity.
False (The productivity challenge, moderate)
20. Ethical and social dilemmas arise because stakeholders of a business have conflicting perspectives.
True (Ethics and social responsibility, easy) {AACSB: Ethical Reasoning}
MULTIPLE CHOICE
21. At Hard Rock Café, tasks that reflect operations or operations management include
a. designing meals
b. testing meals (recipes)
c. analyzing meals for the cost of ingredients
d. preparing employee schedules
e. all of the above
e (Global company profile, easy)
22. An operations task performed at Hard Rock Café is
a. borrowing funds to build a new restaurant
b. advertising changes in the restaurant menu
c. calculating restaurant profit and loss
d. preparing employee schedules
e. all of the above
d (Global company profile, moderate)
2
