mgsc 395 exam 1 questions with verified
answers graded A+ passed
manufacturing - correct answer ✔✔physical, durable output, output can be inventoried, low
customer contact, capital intensive, quality easily measured
service - correct answer ✔✔intangible, perishable output, output cannot be inventoried, high
customer contact, short response time, labor intensive, quality not easy measured
productivity - correct answer ✔✔output(services and products)/input(labor, equipment,
materials)
multifactor productivity - correct answer ✔✔value of output/ total cost
low cost operations - correct answer ✔✔delivering product at lowest cost possible
designed with efficiency in mind
Ex= Costco
Top Quality - correct answer ✔✔may require high level of customer contact and superior
product features
Ex- ferrari
consistent quality - correct answer ✔✔designed to reduce errors and prevent defects
ex- mcdonalds
delivery speed - correct answer ✔✔ex- dell
, development speed - correct answer ✔✔quickly introducing a new science or product
cross functional integration and involvement of external suppliers
variety - correct answer ✔✔handling a wide spread of services efficiently
ex- amazon
volume flexibility - correct answer ✔✔ex- usps
on time delivery - correct answer ✔✔daily mail (ups)
process strategy - correct answer ✔✔linking the competitive priorities of an organization to a
pattern of decisions
1. process structure
2. customer involvement
3. resource flexibility
4. capital intensity
process structure (service) - correct answer ✔✔the customer is actively present (internal or
external), involved, and recieves personal attention. these conditions create processes with high
divergence and flexible process flows
resource flexibility (service) - correct answer ✔✔high process divergence and flexible process
flows fit with more flexibility from the processes resources- its workforce, facility, and
equipment
capital intensity (service) - correct answer ✔✔equipment vs human skill
The greater the cost of equipment relative to the cost of labor, the greater the capital intensity
answers graded A+ passed
manufacturing - correct answer ✔✔physical, durable output, output can be inventoried, low
customer contact, capital intensive, quality easily measured
service - correct answer ✔✔intangible, perishable output, output cannot be inventoried, high
customer contact, short response time, labor intensive, quality not easy measured
productivity - correct answer ✔✔output(services and products)/input(labor, equipment,
materials)
multifactor productivity - correct answer ✔✔value of output/ total cost
low cost operations - correct answer ✔✔delivering product at lowest cost possible
designed with efficiency in mind
Ex= Costco
Top Quality - correct answer ✔✔may require high level of customer contact and superior
product features
Ex- ferrari
consistent quality - correct answer ✔✔designed to reduce errors and prevent defects
ex- mcdonalds
delivery speed - correct answer ✔✔ex- dell
, development speed - correct answer ✔✔quickly introducing a new science or product
cross functional integration and involvement of external suppliers
variety - correct answer ✔✔handling a wide spread of services efficiently
ex- amazon
volume flexibility - correct answer ✔✔ex- usps
on time delivery - correct answer ✔✔daily mail (ups)
process strategy - correct answer ✔✔linking the competitive priorities of an organization to a
pattern of decisions
1. process structure
2. customer involvement
3. resource flexibility
4. capital intensity
process structure (service) - correct answer ✔✔the customer is actively present (internal or
external), involved, and recieves personal attention. these conditions create processes with high
divergence and flexible process flows
resource flexibility (service) - correct answer ✔✔high process divergence and flexible process
flows fit with more flexibility from the processes resources- its workforce, facility, and
equipment
capital intensity (service) - correct answer ✔✔equipment vs human skill
The greater the cost of equipment relative to the cost of labor, the greater the capital intensity
