USPS Sales & Services Associate Training
__________ Hazmat is mail that is properly packaged, marked and declared by the
mailer. - ANS - Declared.
___________ Hazmat is any parcel suspected of containing acceptable or prohibited
hazmat which is not properly packaged, labeled or identified. - ANS - Undeclared.
______________ words may be soothing and tend to invoke a more positive reaction.
Examples are: "Here's what we can do..", "Thank you", "I'm sorry that happened to you",
"I understand why", etc. - ANS - Calming.
A common myth in communication is that listeners receive the same ______ all the
time. - ANS - Message.
A PS form 1412, Daily Financial Report, is divided into what 5 sections? - ANS -
Stamp Accountability, Receipts, Disbursements, Unit ID and Initial Section.
All postal products and services can be purchased with a debit card except
____________. - ANS - Passport fees to the Department of State. But, a debit card
may be used to purchase a money order to send to them.
An informed mutual decision with the customer on service/products is ___________. -
ANS - A successful sales transaction.
Can additional insurance be purchased at the window if it has already been purchased
online or at the Kiosk? - ANS - No.
Clerks are assigned stamp credit which consists of stamp stock and ______________. -
ANS - Cash.
Communication skills require you to practice actively attending. What does S.O.L.E.R.
represent? - ANS - Squarely face the person. Open your posture. Lean towards the
sender. Eye contact. Relax.
Dimensional weight pricing is determined by length, width and thickness (height) and
__________. - ANS - Weight.
, How can you pay for a money order? - ANS - Cash, debit card, travelers check.
How can you renew a PO Box? - ANS - Online with a credit/debit card, through an
automatic renewal process, self service Kiosk, mail in a check or money order, pay at
the post office in person.
How do you determine the dimensions of a mailpiece? - ANS - Combine the length
plus girth.
How does a customer initiate an International Insurance Claim? - ANS - Call the
Postal Service International Inquiry Center at 1-800-222-1811.
How does knowing the products you sell benefit customers and the post office? - ANS -
Strengthens communication skills, boosts enthusiasm, and assists in overcoming
concerns.
How does package intercept work? - ANS - It allows customers to request to have an
item they sent through USPS to be intercepted prior to delivery for a fee.
How long is PFS (Premium Forwarding Service)? How does it work? - ANS - Not less
than 2 weeks or longer than 1 year. For a fee we will reship and reroute ALL mail
addressed to their primary address by means of weekly Priority Mail shipment.
How long may a customer have Temporary Forwarding? - ANS - 6 months and they
may renew for an additional 6 months for a total of one year.
How many different sizes of PO Boxes are offered? - ANS - 5.
How many keys are assigned to the customer when renting a PO Box? - ANS - 2.
How many times per day can you use a debit card for cash back? What's the maximum
cash back you can get? - ANS - There is no minimum purchase amount and no limit
to the number of times in a 24-hour period. Each request must be limited by a separate
purchase and paid for with an online debit card. Cash back is given in $10 increments
with a max of $50 per transaction.
How often should you mail in the PS Form 8105-A? - ANS - Daily. Remember the SSA
is required to sign the form.
__________ Hazmat is mail that is properly packaged, marked and declared by the
mailer. - ANS - Declared.
___________ Hazmat is any parcel suspected of containing acceptable or prohibited
hazmat which is not properly packaged, labeled or identified. - ANS - Undeclared.
______________ words may be soothing and tend to invoke a more positive reaction.
Examples are: "Here's what we can do..", "Thank you", "I'm sorry that happened to you",
"I understand why", etc. - ANS - Calming.
A common myth in communication is that listeners receive the same ______ all the
time. - ANS - Message.
A PS form 1412, Daily Financial Report, is divided into what 5 sections? - ANS -
Stamp Accountability, Receipts, Disbursements, Unit ID and Initial Section.
All postal products and services can be purchased with a debit card except
____________. - ANS - Passport fees to the Department of State. But, a debit card
may be used to purchase a money order to send to them.
An informed mutual decision with the customer on service/products is ___________. -
ANS - A successful sales transaction.
Can additional insurance be purchased at the window if it has already been purchased
online or at the Kiosk? - ANS - No.
Clerks are assigned stamp credit which consists of stamp stock and ______________. -
ANS - Cash.
Communication skills require you to practice actively attending. What does S.O.L.E.R.
represent? - ANS - Squarely face the person. Open your posture. Lean towards the
sender. Eye contact. Relax.
Dimensional weight pricing is determined by length, width and thickness (height) and
__________. - ANS - Weight.
, How can you pay for a money order? - ANS - Cash, debit card, travelers check.
How can you renew a PO Box? - ANS - Online with a credit/debit card, through an
automatic renewal process, self service Kiosk, mail in a check or money order, pay at
the post office in person.
How do you determine the dimensions of a mailpiece? - ANS - Combine the length
plus girth.
How does a customer initiate an International Insurance Claim? - ANS - Call the
Postal Service International Inquiry Center at 1-800-222-1811.
How does knowing the products you sell benefit customers and the post office? - ANS -
Strengthens communication skills, boosts enthusiasm, and assists in overcoming
concerns.
How does package intercept work? - ANS - It allows customers to request to have an
item they sent through USPS to be intercepted prior to delivery for a fee.
How long is PFS (Premium Forwarding Service)? How does it work? - ANS - Not less
than 2 weeks or longer than 1 year. For a fee we will reship and reroute ALL mail
addressed to their primary address by means of weekly Priority Mail shipment.
How long may a customer have Temporary Forwarding? - ANS - 6 months and they
may renew for an additional 6 months for a total of one year.
How many different sizes of PO Boxes are offered? - ANS - 5.
How many keys are assigned to the customer when renting a PO Box? - ANS - 2.
How many times per day can you use a debit card for cash back? What's the maximum
cash back you can get? - ANS - There is no minimum purchase amount and no limit
to the number of times in a 24-hour period. Each request must be limited by a separate
purchase and paid for with an online debit card. Cash back is given in $10 increments
with a max of $50 per transaction.
How often should you mail in the PS Form 8105-A? - ANS - Daily. Remember the SSA
is required to sign the form.
