APCO FINAL EXAM QUESTIONS with verified
answers graded A+ already passed
1. T/F: The term "PSAP" stands for Public Safety
False
Access Point.
2. T/F: Professionalism is defined by who you are,
what you do, and how others perceive you. True
3. T/F: Ethics involves an individual's personal,
profes- sional, and organization rules of True
conduct.
4. T/F: The three primary fields of public False
safety com- munications are law enforcement
communications, fire service
communications, and emergency man-
agement communications.
True
5. T/F: The term "vital statistics" defines the
primary functions or tasks of public safety
communications systems.
True
6. T/F: Computer-Aided Dispatch (CAD) systems,
maps, and the Internet are examples of PSAP
informational sources.
False
7. T/F: A policy is a guide to action and a
procedure is a guide to thinking.
Chain of Command
8. The operational relationship between
telecommuni- cators, supervisors, and
managers is defined by the PSAP's?
9. The vital services of a public safety The public, agency
communications system are to provide the per- sonnel, other
communications between the PSAP and? agencies, and
1/
29
,APCO FINAL EXAM QUESTIONS with verified
answers graded A+ already passed
support services
10. Mutual Aid
2/
29
, APCO FINAL EXAM QUESTIONS with verified
answers graded A+ already passed
A process for supplying supplemental
personnel, equipment, or other resources to
assist other agen- cies in time of need is
referred to as?
True
11. T/F: Quality Assurance programs in the PSAP
include actions taken to ensure that
standards and proce- dures are met and
followed.
12. T/F: A question that can't be answered "yes" or "no" is True
referred to as an open-ended question.
13. T/F: Because the telecommunicator cannot see callers False
on the phone, nonverbal communication plays
no part in handling public safety calls for
service.
14. T/F: Repeating in a short declarative False
statement the emotions or feelings the
speaker is communicating is applying the
active listening technique of paraphras- ing.
15. T/F: An observation is based on assumptions
False
and an inference is based on facts.
16. T/F: As part of customer service, callers expect to
talk to a professional, be treated with courtesy, True
and speak to a person that can solve their
problem.
17. The six components of the communications cycle are: Sender,
receiver, context,
message, medium, and
3/
29
answers graded A+ already passed
1. T/F: The term "PSAP" stands for Public Safety
False
Access Point.
2. T/F: Professionalism is defined by who you are,
what you do, and how others perceive you. True
3. T/F: Ethics involves an individual's personal,
profes- sional, and organization rules of True
conduct.
4. T/F: The three primary fields of public False
safety com- munications are law enforcement
communications, fire service
communications, and emergency man-
agement communications.
True
5. T/F: The term "vital statistics" defines the
primary functions or tasks of public safety
communications systems.
True
6. T/F: Computer-Aided Dispatch (CAD) systems,
maps, and the Internet are examples of PSAP
informational sources.
False
7. T/F: A policy is a guide to action and a
procedure is a guide to thinking.
Chain of Command
8. The operational relationship between
telecommuni- cators, supervisors, and
managers is defined by the PSAP's?
9. The vital services of a public safety The public, agency
communications system are to provide the per- sonnel, other
communications between the PSAP and? agencies, and
1/
29
,APCO FINAL EXAM QUESTIONS with verified
answers graded A+ already passed
support services
10. Mutual Aid
2/
29
, APCO FINAL EXAM QUESTIONS with verified
answers graded A+ already passed
A process for supplying supplemental
personnel, equipment, or other resources to
assist other agen- cies in time of need is
referred to as?
True
11. T/F: Quality Assurance programs in the PSAP
include actions taken to ensure that
standards and proce- dures are met and
followed.
12. T/F: A question that can't be answered "yes" or "no" is True
referred to as an open-ended question.
13. T/F: Because the telecommunicator cannot see callers False
on the phone, nonverbal communication plays
no part in handling public safety calls for
service.
14. T/F: Repeating in a short declarative False
statement the emotions or feelings the
speaker is communicating is applying the
active listening technique of paraphras- ing.
15. T/F: An observation is based on assumptions
False
and an inference is based on facts.
16. T/F: As part of customer service, callers expect to
talk to a professional, be treated with courtesy, True
and speak to a person that can solve their
problem.
17. The six components of the communications cycle are: Sender,
receiver, context,
message, medium, and
3/
29
