Postal Exam
24 hr clock (8 key indicators of clock) - ANS - 1. all carriers back by 1800 (6PM)
2. cancel 80% of collection mail by 2000 (8PM)
3. process outgoing primary-sort mail by 2300 (11PM)
4. process outgoing secondary-sort mail by 2400 (midnight)
5. clear managed mail program MMP 2400
-have zero MMP on hand by this time
6. assign commercial air/FedEx outgoing mail by 0230
7. process all dps 2nd pass mail by 0700
8. dispatch mail on time from plants to delivery units between 0400 and 0900
3 p's - ANS - 1. personal
2. professional
3. postal
3 types of communication - ANS - 1. verbal
2. non verbal
3. non verbal cues
6 characteristics of good communication - ANS - 1. never assume if idea clear to you,
clear to receiver
2. check understanding before reply
3. tolerant of others feelings
4. listen in somebody else's POV
5. communicate "why" of interaction
6. first barrier of communication is purpose of communication
6 steps to cashing money orders - ANS - 1. look for Ben Franklin water mark, if held to
light should see dark line (security thread w/ USPS on it), no discoloration around dollar
amounts (tampering), warning on back
2. denominations can't be greater than $1000 or $700
3. check Missing, Lost, Stolen list from postal bulletin
4. if not security features, tell supervisor
5. picture ID required to cash
6. make sure properly endorsed
, acceptable ID - ANS - -gov't issued ID (fed, state, or local)
-no expired IDs
acceptable payment methods (8) - ANS - cash, debit/credit, personal/business
checks, traveler's check (50% of postal products bought), postal/non postal money
orders, cashier checks, certified checks, treasury checks
active listen (what and how) - ANS - -used by listener to enhance performance
-use SOLER:
S- squarely face person
O- open posture
L- lean toward speaker
E- eye contact
R- relax while attending
anonymous mail (4) - ANS - -only stamps as postage
-weight greater than 13 oz.
-was not accepted by employee at counter
-cannot be traced to sender
balloon pricing - ANS - -PM Zones 1-4, Standard Post all zones
-less than 20 lbs and measure over 84 in. (L+G)
-charge appropriate 20 lb rate
bank secrecy act (2 forms) - ANS - 1. form 8105-A- report purchases of $3000 or
more of same customer in one day; has to report/file same day OR US Treasury Checks
of $10,000 or more
-customer has to fill out
2. form 8105 -B - report suspicious transactions, think money laundering is happening
benefits of PO Box and what form - ANS - -convenient and secure
-form 1093
BPM - ANS - -permanently bound by secure fastenings
- at least 90% of sheets must be imprinted by any process other than handwriting or
typewriting
-weight up to 15 lbs
-pricing based on weight, distance, and shape; paid by permit imprint only
accepted at BMEU only
24 hr clock (8 key indicators of clock) - ANS - 1. all carriers back by 1800 (6PM)
2. cancel 80% of collection mail by 2000 (8PM)
3. process outgoing primary-sort mail by 2300 (11PM)
4. process outgoing secondary-sort mail by 2400 (midnight)
5. clear managed mail program MMP 2400
-have zero MMP on hand by this time
6. assign commercial air/FedEx outgoing mail by 0230
7. process all dps 2nd pass mail by 0700
8. dispatch mail on time from plants to delivery units between 0400 and 0900
3 p's - ANS - 1. personal
2. professional
3. postal
3 types of communication - ANS - 1. verbal
2. non verbal
3. non verbal cues
6 characteristics of good communication - ANS - 1. never assume if idea clear to you,
clear to receiver
2. check understanding before reply
3. tolerant of others feelings
4. listen in somebody else's POV
5. communicate "why" of interaction
6. first barrier of communication is purpose of communication
6 steps to cashing money orders - ANS - 1. look for Ben Franklin water mark, if held to
light should see dark line (security thread w/ USPS on it), no discoloration around dollar
amounts (tampering), warning on back
2. denominations can't be greater than $1000 or $700
3. check Missing, Lost, Stolen list from postal bulletin
4. if not security features, tell supervisor
5. picture ID required to cash
6. make sure properly endorsed
, acceptable ID - ANS - -gov't issued ID (fed, state, or local)
-no expired IDs
acceptable payment methods (8) - ANS - cash, debit/credit, personal/business
checks, traveler's check (50% of postal products bought), postal/non postal money
orders, cashier checks, certified checks, treasury checks
active listen (what and how) - ANS - -used by listener to enhance performance
-use SOLER:
S- squarely face person
O- open posture
L- lean toward speaker
E- eye contact
R- relax while attending
anonymous mail (4) - ANS - -only stamps as postage
-weight greater than 13 oz.
-was not accepted by employee at counter
-cannot be traced to sender
balloon pricing - ANS - -PM Zones 1-4, Standard Post all zones
-less than 20 lbs and measure over 84 in. (L+G)
-charge appropriate 20 lb rate
bank secrecy act (2 forms) - ANS - 1. form 8105-A- report purchases of $3000 or
more of same customer in one day; has to report/file same day OR US Treasury Checks
of $10,000 or more
-customer has to fill out
2. form 8105 -B - report suspicious transactions, think money laundering is happening
benefits of PO Box and what form - ANS - -convenient and secure
-form 1093
BPM - ANS - -permanently bound by secure fastenings
- at least 90% of sheets must be imprinted by any process other than handwriting or
typewriting
-weight up to 15 lbs
-pricing based on weight, distance, and shape; paid by permit imprint only
accepted at BMEU only
