421 Postal Exam
2 Forms of BSA Transactions: - ANS - Funds Transaction Report (8105A)
Suspicious Transaction Report (8105B)
3 P's of Image Factors: - ANS - Personal, Professional, Postal
60 Days - ANS - Claim appeal from the original date of the decision.
Anonymous Mail - ANS - Mailpiece that bears ONLY stamps as postage and weighs
more than 13 ounces and was not accepted by a retail service counter employee. Goes
to Collection Service.
Approved Shipper - ANS - Private retailer with a packaging and shipping operations
that are authorized to display Postal Signage promoting Postal products.
Authorization to Hold Mail - ANS - Minimum of 3 days but not more than 30 days with
no charge.
Bait Money Order - ANS - Fake Money Order that are designed for robberies and
once cashed they will be caught.
Balloon Price - ANS - Priority Mail
Zones 1-4 ; STD Parcel Post (All Zones)
84 inches and 108 combined length and girth (less than 20 lbs.)
Bank Secrecy Act (BSA) - ANS - Law that requires you to report transaction that
seems suspicious.
Benefits of Retail Equipment - ANS - Record the complete day's business. Automated
receipts and calculate the amount of change due of the customer.
Caller Service - ANS - Premium service for people or companies that need more time
Calming Words: - ANS - I don't know but I'll find out...
How can I help you?...
Certificate of Mailing - ANS - Proof of Mailing
, Certified Mail - ANS - Provides the customer proof of mailing.
Strictly FCM and Priority Mail. PS Form 3800
Change of Address (COA) - ANS - Used for forwarding and address correction. Form
3546
Kept for 30 days in Local Addresses
Collect on Delivery (COD) - ANS - Cash or Check only. Mail has not been paid by the
mailer. Cost of postage and handling collected from recipient.
Commercial Base Pricing - ANS - Available with approved shipping
Click-N-Ship
Credit purchases cannot be purchased by ______. - ANS - Credit Card.
Dimensional Weight Pricing - ANS - Priority Only
Zones 5-8 and over one cubic foot (.007 inches)
Direct Service (International) Money Orders (Pink) - ANS - They can be purchased at
any Post Office location in values up to $700. You can pay for your money order with
cash, debit card, or traveler's checks.
Domestic Express Mail - ANS - 1-2 Business Days / 365 days
No Surcharges
Sundays & Holidays Guaranteed Delivery
Domestic Service Money Orders (Green) - ANS - Money orders can be purchased at
any Post Office location. Limit up to $1,000 to destinations within the United States. Pay
for your money order with cash, debit card, or traveler's checks. There is a small fee for
each money order you send.
Engaging Our Customer - ANS - Greet customer
Ask the HAZMAT
Offer Express Mail
Offer Insurance and Delivery Confirmation
Offer additional products to purchase
Provide receipt
Essence of USPS Brand: - ANS - Relentless
2 Forms of BSA Transactions: - ANS - Funds Transaction Report (8105A)
Suspicious Transaction Report (8105B)
3 P's of Image Factors: - ANS - Personal, Professional, Postal
60 Days - ANS - Claim appeal from the original date of the decision.
Anonymous Mail - ANS - Mailpiece that bears ONLY stamps as postage and weighs
more than 13 ounces and was not accepted by a retail service counter employee. Goes
to Collection Service.
Approved Shipper - ANS - Private retailer with a packaging and shipping operations
that are authorized to display Postal Signage promoting Postal products.
Authorization to Hold Mail - ANS - Minimum of 3 days but not more than 30 days with
no charge.
Bait Money Order - ANS - Fake Money Order that are designed for robberies and
once cashed they will be caught.
Balloon Price - ANS - Priority Mail
Zones 1-4 ; STD Parcel Post (All Zones)
84 inches and 108 combined length and girth (less than 20 lbs.)
Bank Secrecy Act (BSA) - ANS - Law that requires you to report transaction that
seems suspicious.
Benefits of Retail Equipment - ANS - Record the complete day's business. Automated
receipts and calculate the amount of change due of the customer.
Caller Service - ANS - Premium service for people or companies that need more time
Calming Words: - ANS - I don't know but I'll find out...
How can I help you?...
Certificate of Mailing - ANS - Proof of Mailing
, Certified Mail - ANS - Provides the customer proof of mailing.
Strictly FCM and Priority Mail. PS Form 3800
Change of Address (COA) - ANS - Used for forwarding and address correction. Form
3546
Kept for 30 days in Local Addresses
Collect on Delivery (COD) - ANS - Cash or Check only. Mail has not been paid by the
mailer. Cost of postage and handling collected from recipient.
Commercial Base Pricing - ANS - Available with approved shipping
Click-N-Ship
Credit purchases cannot be purchased by ______. - ANS - Credit Card.
Dimensional Weight Pricing - ANS - Priority Only
Zones 5-8 and over one cubic foot (.007 inches)
Direct Service (International) Money Orders (Pink) - ANS - They can be purchased at
any Post Office location in values up to $700. You can pay for your money order with
cash, debit card, or traveler's checks.
Domestic Express Mail - ANS - 1-2 Business Days / 365 days
No Surcharges
Sundays & Holidays Guaranteed Delivery
Domestic Service Money Orders (Green) - ANS - Money orders can be purchased at
any Post Office location. Limit up to $1,000 to destinations within the United States. Pay
for your money order with cash, debit card, or traveler's checks. There is a small fee for
each money order you send.
Engaging Our Customer - ANS - Greet customer
Ask the HAZMAT
Offer Express Mail
Offer Insurance and Delivery Confirmation
Offer additional products to purchase
Provide receipt
Essence of USPS Brand: - ANS - Relentless
