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ANSWERS (VERIFIED AND WELL DETAILED ANSWERS) LATEST UP
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DATE 2024/2025
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feature allows a user to group campaigns within a specific marketing program or in
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itiative?
A. campaign hierarchy
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B. campaign lists M
C. campaign membersM
D. campaign influence - CORRECT ANSWER A. campaign hierarchy
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Which dashboard component can display data from the summary rows of reports?
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A. gauge
B. table
C. chart
D. metric - CORRECT ANSWER B. table, C. chart
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Which setting can a system administrator enable in the user interface? Pick 2.
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A. customizable recent tags M M
B. chatter messenger for specific users
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C. printable list views
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D. related list hover links -
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CORRECT ANSWER C. printable list views, D. related list hover links
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,A sales user at Universal Container has updated the opportunity stage for an opp
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ortunity in the pipeline. What may be updated as a result of the stage change? Ch
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oose 2 answers.
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A. sales quota M
B. account rating M
C. forecast category M
D. probability - CORRECT ANSWER C. forecast category, D. probability
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What is a method for adding content to Salesforce CRM Content? Choose 2 answ
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ers.
A. attachments
B. chatter files M
C. libraries
D. documents - CORRECT ANSWER B. chatter files, D. documents
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Universal Container uses web-to-
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case to convert support requests submitted through its website into cases. The su
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pport team would like Salesforce to automatically send an email containing pass
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word reset instructions to the customer when the case subject contains the words
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"forgot" and "password." What does the admin need to configure to meet this re
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quirement?
A. support settings M
B. auto-response rule M
C. validation rule M
D. email-to-case - CORRECT ANSWER B. auto-response rule
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A sales executive at Universal Containers wants to be notified whenever high-
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Mvalue opportunities are created for hot accounts. How should an admin meet this
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requirement?
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,A. create the workflow rule on opportunity object
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B. create an escalation rule based on the opportunity amount
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C. create an auto-response rule based on the opportunity amount
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D. create a validation rule that evaluates the account rating -
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MCORRECT ANSWER A. create the workflow rule on opportunity obj
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ect
The sales team at Universal Container wants an easy solution to gather customer
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Mrequirements and share presentations with their customers. What should an admi
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n do to help the sales team achieve this goal? Choose 2 answers.
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A. add customers to private chatter groups
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B. use chatter files to share presentations
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C. add customers to libraries
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D. create opportunity teams for customers -
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CORRECT ANSWER A. add customers to private chatter groups, B. use
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chatter files to share presentations
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Which statement about sharing rules is true? Choose 2 answers.
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A. sharing rules open up access of records
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B. sharing rules are required in public read/write organizations
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C. sharing rules grant delete access to records
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D. sharing rules grant record access to roles and public groups -
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MCORRECT ANSWER A. sharing rules open up access of records, D. sha
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ring rules grant record access to roles and public groups
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What must an admin do when creating a record type?
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A. set the field level security for the record type
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B. create a new page layout for the record type
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C. assign the record type to the appropriate profiles
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, D. add the record type to the required user records -
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CORRECT ANSWER C. assign the record type to the appropriate profiles
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What is the purpose of the AppExchange? Choose 2 answers.
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A. customers can share and install apps published by Salesforce partners
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B. support users can install the Service Cloud console custom app
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C. partners can download accounts and contacts to collaborate on sales deals
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D. admins can download and customize pre-built dashboards and reports -
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MCORRECT ANSWER A. customers can share and install apps published
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by
Salesforce partners, B. support users can install the Service Cloud console custom
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app
What is a capability of Salesforce Knowledge? Choose 2 answers.
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A. Knowledge allows an organization to share articles with partner portal users
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B. Knowledge only allows a single article type across all data categories
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C. Knowledge automatically creates a solution for each new article
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D. Knowledge uses data categories and roles to make articles visible to the specif
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ic users -
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MCORRECT ANSWER A. Knowledge allows an organization to share articles
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with partner portal users, D. Knowledge uses data categories and roles to make a
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rticles visible to the specific users
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Universal Container is using a private sharing model. The U.S. sales director need
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s full access to all records owned by the U.S. sales representatives. How can this b
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e accomplished?
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A. define a role hierarchy where the U.S sales director rolls up to the CEO
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B. define a role hierarchy where the U.S. sales representatives roll up to the sal
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es director
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C. give the U.S. sales director read/write/edit/delete object permission on t
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he profile
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