Public Safety Telecommunicator Exam
correctly answered already passed
2025/2026
The first 911 call was made in _____________ in _____. (1.01) - correct answer ✔✔Haleyville,
Alabama, 1968
The Wireless Communications & Public Safety Act took effect in ______. (1.01) - correct answer
✔✔1999
_____ used the first one radio in _____. (1.01) - correct answer ✔✔Detroit, 1928
The first two way radio was implemented in ________ in _____. (1.01) - correct answer
✔✔Bayonne, New Jersey, 1933
In ______, California declared the First National Public Safety Telecommunicators week. (1.01) -
correct answer ✔✔1981
Ethics is defined as the principles of ____________, ___________ and _____________ that
govern an individual or group. (2.01)
a. Professionalism, honor and integrity
b. Honor, morality and integrity
c. Honor, morality and accepted rules of conduct
d. Duty, honor and integrity - correct answer ✔✔C
The potential for responsibility of payment to an aggrieved party due to the violation of a civil
law. (2.04) - correct answer ✔✔Civil Liability
,The willful, negligent, or reckless violation of criminal law or statute which can result in
sanctions in the for of imprisonment. (2.04) - correct answer ✔✔Criminal Liability
The Health Insurance Portability & Accountability Act was signed into law by _____ in ______.
(2.05) - correct answer ✔✔President Bill Clinton, August 1996
Minor children & victims of domestic violence are two examples of exemptions from ____ (2.06)
A.) HIPAA
B.) Public Records Law
C.) CJIS dissemination
D.) DAVID records - correct answer ✔✔B
HIPAA stands for: (2.06) - correct answer ✔✔Health Insurance Probability & Accountability Act
HIPAA regulations do not allow PST's to release vital patient information to field responders.
True or False? (2.06) - correct answer ✔✔False
The _____ prohibits the use of it's databases fore personal reasons. (2.06)
A.) Florida Public Records Law
B.) Department of Homeland Security
C.) Criminal Justice Information System
D.) Americans w/ Disabilities Act - correct answer ✔✔C
Florida's Public Record Law is also known as ____ (2.07) - correct answer ✔✔Chapter 119, F.S
What does PIO stand for? (2.08) - correct answer ✔✔Public Information Officer
, RMS stands for? (3.02) - correct answer ✔✔Records Management System
Software is an electronic database that provided the PST with call information, response unit
availability, & other resources. (3.02) - correct answer ✔✔CAD
GIS stands for? (3.02) - correct answer ✔✔Geographic Information System
ANI/ALI data is transferred to CAD via an assigned function key (3.03) - correct answer ✔✔CAD
& 911 spill-over
VOIP stand for? (3.04) - correct answer ✔✔Voice over internet protocol
What does ACD stand for? (3.04) - correct answer ✔✔Automatic Call Distribution
Incoming phone calls are automatically presented to PSTs according to availability & the length
of time which has elapsed since their last call (3.04) - correct answer ✔✔ACD
____% of 911 calls have to be answered in ____ seconds. (3.04) - correct answer ✔✔90, 10
Florida relay system that assists individuals with hearing & speech impairments in
communications w/ those without TTY/TDD capabilities. (3.05) - correct answer ✔✔711
ADA stands for? (3.05) - correct answer ✔✔Americans Wirth Disabilities Act
AVL stands for? (3.06) - correct answer ✔✔Automatic Vehicle Locator
correctly answered already passed
2025/2026
The first 911 call was made in _____________ in _____. (1.01) - correct answer ✔✔Haleyville,
Alabama, 1968
The Wireless Communications & Public Safety Act took effect in ______. (1.01) - correct answer
✔✔1999
_____ used the first one radio in _____. (1.01) - correct answer ✔✔Detroit, 1928
The first two way radio was implemented in ________ in _____. (1.01) - correct answer
✔✔Bayonne, New Jersey, 1933
In ______, California declared the First National Public Safety Telecommunicators week. (1.01) -
correct answer ✔✔1981
Ethics is defined as the principles of ____________, ___________ and _____________ that
govern an individual or group. (2.01)
a. Professionalism, honor and integrity
b. Honor, morality and integrity
c. Honor, morality and accepted rules of conduct
d. Duty, honor and integrity - correct answer ✔✔C
The potential for responsibility of payment to an aggrieved party due to the violation of a civil
law. (2.04) - correct answer ✔✔Civil Liability
,The willful, negligent, or reckless violation of criminal law or statute which can result in
sanctions in the for of imprisonment. (2.04) - correct answer ✔✔Criminal Liability
The Health Insurance Portability & Accountability Act was signed into law by _____ in ______.
(2.05) - correct answer ✔✔President Bill Clinton, August 1996
Minor children & victims of domestic violence are two examples of exemptions from ____ (2.06)
A.) HIPAA
B.) Public Records Law
C.) CJIS dissemination
D.) DAVID records - correct answer ✔✔B
HIPAA stands for: (2.06) - correct answer ✔✔Health Insurance Probability & Accountability Act
HIPAA regulations do not allow PST's to release vital patient information to field responders.
True or False? (2.06) - correct answer ✔✔False
The _____ prohibits the use of it's databases fore personal reasons. (2.06)
A.) Florida Public Records Law
B.) Department of Homeland Security
C.) Criminal Justice Information System
D.) Americans w/ Disabilities Act - correct answer ✔✔C
Florida's Public Record Law is also known as ____ (2.07) - correct answer ✔✔Chapter 119, F.S
What does PIO stand for? (2.08) - correct answer ✔✔Public Information Officer
, RMS stands for? (3.02) - correct answer ✔✔Records Management System
Software is an electronic database that provided the PST with call information, response unit
availability, & other resources. (3.02) - correct answer ✔✔CAD
GIS stands for? (3.02) - correct answer ✔✔Geographic Information System
ANI/ALI data is transferred to CAD via an assigned function key (3.03) - correct answer ✔✔CAD
& 911 spill-over
VOIP stand for? (3.04) - correct answer ✔✔Voice over internet protocol
What does ACD stand for? (3.04) - correct answer ✔✔Automatic Call Distribution
Incoming phone calls are automatically presented to PSTs according to availability & the length
of time which has elapsed since their last call (3.04) - correct answer ✔✔ACD
____% of 911 calls have to be answered in ____ seconds. (3.04) - correct answer ✔✔90, 10
Florida relay system that assists individuals with hearing & speech impairments in
communications w/ those without TTY/TDD capabilities. (3.05) - correct answer ✔✔711
ADA stands for? (3.05) - correct answer ✔✔Americans Wirth Disabilities Act
AVL stands for? (3.06) - correct answer ✔✔Automatic Vehicle Locator
