Public Safety Telecommunicators 1 APCO
correctly answered already passed (latest update)
1. PSAP Public Safety Answering Point
2. Telecommunic Receive phone calls, dispatch units, establish communication links to in-
a- tors
service companies, and complete incident reports.
3. Ethics involves an individual's personal, professional, and organizational rule of
conduct. It includes opinions and feelings about manners and behavior.
4. Chain of Organizational structure for personnel and job responsibilities,
Com- mand
defines
5. Categories of the relationship between frontline telecommunicators, supervisors,
Ba- sic and managers
Telecommuni-
There are three primary disciplines of public safety communications:
cations
Law en- forcement communications, Fire Service communications, and
Emergency Service Communications.
6. Vital Services Public safety communications systems have four primary functions or
tasks. Re- ferred to as these primary functions facilitate
communication with the public, between members of the same agency,
between public safety agencies, and between public safety agencies
and support entities
7. Mutal Aid A process of supplying supplemental personnel, equipment or other
resources to an incident to assist agencies that may be in danger of
becoming overwhelmed in their response. these procedures are
normally predetermined, and are spelled out in agreements
between response agencies.
8. A POLICY IS A A policy states what should happen in terms of outcomes, sometimes in
very
GUIDE TO THINK- general terms. A policy may state that, There is little in the way of
1/
15
, Public Safety Telecommunicators 1 APCO
correctly answered already passed (latest update)
specific guidance
ING here, but there is no mistake that the PSAP expects the telecommunicator to
be courteous with all callers.
9. The Sender, Receiver, Message, Medium, Context, Feedback
Communica-
tions Cycle
10. Active
Listening
2/
15
correctly answered already passed (latest update)
1. PSAP Public Safety Answering Point
2. Telecommunic Receive phone calls, dispatch units, establish communication links to in-
a- tors
service companies, and complete incident reports.
3. Ethics involves an individual's personal, professional, and organizational rule of
conduct. It includes opinions and feelings about manners and behavior.
4. Chain of Organizational structure for personnel and job responsibilities,
Com- mand
defines
5. Categories of the relationship between frontline telecommunicators, supervisors,
Ba- sic and managers
Telecommuni-
There are three primary disciplines of public safety communications:
cations
Law en- forcement communications, Fire Service communications, and
Emergency Service Communications.
6. Vital Services Public safety communications systems have four primary functions or
tasks. Re- ferred to as these primary functions facilitate
communication with the public, between members of the same agency,
between public safety agencies, and between public safety agencies
and support entities
7. Mutal Aid A process of supplying supplemental personnel, equipment or other
resources to an incident to assist agencies that may be in danger of
becoming overwhelmed in their response. these procedures are
normally predetermined, and are spelled out in agreements
between response agencies.
8. A POLICY IS A A policy states what should happen in terms of outcomes, sometimes in
very
GUIDE TO THINK- general terms. A policy may state that, There is little in the way of
1/
15
, Public Safety Telecommunicators 1 APCO
correctly answered already passed (latest update)
specific guidance
ING here, but there is no mistake that the PSAP expects the telecommunicator to
be courteous with all callers.
9. The Sender, Receiver, Message, Medium, Context, Feedback
Communica-
tions Cycle
10. Active
Listening
2/
15
