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sive Question Bank
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~ By Yashodhan Sawardekar and Delwyn Fernandes
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,Unit 1 p
1. Explain the Concept of MIS? p p p p
Ans: The MIS is an idea which is associated with man, machine, marketing and method
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s for collecting information from the internal and external source and processing this inf
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ormation for the purpose of facilitating the process of decision-
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making of the business. MIS is an organized method of providing past, present and proj
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ection information relating to internal operations and externals intelligence.
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MIS is a broad class of information systems designed to provide information needed f
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or effective decision making in the form of standardized reports and displays for the m
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anagers.
2. Briefly explain the management hierarchy? p p p p
Ans: Management can be grouped into three hierarchical levels –
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top, middle and junior management levels.
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The top management performs strategic planning and the other two levels provide supp
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ort in the form of processed information.
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The middle management level performs tactical planning and control, and needs inform
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ation to discharge these managerial functions.
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The junior level is involved in day-to-
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day operational control and needs information for its working
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Strategic : p
This level develops the strategy for deciding the objec
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tives of the organization, planning resources to be use
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d in order to attain those objectives, formulating polici
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es to govern,
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use and disposition of the resources.
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,Strategic management establishes the policies, plans and objectives of the organizatio
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n as well as a budget framework under which various departments will operate
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Managerial : It is required by managers of various departments to measure
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performance, decide on control actions, formulate new decision rules and als
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o allocate resources.
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Tactical management has the responsibility of implementing the policy and o
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verall plans of the top management
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Operational Control : It is the process of ensuring that operational activities are carrie
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d out to achieve optimum use of resources. It makes use of pre-
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established procedures and decision rules.
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Operational management has the responsibility of implementing day-to-
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day operations and decisions of the middle management to produce goods and services
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to meet the revenue, profit and other goals, which in turn will enable the organization to a
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chieve its overall plans and objectives.
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3. What are basic functions(objectives) of MIS?
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Ans:
, Data Capturing p
MIS captures data from various internal and external sources of an organization. En
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d users may record data about transactions manually or through the computer.
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Capturing contextual data, or operational information that will contribute in decision mak
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ing from various internal and external sources of organization.
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Processing of Data p p
The captured data is processed to convert it into the required management information.
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ie. The captured data is processed into information needed for planning, organizing, co
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ordinating, directing and controlling functionalities at strategic, tactical and operational l
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evel.
Processing is done through activities like making calculations with the data, compari
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ng data, sorting data, classifying data and summarizing data.
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These activities organize, analyze and manipulate data using various statistical, mathe
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matical, operations research and other business models.
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Storage of Information p p
MIS stores processed or unprocessed data for future use.
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Stored data is commonly organized into fields, records, files and databases. Also, i
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f any information is not immediately required, it is saved as an organization record,
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for later use
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Retrieval of Information p p
MIS retrieves information from its stores as and when required by various users. The
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retrieved information is either disseminated as such or it is processed again to meet t
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he exact MI demands.
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Dissemination of Information p p
Information or the finished product of the MIS may be disseminated/circulated to the us
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ers in the organization periodically through reports or online through computer terminal
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s in the organizational network
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