CHAPTER 1—THE CHALLENGE OF HUMAN RESOURCES MANAGEMENT
o o o o o o
MULTIPLEoCHOICE
1. WhichoofotheofollowingoisoNOToaocompetitiveochallengeowithinotheoHumanoResourcesoManagemento
framework?
a. changesoinotheomarketplace
b. globalization
c. technology
d. employeeorights
ANS:o D PTS:o o 1 REF:o o p.o6 OBJ:o o 1-1oTYPE:oK
2. TheoWorldoTradeoOrganizationo(WTO)outilizeso
otooestablishorulesoandoguidelinesoforoglobalo
commerce.
a. NAFTAo(NorthoAmericanoFreeoTradeoAgreement)
b. GATTo(GeneraloAgreementoonoTariffsoandoTrade)
c. FTAAo(FreeoTradeoAreaoofotheoAmericas)
d. APECo(AsiaoPacificoEconomicoCooperation)
ANS:o B PTS:o o 1 REF:o o p.o9 OBJ:o o 1-2oTYPE:oK
3. Knowledgeoworkersorequireoskillsoinoalloofotheofollowingoareasoexcept:
a. computeroprogramming.
b. planning.
c. decision-making.
d. problemosolving.
ANS:o A PTS:o o 1 REF:o o p.o13 OBJ:o o 1-4oTYPE:oU
4. WhichoofotheofollowingoisotheolargestoemploymentoagencyoinotheoUnitedoStates?
a. SnellingoPersonneloServices
b. KellyoServices
c. ManpoweroInc.
d. LaboroReady
ANS:o C PTS:o o 1 REF:o o p.o13 OBJ:o o 1-4oTYPE:oK
5. AnoHRISoextendsoinformationotechnologyobeyondostoringoandoretrievingoinformationoto:
a. overseeingoproductionoplanning.
b. providingocurrentoandoaccurateodataoforopurposesoofocontroloandodecisionomaking.
c. providingomanagersoeasyoaccessotoopersonnelorecords.
d. servingoasoanointranetocommunicationosystem.
ANS:o B PTS:o o 1 REF:o o p.o13 OBJ:o o 1-4oTYPE:oU
6. WhichoofotheofollowingoisonotoaoprimaryoimpactothatotechnologyohasohadoonoHRM?
a. Itohasoalteredotheomethodsoofocollectingoemploymentoinformation.
b. Itohasospeededoupotheoprocessingoofoemploymentodata.
c. Itohasodiminishedotheoroleoofosupervisorsoinomanagingoemployees.
d. Itohasoimprovedotheoprocessesoofointernaloandoexternalocommunications.
ANS:o C PTS:o o 1 REF:o o p.o13 OBJ:o o 1-4oTYPE:oK
, 7. TheooperationaloimpactoofoinformationotechnologyoonoHRMoincludesoalloofotheofollowingoexcept:
a. administeringobenefitsoprograms.
b. improvingoproductivityointernalotootheoHRofunction.
c. providingoaodirectoconnectionotoorecruitmentosourcesosuchoasoMonster.com.
d. automatingoroutineotasks.
ANS:o C PTS:o o 1 REF:o o p.o13 OBJ:o o 1-4oTYPE:oK
8. TheofirstostepoinochoosingoanoHRISoisoforotheoHRopersonneloto:
a. evaluateotheomostotime-consumingotasks.
b. examineotheouser-friendlinessoofotheosoftware.
c. calculateotheocostosavingsoinousingoanoHRIS.
d. calculateotheotimeorequiredotootrainotheoHRostaff.
ANS:o A PTS:o o 1 REF:o o p.o14 OBJ:o o 1-4oTYPE:oK
9. AoneedsoassessmentoforoIToinvestmentsoshouldoincludeoalloofotheofollowingoexcept:
a. Initialocostsoandoannualomaintenance.
b. Whoowillohaveoaccessotooprivateorecords.
c. Abilityotooupgrade.
d. Userofriendlyocapability.
ANS:o B PTS:o o 1 REF:o o p.o15 OBJ:o o 1-4oTYPE:oK
10. oisocloselyorelatedotoocorporateosocialoresponsibility.
a. downsizing
b. furloughing
c. sustainability
d. offshoring
ANS:o C PTS:o o 1 REF:o o p.o10 OBJ:o o 1-3oTYPE:oK
11. Organizationalochangesoareosaidotoobeo
whenoexternaloforcesohaveoalreadyoaffectedoano
o
organization'soperformance.
a. proactive
b. intentional
c. reactive
d. negative
ANS:o C PTS:o o 1 REF:o o p.o8 OBJ:o o 1-1oTYPE:oK
12. Whatochangeoisoinitiatedobyomanagementotootakeoadvantageoofotargetedoopportunities?
a. proactive
b. intentional
c. reactive
d. negative
ANS:o A PTS:o o 1 REF:o o p.o8 OBJ:o o 1-1oTYPE:oK
13. Today,oapproximatelyo oofoprivateosectoroworkersohaveopensionoplans?
a. 5opercent
b. 15opercent
c. 25opercent
d. 40opercent
ANS:o B PTS:o o 1 REF:o o p.o16 OBJ:o o 1-5oTYPE:oK
,14. oisotheoprocessoofomovingojobsocloserotooone'sohomeocountry.
a. Nearshoring
b. Outsourcing
c. Offshoring
d. TheoBoomerangoEffect.
ANS:o A PTS:o o 1 REF:o o p.o20 OBJ:o o 1-5oTYPE:oK
15. Millennialsoareoalsooknownoas:
a. BabyoBoomers
b. GenerationoX
c. GenerationoY
d. Screenagers
ANS:o C PTS:o o 1 REF:o o p.o24 OBJ:o o 1-6oTYPE:oK
16. Theovalue,oskills,oandocapabilitiesothatohaveoaotremendousoimpactoonoanoorganization'soperformanceobuto
doesonotoshowoupoonoitsobalanceosheetoareoknownoas:
a. intellectualocapital.
b. humanocapital.
c. coreocompetencies.
d. employeeocapital.
ANS:o B PTS:o o 1 REF:o o p.o4 OBJ:o o 1-1oTYPE:oK
17. Womenowhooareoemployedofull-timeotodayoearnomakeoabouto ofowhatomenoemployedofull-
o
timeomake.
a. 50%
b. 2/3's
c. 80%
d. 100%
ANS:o C PTS:o o 1 REF:o o p.o25 OBJ:o o 1-6oTYPE:oK
18. Toobuildohumanocapitaloinoorganizations,omanagersoshouldorelyouponostaffingoprogramsothatofocusoon:
a. identifyingocheaposourcesoofoqualifiedolabor.
b. identifyingoandohiringotheobestoandobrightestotalentoavailable.
c. identifyingocollegeograduatesowithotheorequisiteoskills.
d. identifyingoindividualsowithohighlyospecializedoskills.
ANS:o B PTS:o o 1 REF:o o p.o5 OBJ:o o 1-1oTYPE:oA
19. oisoaoprocessousedotootranslateocustomeroneedsointooaosetoofooptimalotasksothatoareoperformedoino
concertowithooneoanother.
a. SixoSigma
b. TotaloQualityoManagement
c. Reengineering
d. ChangeoManagement
ANS:o A PTS:o o 1 REF:o o p.o8 OBJ:o o 1-1oTYPE:oK
20. Managersohaveotoofindowaysotooempoweroemployeesoandoencourageotheiroparticipationoandoinvolvemento
toomoreofullyoutilizeohumanocapitalobecause:
a. Theyoareofiguredoasopartoofotrainingocosts.
b. Firmsoareomovingoawayofromoteam-basedostructures.
, c. Employeeoskillsooftenogoounused.
d. Knowledgeoexchangeoisotheobestomethodoofohumanocapitalodevelopment.
ANS:o C PTS:o o 1 REF:o o p.o5 OBJ:o o 1-1oTYPE:oU
21. AosurveyoconductedobyotheoHumanoResourceoPlanningoSocietyorevealedothatoo o opercentoofotheore
spondingocompaniesobelieveothatotheiroHRogroupoplaysoanoimportantoroleoinodevelopingohumanoca
pital.
a. lessothano30
b. nearlyo50
c. betweeno30oando40
d. nearlyo65
ANS:o D PTS:o o 1 REF:o o p.o5 OBJ:o o 1-1oTYPE:oU
22. Abouto oofowhatoAmericansoproduceoeveryoyearodollar-wiseoisosoldoabroad.
a. 50opercent
b. 30opercent
c. 10opercent
d. 2opercent
ANS:o C PTS:o o 1 REF:o o p.o9 OBJ:o o 1-2oTYPE:oK
23. TQM:
a. Focusesoonounderstandingocustomeroneeds,odoingothingsorightotheofirstotime,oandostrivingo
forocontinuousoimprovement.
b. Usesostatisticalomethodsotootranslateocustomeroneedsointooseparateotasksoandodefiningotheo
bestowayotooperformothem.
c. Fundamentallyoredesignsobusinessoprocessesotooachieveoimprovementsoinocost,oquality,o
service,oandospeed.
d. ChangesotheopurposeoandofunctionoofotheoHRogroup.
ANS:o A PTS:o o 1 REF:o o p.o7 OBJ:o o 1-1oTYPE:oK
24. Theotrendotowardsoopeningoupoforeignomarketsotoointernationalotradeoandoinvestmentoisoknowsoas:
a. globalization
b. offshoring
c. outsourcing
d. internationaloeconomicodiversity
ANS:o A PTS:o o 1 REF:o o p.o8 OBJ:o o 1-2oTYPE:oK
25. SixoSigmaoisoaosystematicoapproachotooqualityothat:
a. Focusesoonounderstandingocustomeroneeds,odoingothingsorightotheofirstotime,oandostrivingo
forocontinuousoimprovement.
b. Usesostatisticalomethodsotootranslateocustomeroneedsointooseparateotasksoandodefiningotheo
bestowayotooperformothem.
c. Fundamentallyoredesignsobusinessoprocessesotooachieveoimprovementsoinocost,oquality,o
service,oandospeed.
d. FocusesoonoimprovingotheoHRofunctionothroughosixoprinciples.
ANS:o B PTS:o o 1 REF:o o p.o8 OBJ:o o 1-1oTYPE:oK
26. opavedotheowayoforotheoformationoofomanyomajorotradeoagreementsoandoinstitutions.
a. GATT
b. TheoWTO
o o o o o o
MULTIPLEoCHOICE
1. WhichoofotheofollowingoisoNOToaocompetitiveochallengeowithinotheoHumanoResourcesoManagemento
framework?
a. changesoinotheomarketplace
b. globalization
c. technology
d. employeeorights
ANS:o D PTS:o o 1 REF:o o p.o6 OBJ:o o 1-1oTYPE:oK
2. TheoWorldoTradeoOrganizationo(WTO)outilizeso
otooestablishorulesoandoguidelinesoforoglobalo
commerce.
a. NAFTAo(NorthoAmericanoFreeoTradeoAgreement)
b. GATTo(GeneraloAgreementoonoTariffsoandoTrade)
c. FTAAo(FreeoTradeoAreaoofotheoAmericas)
d. APECo(AsiaoPacificoEconomicoCooperation)
ANS:o B PTS:o o 1 REF:o o p.o9 OBJ:o o 1-2oTYPE:oK
3. Knowledgeoworkersorequireoskillsoinoalloofotheofollowingoareasoexcept:
a. computeroprogramming.
b. planning.
c. decision-making.
d. problemosolving.
ANS:o A PTS:o o 1 REF:o o p.o13 OBJ:o o 1-4oTYPE:oU
4. WhichoofotheofollowingoisotheolargestoemploymentoagencyoinotheoUnitedoStates?
a. SnellingoPersonneloServices
b. KellyoServices
c. ManpoweroInc.
d. LaboroReady
ANS:o C PTS:o o 1 REF:o o p.o13 OBJ:o o 1-4oTYPE:oK
5. AnoHRISoextendsoinformationotechnologyobeyondostoringoandoretrievingoinformationoto:
a. overseeingoproductionoplanning.
b. providingocurrentoandoaccurateodataoforopurposesoofocontroloandodecisionomaking.
c. providingomanagersoeasyoaccessotoopersonnelorecords.
d. servingoasoanointranetocommunicationosystem.
ANS:o B PTS:o o 1 REF:o o p.o13 OBJ:o o 1-4oTYPE:oU
6. WhichoofotheofollowingoisonotoaoprimaryoimpactothatotechnologyohasohadoonoHRM?
a. Itohasoalteredotheomethodsoofocollectingoemploymentoinformation.
b. Itohasospeededoupotheoprocessingoofoemploymentodata.
c. Itohasodiminishedotheoroleoofosupervisorsoinomanagingoemployees.
d. Itohasoimprovedotheoprocessesoofointernaloandoexternalocommunications.
ANS:o C PTS:o o 1 REF:o o p.o13 OBJ:o o 1-4oTYPE:oK
, 7. TheooperationaloimpactoofoinformationotechnologyoonoHRMoincludesoalloofotheofollowingoexcept:
a. administeringobenefitsoprograms.
b. improvingoproductivityointernalotootheoHRofunction.
c. providingoaodirectoconnectionotoorecruitmentosourcesosuchoasoMonster.com.
d. automatingoroutineotasks.
ANS:o C PTS:o o 1 REF:o o p.o13 OBJ:o o 1-4oTYPE:oK
8. TheofirstostepoinochoosingoanoHRISoisoforotheoHRopersonneloto:
a. evaluateotheomostotime-consumingotasks.
b. examineotheouser-friendlinessoofotheosoftware.
c. calculateotheocostosavingsoinousingoanoHRIS.
d. calculateotheotimeorequiredotootrainotheoHRostaff.
ANS:o A PTS:o o 1 REF:o o p.o14 OBJ:o o 1-4oTYPE:oK
9. AoneedsoassessmentoforoIToinvestmentsoshouldoincludeoalloofotheofollowingoexcept:
a. Initialocostsoandoannualomaintenance.
b. Whoowillohaveoaccessotooprivateorecords.
c. Abilityotooupgrade.
d. Userofriendlyocapability.
ANS:o B PTS:o o 1 REF:o o p.o15 OBJ:o o 1-4oTYPE:oK
10. oisocloselyorelatedotoocorporateosocialoresponsibility.
a. downsizing
b. furloughing
c. sustainability
d. offshoring
ANS:o C PTS:o o 1 REF:o o p.o10 OBJ:o o 1-3oTYPE:oK
11. Organizationalochangesoareosaidotoobeo
whenoexternaloforcesohaveoalreadyoaffectedoano
o
organization'soperformance.
a. proactive
b. intentional
c. reactive
d. negative
ANS:o C PTS:o o 1 REF:o o p.o8 OBJ:o o 1-1oTYPE:oK
12. Whatochangeoisoinitiatedobyomanagementotootakeoadvantageoofotargetedoopportunities?
a. proactive
b. intentional
c. reactive
d. negative
ANS:o A PTS:o o 1 REF:o o p.o8 OBJ:o o 1-1oTYPE:oK
13. Today,oapproximatelyo oofoprivateosectoroworkersohaveopensionoplans?
a. 5opercent
b. 15opercent
c. 25opercent
d. 40opercent
ANS:o B PTS:o o 1 REF:o o p.o16 OBJ:o o 1-5oTYPE:oK
,14. oisotheoprocessoofomovingojobsocloserotooone'sohomeocountry.
a. Nearshoring
b. Outsourcing
c. Offshoring
d. TheoBoomerangoEffect.
ANS:o A PTS:o o 1 REF:o o p.o20 OBJ:o o 1-5oTYPE:oK
15. Millennialsoareoalsooknownoas:
a. BabyoBoomers
b. GenerationoX
c. GenerationoY
d. Screenagers
ANS:o C PTS:o o 1 REF:o o p.o24 OBJ:o o 1-6oTYPE:oK
16. Theovalue,oskills,oandocapabilitiesothatohaveoaotremendousoimpactoonoanoorganization'soperformanceobuto
doesonotoshowoupoonoitsobalanceosheetoareoknownoas:
a. intellectualocapital.
b. humanocapital.
c. coreocompetencies.
d. employeeocapital.
ANS:o B PTS:o o 1 REF:o o p.o4 OBJ:o o 1-1oTYPE:oK
17. Womenowhooareoemployedofull-timeotodayoearnomakeoabouto ofowhatomenoemployedofull-
o
timeomake.
a. 50%
b. 2/3's
c. 80%
d. 100%
ANS:o C PTS:o o 1 REF:o o p.o25 OBJ:o o 1-6oTYPE:oK
18. Toobuildohumanocapitaloinoorganizations,omanagersoshouldorelyouponostaffingoprogramsothatofocusoon:
a. identifyingocheaposourcesoofoqualifiedolabor.
b. identifyingoandohiringotheobestoandobrightestotalentoavailable.
c. identifyingocollegeograduatesowithotheorequisiteoskills.
d. identifyingoindividualsowithohighlyospecializedoskills.
ANS:o B PTS:o o 1 REF:o o p.o5 OBJ:o o 1-1oTYPE:oA
19. oisoaoprocessousedotootranslateocustomeroneedsointooaosetoofooptimalotasksothatoareoperformedoino
concertowithooneoanother.
a. SixoSigma
b. TotaloQualityoManagement
c. Reengineering
d. ChangeoManagement
ANS:o A PTS:o o 1 REF:o o p.o8 OBJ:o o 1-1oTYPE:oK
20. Managersohaveotoofindowaysotooempoweroemployeesoandoencourageotheiroparticipationoandoinvolvemento
toomoreofullyoutilizeohumanocapitalobecause:
a. Theyoareofiguredoasopartoofotrainingocosts.
b. Firmsoareomovingoawayofromoteam-basedostructures.
, c. Employeeoskillsooftenogoounused.
d. Knowledgeoexchangeoisotheobestomethodoofohumanocapitalodevelopment.
ANS:o C PTS:o o 1 REF:o o p.o5 OBJ:o o 1-1oTYPE:oU
21. AosurveyoconductedobyotheoHumanoResourceoPlanningoSocietyorevealedothatoo o opercentoofotheore
spondingocompaniesobelieveothatotheiroHRogroupoplaysoanoimportantoroleoinodevelopingohumanoca
pital.
a. lessothano30
b. nearlyo50
c. betweeno30oando40
d. nearlyo65
ANS:o D PTS:o o 1 REF:o o p.o5 OBJ:o o 1-1oTYPE:oU
22. Abouto oofowhatoAmericansoproduceoeveryoyearodollar-wiseoisosoldoabroad.
a. 50opercent
b. 30opercent
c. 10opercent
d. 2opercent
ANS:o C PTS:o o 1 REF:o o p.o9 OBJ:o o 1-2oTYPE:oK
23. TQM:
a. Focusesoonounderstandingocustomeroneeds,odoingothingsorightotheofirstotime,oandostrivingo
forocontinuousoimprovement.
b. Usesostatisticalomethodsotootranslateocustomeroneedsointooseparateotasksoandodefiningotheo
bestowayotooperformothem.
c. Fundamentallyoredesignsobusinessoprocessesotooachieveoimprovementsoinocost,oquality,o
service,oandospeed.
d. ChangesotheopurposeoandofunctionoofotheoHRogroup.
ANS:o A PTS:o o 1 REF:o o p.o7 OBJ:o o 1-1oTYPE:oK
24. Theotrendotowardsoopeningoupoforeignomarketsotoointernationalotradeoandoinvestmentoisoknowsoas:
a. globalization
b. offshoring
c. outsourcing
d. internationaloeconomicodiversity
ANS:o A PTS:o o 1 REF:o o p.o8 OBJ:o o 1-2oTYPE:oK
25. SixoSigmaoisoaosystematicoapproachotooqualityothat:
a. Focusesoonounderstandingocustomeroneeds,odoingothingsorightotheofirstotime,oandostrivingo
forocontinuousoimprovement.
b. Usesostatisticalomethodsotootranslateocustomeroneedsointooseparateotasksoandodefiningotheo
bestowayotooperformothem.
c. Fundamentallyoredesignsobusinessoprocessesotooachieveoimprovementsoinocost,oquality,o
service,oandospeed.
d. FocusesoonoimprovingotheoHRofunctionothroughosixoprinciples.
ANS:o B PTS:o o 1 REF:o o p.o8 OBJ:o o 1-1oTYPE:oK
26. opavedotheowayoforotheoformationoofomanyomajorotradeoagreementsoandoinstitutions.
a. GATT
b. TheoWTO
