OPERATIONSmMANAGEMENTmTESTBAN
K
CHAPTERm1:mIntroductionmtomOperationsmManagementmTR
UEm/FALSE
1. Somemofmthemoperations-
relatedmactivitiesmofmHardmRockmCafémincludemdesigningmmealsmandmanalyzingmthemmformingredientmcostmandmla
bormrequirements.
Truem(Globalmcompanymprofile,measy)
2. ThemproductionmprocessmatmHardmRockmCafémismlimitedmtommealmpreparationmandmservingmcusto
mers.mFalsem(Globalmcompanymprofile,measy)
3. Allmorganizations,mincludingmservicemfirmsmsuchmasmbanksmandmhospitals,mhavemamproductionmfunct
ion.mTruem(Whatmismoperationsmmanagement?mmoderate)
4. Operationsmmanagementmismthemsetmofmactivitiesmthatmcreatemvalueminmthemformmofmgoodsmandmservicesmbymtransfo
rmingminputsmintomoutputs.
Truem(Whatmismoperationsmmanagement?measy)
5. Anmexamplemofmam"hidden"mproductionmfunctionmismmoneymtransfersmatmba
nks.mTruem(Whatmismoperationsmmanagement?mmoderate)
6. Onemreasonmtomstudymoperationsmmanagementmismtomlearnmhowmpeoplemorganizemthemselvesmformproductivementerp
rise.mTruem(WhymstudymOM,measy)
7. Themoperationsmmanagermperformsmthemmanagementmactivitiesmofmplanning,morganizing,mstaffing,mleading,m
andmcontrollingmofmthemOMmfunction.
Truem(Whatmoperationsmmanagersmdo,measy)
8. "Howmmuchminventorymofmthismitemmshouldmwemhave?"mismwithinmthemcriticalmdecisionmareamofmmanagingmq
uality.mFalsem(Whatmoperationsmmanagersmdo,measy)
9. Inmordermtomhavemamcareerminmoperationsmmanagement,monemmustmhavemamdegreeminmstatisticsmormquantitativemme
thods.mFalsem(Whatmoperationsmmanagersmdo,measy)
10. HenrymFordmismknownmasmthemFathermofmScientificmManageme
nt.mFalsem(Themheritagemofmoperationsmmanagement,measy)
11. Shewhart’smcontributionsmtomoperationsmmanagementmcamemduringmthemScientificmManagementmE
ra.mFalsem(Themheritagemofmoperationsmmanagement,measy)
12. Studentsmwantingmtompursuemamcareerminmoperationsmmanagementmwillmfindmmultidisciplinarymknowledgembenefi
cial.mTruem(WheremaremthemOMmjobs?measy)
13. Customerminteractionmismoftenmhighmformmanufacturingmprocesses,mbutmlowmformservic
es.mFalsem(Operationsminmthemservicemsector,mmoderate)
14. Productivitymismmoremdifficultmtomimproveminmthemservicemsect
or.mTruem(Themproductivitymchallenge,mmoderate)
15. Manufacturingmnowmconstitutesmthemlargestmeconomicmsectorminmpostindustrialmsocieti
es.mFalsem(Operationsminmthemservicemsector,mmoderate)
16. Inmthempastmhalf-
century,mthemnumbermofmpeoplememployedminmmanufacturingmhasmmoremormlessmheldmsteady,mbutmeachmmanufacturing
memployeemismmanufacturingmaboutm20mtimesmasmmuch.
OperationsmManagementm– Pagem1
mTestmBank
,Truem(Operationsminmthemservicemsector,measy)
OperationsmManagementm– Pagem2
mTestmBank
,17. Amknowledgemsocietymismonemthatmhasmmigratedmfrommworkmbasedmonmknowledgemtomonembasedmonmmanualm
work.mFalsem(Themproductivitymchallenge,measy)
18. Productivitymismthemtotalmvaluemofmallminputsmtomthemtransformationmprocessmdividedmbymthemtotalmvaluemofmthemo
utputsmproduced.
Falsem(Themproductivitymchallenge,measy)
19. Measuringmthemimpactmofmamcapitalmacquisitionmonmproductivitymismanmexamplemofmmulti-
factormproductivity.mFalsem(Themproductivitymchallenge,mmoderate)
20. Ethicalmandmsocialmdilemmasmarisembecausemstakeholdersmofmambusinessmhavemconflictingmperspecti
ves.mTruem(Ethicsmandmsocialmresponsibility,measy)m{AACSB:mEthicalmReasoning}
MULTIPLEmCHOICE
21. AtmHardmRockmCafé,mtasksmthatmreflectmoperationsmormoperationsmmanagementminclude
a.mdesigningmmeals
m
b.mtestingmmealsm(recipes)
m
c.m analyzingmmealsmformthemcostmofmingredients
m
d.m preparingmemployeemschedules
m
e.m allmofmthemabove
m
em(Globalmcompanymprofile,measy)
m
22. AnmoperationsmtaskmperformedmatmHardmRockmCafémis
a. borrowingmfundsmtombuildmamnewmrestaurant
b.m advertisingmchangesminmthemrestaurantmmenu
m
c.m calculatingmrestaurantmprofitmandmloss
m
d.m preparingmemployeemschedules
m
e.m allmofmthemabove
m
dm(Globalmcompanymprofile,mmoderate)
m
23. Operationsmmanagementmismapplicable
a. mostlymtomthemservicemsector
b. tomservicesmexclusively
c. mostlymtomthemmanufacturingmsector
d. tomallmfirms,mwhethermmanufacturingmandmservice
e. tomthemmanufacturingmsectormexclusively
dm(Whatmismoperationsmmanagement?mmoderate)
24. Whichmofmthemfollowingmaremthemprimarymfunctionsmofmallmorganizations?
a. operations,mmarketing,mandmhumanmresources
b. marketing,mhumanmresources,mandmfinance/accounting
c. sales,mqualitymcontrol,mandmoperations
d. marketing,moperations,mandmfinance/accounting
e. researchmandmdevelopment,mfinance/accounting,mandmpurchasin
gmdm(Organizingmtomproducemgoodsmandmservices,mmoderate)
25. Budgeting,mpayingmthembills,mandmcollectionmofmfundsmaremactivitiesmassociatedmwithmthe
OperationsmManagementm– Pagem3
mTestmBank
, a. managementmfunction
b. controlmfunction
c. finance/accountingm function
d. production/operationsm function
e. staffingmfunction
cm(Organizingmtomproducemgoodsmandmservices,mmoderate)
26. Whichmofmthemfollowingmwouldmnotmbemanmoperationsmfunctionminmamfast-foodmrestaurant?
a. advertisingmandmpromotion
b. designingmthemlayoutmofmthemfacility
c. maintainingm equipment
d. makingmhamburgersmandmfries
e. purchasingmingredients
am(Organizingmtomproducemgoodsmandmservices,mmoderate)
27. Themmarketingmfunction'smmainmconcernmismwith
a. producingmgoodsmormprovidingmservices
b. procuringmmaterials,msupplies,mandmequipment
c. buildingmandmmaintainingmampositivemimage
d. generatingmthemdemandmformthemorganization'smproductsmormservices
e. securingmmonetarymresources
dm(Organizingmtomproducemgoodsmandmservices,mmoderate)
28. ReasonsmtomstudymOperationsmManagementminclude
a. studyingmwhympeoplemorganizemthemselvesmformfreementerprise
b. knowingmhowmgoodsmandmservicesmaremconsumed
c. understandingmwhatmhumanmresourcemmanagersmdo
d. learningmaboutmamcostlympartmofmthementerprise
e. allmofmthemabove
dm(WhymstudymOM?mmoderate)
29. ReasonsmtomstudymOperationsmManagementmincludemlearningmabout
a. whympeoplemorganizemthemselvesmformproductivementerprise
b. howmgoodsmandmservicesmaremproduced
c. whatmoperationsmmanagersmdo
d. amcostlympartmofmthementerprise
e. allmofmthemabove
em(WhymstudymOM?measy)
30. Themfivemelementsminmthemmanagementmprocessmare
a. plan,mdirect,mupdate,mlead,mandmsupervise
b. accounting/finance,mmarketing,moperations,mandmmanagement
c. organize,mplan,mcontrol,mstaff,mandmmanage
d. plan,morganize,mstaff,mlead,mandmcontrol
e. plan,mlead,morganize,mmanage,mandmcontr
olmdm(Whatmdomoperationsmmanagersmdo?me
OperationsmManagementm– Pagem4
mTestmBank
K
CHAPTERm1:mIntroductionmtomOperationsmManagementmTR
UEm/FALSE
1. Somemofmthemoperations-
relatedmactivitiesmofmHardmRockmCafémincludemdesigningmmealsmandmanalyzingmthemmformingredientmcostmandmla
bormrequirements.
Truem(Globalmcompanymprofile,measy)
2. ThemproductionmprocessmatmHardmRockmCafémismlimitedmtommealmpreparationmandmservingmcusto
mers.mFalsem(Globalmcompanymprofile,measy)
3. Allmorganizations,mincludingmservicemfirmsmsuchmasmbanksmandmhospitals,mhavemamproductionmfunct
ion.mTruem(Whatmismoperationsmmanagement?mmoderate)
4. Operationsmmanagementmismthemsetmofmactivitiesmthatmcreatemvalueminmthemformmofmgoodsmandmservicesmbymtransfo
rmingminputsmintomoutputs.
Truem(Whatmismoperationsmmanagement?measy)
5. Anmexamplemofmam"hidden"mproductionmfunctionmismmoneymtransfersmatmba
nks.mTruem(Whatmismoperationsmmanagement?mmoderate)
6. Onemreasonmtomstudymoperationsmmanagementmismtomlearnmhowmpeoplemorganizemthemselvesmformproductivementerp
rise.mTruem(WhymstudymOM,measy)
7. Themoperationsmmanagermperformsmthemmanagementmactivitiesmofmplanning,morganizing,mstaffing,mleading,m
andmcontrollingmofmthemOMmfunction.
Truem(Whatmoperationsmmanagersmdo,measy)
8. "Howmmuchminventorymofmthismitemmshouldmwemhave?"mismwithinmthemcriticalmdecisionmareamofmmanagingmq
uality.mFalsem(Whatmoperationsmmanagersmdo,measy)
9. Inmordermtomhavemamcareerminmoperationsmmanagement,monemmustmhavemamdegreeminmstatisticsmormquantitativemme
thods.mFalsem(Whatmoperationsmmanagersmdo,measy)
10. HenrymFordmismknownmasmthemFathermofmScientificmManageme
nt.mFalsem(Themheritagemofmoperationsmmanagement,measy)
11. Shewhart’smcontributionsmtomoperationsmmanagementmcamemduringmthemScientificmManagementmE
ra.mFalsem(Themheritagemofmoperationsmmanagement,measy)
12. Studentsmwantingmtompursuemamcareerminmoperationsmmanagementmwillmfindmmultidisciplinarymknowledgembenefi
cial.mTruem(WheremaremthemOMmjobs?measy)
13. Customerminteractionmismoftenmhighmformmanufacturingmprocesses,mbutmlowmformservic
es.mFalsem(Operationsminmthemservicemsector,mmoderate)
14. Productivitymismmoremdifficultmtomimproveminmthemservicemsect
or.mTruem(Themproductivitymchallenge,mmoderate)
15. Manufacturingmnowmconstitutesmthemlargestmeconomicmsectorminmpostindustrialmsocieti
es.mFalsem(Operationsminmthemservicemsector,mmoderate)
16. Inmthempastmhalf-
century,mthemnumbermofmpeoplememployedminmmanufacturingmhasmmoremormlessmheldmsteady,mbutmeachmmanufacturing
memployeemismmanufacturingmaboutm20mtimesmasmmuch.
OperationsmManagementm– Pagem1
mTestmBank
,Truem(Operationsminmthemservicemsector,measy)
OperationsmManagementm– Pagem2
mTestmBank
,17. Amknowledgemsocietymismonemthatmhasmmigratedmfrommworkmbasedmonmknowledgemtomonembasedmonmmanualm
work.mFalsem(Themproductivitymchallenge,measy)
18. Productivitymismthemtotalmvaluemofmallminputsmtomthemtransformationmprocessmdividedmbymthemtotalmvaluemofmthemo
utputsmproduced.
Falsem(Themproductivitymchallenge,measy)
19. Measuringmthemimpactmofmamcapitalmacquisitionmonmproductivitymismanmexamplemofmmulti-
factormproductivity.mFalsem(Themproductivitymchallenge,mmoderate)
20. Ethicalmandmsocialmdilemmasmarisembecausemstakeholdersmofmambusinessmhavemconflictingmperspecti
ves.mTruem(Ethicsmandmsocialmresponsibility,measy)m{AACSB:mEthicalmReasoning}
MULTIPLEmCHOICE
21. AtmHardmRockmCafé,mtasksmthatmreflectmoperationsmormoperationsmmanagementminclude
a.mdesigningmmeals
m
b.mtestingmmealsm(recipes)
m
c.m analyzingmmealsmformthemcostmofmingredients
m
d.m preparingmemployeemschedules
m
e.m allmofmthemabove
m
em(Globalmcompanymprofile,measy)
m
22. AnmoperationsmtaskmperformedmatmHardmRockmCafémis
a. borrowingmfundsmtombuildmamnewmrestaurant
b.m advertisingmchangesminmthemrestaurantmmenu
m
c.m calculatingmrestaurantmprofitmandmloss
m
d.m preparingmemployeemschedules
m
e.m allmofmthemabove
m
dm(Globalmcompanymprofile,mmoderate)
m
23. Operationsmmanagementmismapplicable
a. mostlymtomthemservicemsector
b. tomservicesmexclusively
c. mostlymtomthemmanufacturingmsector
d. tomallmfirms,mwhethermmanufacturingmandmservice
e. tomthemmanufacturingmsectormexclusively
dm(Whatmismoperationsmmanagement?mmoderate)
24. Whichmofmthemfollowingmaremthemprimarymfunctionsmofmallmorganizations?
a. operations,mmarketing,mandmhumanmresources
b. marketing,mhumanmresources,mandmfinance/accounting
c. sales,mqualitymcontrol,mandmoperations
d. marketing,moperations,mandmfinance/accounting
e. researchmandmdevelopment,mfinance/accounting,mandmpurchasin
gmdm(Organizingmtomproducemgoodsmandmservices,mmoderate)
25. Budgeting,mpayingmthembills,mandmcollectionmofmfundsmaremactivitiesmassociatedmwithmthe
OperationsmManagementm– Pagem3
mTestmBank
, a. managementmfunction
b. controlmfunction
c. finance/accountingm function
d. production/operationsm function
e. staffingmfunction
cm(Organizingmtomproducemgoodsmandmservices,mmoderate)
26. Whichmofmthemfollowingmwouldmnotmbemanmoperationsmfunctionminmamfast-foodmrestaurant?
a. advertisingmandmpromotion
b. designingmthemlayoutmofmthemfacility
c. maintainingm equipment
d. makingmhamburgersmandmfries
e. purchasingmingredients
am(Organizingmtomproducemgoodsmandmservices,mmoderate)
27. Themmarketingmfunction'smmainmconcernmismwith
a. producingmgoodsmormprovidingmservices
b. procuringmmaterials,msupplies,mandmequipment
c. buildingmandmmaintainingmampositivemimage
d. generatingmthemdemandmformthemorganization'smproductsmormservices
e. securingmmonetarymresources
dm(Organizingmtomproducemgoodsmandmservices,mmoderate)
28. ReasonsmtomstudymOperationsmManagementminclude
a. studyingmwhympeoplemorganizemthemselvesmformfreementerprise
b. knowingmhowmgoodsmandmservicesmaremconsumed
c. understandingmwhatmhumanmresourcemmanagersmdo
d. learningmaboutmamcostlympartmofmthementerprise
e. allmofmthemabove
dm(WhymstudymOM?mmoderate)
29. ReasonsmtomstudymOperationsmManagementmincludemlearningmabout
a. whympeoplemorganizemthemselvesmformproductivementerprise
b. howmgoodsmandmservicesmaremproduced
c. whatmoperationsmmanagersmdo
d. amcostlympartmofmthementerprise
e. allmofmthemabove
em(WhymstudymOM?measy)
30. Themfivemelementsminmthemmanagementmprocessmare
a. plan,mdirect,mupdate,mlead,mandmsupervise
b. accounting/finance,mmarketing,moperations,mandmmanagement
c. organize,mplan,mcontrol,mstaff,mandmmanage
d. plan,morganize,mstaff,mlead,mandmcontrol
e. plan,mlead,morganize,mmanage,mandmcontr
olmdm(Whatmdomoperationsmmanagersmdo?me
OperationsmManagementm– Pagem4
mTestmBank
