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RSC 1- II TEST UPDATED QUESTIONS ABD ANSWERS.

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RSC PROGRESSION II – III QUESTIONS AND ANSWERS Joseph is listening to his direct report Brenda talk about her interactions with a difficult client yesterday. Brenda: "I know that my customer wasn't happy about his product, but he really took his frustration out on me. He assumed I was the reason for his discomfort and spent 10 minutes berating me to my face with accusations, swearing, intimidating gestures and even threats to try to have me fired. It was terrible." How can Joseph respond to Brenda to practice effective communication? Select all that apply. - CORRECT ANSWERAsk clarifying questions to better understand what she thinks about how the situation went and how she feels about it.

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RSC 1- II TEST UPDATED QUESTIONS ABD
ANSWERS
To deliver broadband gaming services, the gaming software company. - CORRECT
ANSWER✅✅✅Connect their servers directly to the cable operator's managed IP network



To deliver programming to the customer, a digital video recorder (DVR): - CORRECT
ANSWER✅✅✅Downloads program to an internal hard-drive within the device and the customer
uses remote control to make selections.



To deliver video on demand (VOD) services: - CORRECT ANSWER✅✅✅Hardware and software at the
headend transmit the signals and keep track of events and transactions.



One of the using cable operator offered voice over internet protocol (VoIP) services is: - CORRECT
ANSWER✅✅✅VoIP packets can be separated from software types of IP traffic on the network
ensuring quality of service QoS.



Government officials can seek help directly from internet service providers (ISP) services is: - CORRECT
ANSWER✅✅✅The National Broadband Plan (NBP) of 2010



Without a wired or optical connection, fixed wireless and fixed optical companies deliver high-speed
data (HSD) to the customer? - CORRECT ANSWER✅✅✅Using a radio transmitter at the central office
(CO), where there is a connection to the internet through which a customer links to an ISP (Internet
services provider)



Digital subscribers line (DSL) services, the leading competitors to cable modem services in the home, is
offered: - CORRECT ANSWER✅✅✅By the local phone company on an existing copper twisted-pair
network.



Cable operators and technicians hold onto their edge over digital subscribers line (DSL) and telco
services with: - CORRECT ANSWER✅✅✅Professional installations and customer follow-up as DSL
installations are performed by the customer.

, One of the major effects of passing the Telecommunications Act of 1996 is that? - CORRECT
ANSWER✅✅✅Established providers could merge their businesses and network capabilities



Wireless video service or "wireless cable." Came into existence when: - CORRECT
ANSWER✅✅✅Businesses used microwave frequencies to offer channels to customers who could
not receive more traditional cable services.



How can a distributor amplifier be identified in the network or on a network designed map? - CORRECT
ANSWER✅✅✅The distribution amplifier has multiple downstream outputs.



What should you be looking for when analyzing the network design maps to troubleshoot a problem? -
CORRECT ANSWER✅✅✅The device common to those customers affected before traveling to make
signal status checks.



What is spliced into the hardline coaxial cable to combine the AC power with the transported RF signal
in a hybrid fiber/coax (HFC) network? - CORRECT ANSWER✅✅✅A power inserter.



How can a less experience technician identify what a non-standard symbol on the network design maps
represent? - CORRECT ANSWER✅✅✅The legend at the bottom of the network design map that
defines the map symbols, cable, types, and amplifier data.



What is required for checking the physical network integrity when maintaining the coaxial cable
network? - CORRECT ANSWER✅✅✅Being observant and performing some minor tasks while
engaged in regularly scheduled activities.



What test instrument sends out a test signal and displays any reflections caused by impedance
mismatches in the cable that are characteristic of cable faults? - CORRECT ANSWER✅✅✅Time
domain reflectometer (TDR)



What is the RF distribution tap value indicated on the tap face plate by a sticker or number stamped into
the housing? - CORRECT ANSWER✅✅✅The signal loss between the tap downstream input port and
the tap ports.

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