APCO 911 DISPATCH TRAINING
correctly answered to pass graded A+
passed
the first communications center to answer a 911 call, also the point from which
calls are dispatched - correct answer ✔✔primary PSAP
stands for public safety answering point - correct answer ✔✔PSAP
receives transferred 911 calls or further processing after screening for a required
service by a primary PSAP - correct answer ✔✔secondary PSAP
is a rather vague concept that encompasses honesty, integrity, humility,
accountability, and a desire to learn new techniques to perfect job skills. It is
defined by who you are (inner character), what you do (behavior exhibited), and
how others perceive you (image projected). - correct answer ✔✔professionalism
implies that it involves an individual's personal, professional, and organizational
rules of conduct. It includes opinions and feelings about manners and behavior. -
correct answer ✔✔ethics
each PSAP has a different organizational structure for personnel and job
responsibilities, typically referred to as __________________ - correct answer
✔✔chain of command
, what are the three primary disciplines of public safety communications? - correct
answer ✔✔§ Law Enforcement Communications
§ Fire Service Communications
§ Emergency Medical Service Communications
vital services - correct answer ✔✔public safety communications have four primary
functions or tasks. Referred to as:
what are the four primary functions or tasks of vital services? - correct answer
✔✔communications with the public, members of the same agency, public safety
agencies, and support service entities
A _______ is a guide to thinking - correct answer ✔✔policy
A _________ is a guide to action - correct answer ✔✔procedure
sender - correct answer ✔✔the person who initiates the communication
receiver - correct answer ✔✔the person or group who is the target of the
communication
message - correct answer ✔✔the idea itself, in whatever form it may take
context - correct answer ✔✔the situation in which the exchange takes place,
including the relationship between sender and receiver
correctly answered to pass graded A+
passed
the first communications center to answer a 911 call, also the point from which
calls are dispatched - correct answer ✔✔primary PSAP
stands for public safety answering point - correct answer ✔✔PSAP
receives transferred 911 calls or further processing after screening for a required
service by a primary PSAP - correct answer ✔✔secondary PSAP
is a rather vague concept that encompasses honesty, integrity, humility,
accountability, and a desire to learn new techniques to perfect job skills. It is
defined by who you are (inner character), what you do (behavior exhibited), and
how others perceive you (image projected). - correct answer ✔✔professionalism
implies that it involves an individual's personal, professional, and organizational
rules of conduct. It includes opinions and feelings about manners and behavior. -
correct answer ✔✔ethics
each PSAP has a different organizational structure for personnel and job
responsibilities, typically referred to as __________________ - correct answer
✔✔chain of command
, what are the three primary disciplines of public safety communications? - correct
answer ✔✔§ Law Enforcement Communications
§ Fire Service Communications
§ Emergency Medical Service Communications
vital services - correct answer ✔✔public safety communications have four primary
functions or tasks. Referred to as:
what are the four primary functions or tasks of vital services? - correct answer
✔✔communications with the public, members of the same agency, public safety
agencies, and support service entities
A _______ is a guide to thinking - correct answer ✔✔policy
A _________ is a guide to action - correct answer ✔✔procedure
sender - correct answer ✔✔the person who initiates the communication
receiver - correct answer ✔✔the person or group who is the target of the
communication
message - correct answer ✔✔the idea itself, in whatever form it may take
context - correct answer ✔✔the situation in which the exchange takes place,
including the relationship between sender and receiver
