APCO Telecommunicator Test questions well
answered to pass
1. The term PSAP stands for Public Safety Access Point False, Public Safety
Answer-
ing Point
2. Professionalism is defined by who you are, True
what you do, and how others perceive you
3. Ethics involves an individuals personal, True
professional, and organizational rules of
conduct
4. The three primary fields of public safety False, They are Law
communi- cations are law enforcement, fire En- forcement, Fire
service, and emer- gency management Services, and EMS
(Emergency Med- ical
Services)
1/
25
,APCO Telecommunicator Test questions well
answered to pass
5. The term vital services defines the primary True
functions or tasks of public safety
communications systems
True
6. Telephone books, maps, and cross reference
directo- ries are examples of PSAP
informational resources
7. A policy is a guide to action and a procedure is a guide False, A
policy is a guide to
to thinking thinking and a procedure is a
guide to action
8. All non verbal communication requires face False
to face communication
2/
25
, APCO Telecommunicator Test questions well
answered to pass
9. A question that can't be answered yes or no is an open True
ended question
10. Restating a speakers main points in your own False
words is applying the active listening
technique
False
11. Repeating in a short declarative statement the
emo- tions or feelings the speaker is
communicating is ap- plying the active listening
technique of paraphrasing
12. An observation is based on assumptions and an infer- False, An
observation is
ence is based on facts. based on facts and an infer-
ence is based on
assump- tions
13. Good customer service means treating callers True
with dilligence, consideration, and respect
14. Emergency calls only come in on emergency lines False
3/
25
answered to pass
1. The term PSAP stands for Public Safety Access Point False, Public Safety
Answer-
ing Point
2. Professionalism is defined by who you are, True
what you do, and how others perceive you
3. Ethics involves an individuals personal, True
professional, and organizational rules of
conduct
4. The three primary fields of public safety False, They are Law
communi- cations are law enforcement, fire En- forcement, Fire
service, and emer- gency management Services, and EMS
(Emergency Med- ical
Services)
1/
25
,APCO Telecommunicator Test questions well
answered to pass
5. The term vital services defines the primary True
functions or tasks of public safety
communications systems
True
6. Telephone books, maps, and cross reference
directo- ries are examples of PSAP
informational resources
7. A policy is a guide to action and a procedure is a guide False, A
policy is a guide to
to thinking thinking and a procedure is a
guide to action
8. All non verbal communication requires face False
to face communication
2/
25
, APCO Telecommunicator Test questions well
answered to pass
9. A question that can't be answered yes or no is an open True
ended question
10. Restating a speakers main points in your own False
words is applying the active listening
technique
False
11. Repeating in a short declarative statement the
emo- tions or feelings the speaker is
communicating is ap- plying the active listening
technique of paraphrasing
12. An observation is based on assumptions and an infer- False, An
observation is
ence is based on facts. based on facts and an infer-
ence is based on
assump- tions
13. Good customer service means treating callers True
with dilligence, consideration, and respect
14. Emergency calls only come in on emergency lines False
3/
25
