OSCM 306 Exam #2 questions with
verified answers A+ updated
Measurable - correct answer ✔✔Before a dimension of quality can be made operationally
useful, it must be restated in some ___________ form.
False - correct answer ✔✔Continuous improvement attempts to achieve major breakthroughs
in product or service quality. T/F
False - correct answer ✔✔So long as quality input resources are used to make a product, we can
expect quality output from the process. T/F
fishbone (Ishikawa) diagrams. - correct answer ✔✔Cause-and-effect diagrams are sometimes
called:
False - correct answer ✔✔Zero defects requires 100 percent inspection of the final product. T/F
Poor quality - correct answer ✔✔Loss of business, liability, productivity, and costs are
consequences of:
False - correct answer ✔✔Regardless of superior quality, consumers will not pay premium
prices. T/F
True - correct answer ✔✔TQM expands the traditional view of quality beyond looking only at
the quality of the final product or service to looking at the quality of every aspect of the
process. T/F
, True - correct answer ✔✔Cost of inspectors, testing, test equipment, and labs are examples of
appraisal costs.
Benchmarking - correct answer ✔✔The process of identifying other organizations that are best
at some facet of your operations, and then modeling your organization after them is known as:
True - correct answer ✔✔Firms that wish to do business with the European Community can
benefit from having a quality management system that meets ISO 9000 standards. T/F
redesign - correct answer ✔✔A tool that is not used for quality management is a:
True - correct answer ✔✔Reducing the variations in our product or service is an important key
to perceived quality. T/F
True - correct answer ✔✔Juran describes quality management as a trilogy that consists of
quality planning, quality control, and quality improvement. T/F
True - correct answer ✔✔extended service contracts is not a cost of quality. T/F
the amount of employee empowerment. - correct answer ✔✔The typical difference between
quality circles and continuous improvement teams is:
True - correct answer ✔✔The amount of inspection needed is governed by the costs of
inspection and the expected costs of passing defective items. T/F
During production - correct answer ✔✔Quality control, in contrast to quality assurance, is
implemented:
verified answers A+ updated
Measurable - correct answer ✔✔Before a dimension of quality can be made operationally
useful, it must be restated in some ___________ form.
False - correct answer ✔✔Continuous improvement attempts to achieve major breakthroughs
in product or service quality. T/F
False - correct answer ✔✔So long as quality input resources are used to make a product, we can
expect quality output from the process. T/F
fishbone (Ishikawa) diagrams. - correct answer ✔✔Cause-and-effect diagrams are sometimes
called:
False - correct answer ✔✔Zero defects requires 100 percent inspection of the final product. T/F
Poor quality - correct answer ✔✔Loss of business, liability, productivity, and costs are
consequences of:
False - correct answer ✔✔Regardless of superior quality, consumers will not pay premium
prices. T/F
True - correct answer ✔✔TQM expands the traditional view of quality beyond looking only at
the quality of the final product or service to looking at the quality of every aspect of the
process. T/F
, True - correct answer ✔✔Cost of inspectors, testing, test equipment, and labs are examples of
appraisal costs.
Benchmarking - correct answer ✔✔The process of identifying other organizations that are best
at some facet of your operations, and then modeling your organization after them is known as:
True - correct answer ✔✔Firms that wish to do business with the European Community can
benefit from having a quality management system that meets ISO 9000 standards. T/F
redesign - correct answer ✔✔A tool that is not used for quality management is a:
True - correct answer ✔✔Reducing the variations in our product or service is an important key
to perceived quality. T/F
True - correct answer ✔✔Juran describes quality management as a trilogy that consists of
quality planning, quality control, and quality improvement. T/F
True - correct answer ✔✔extended service contracts is not a cost of quality. T/F
the amount of employee empowerment. - correct answer ✔✔The typical difference between
quality circles and continuous improvement teams is:
True - correct answer ✔✔The amount of inspection needed is governed by the costs of
inspection and the expected costs of passing defective items. T/F
During production - correct answer ✔✔Quality control, in contrast to quality assurance, is
implemented:
