Business Communication Final Exam Quiz
Review Latest Update 2025-2026 180 Questions
and 100% Verified Correct Answers Guaranteed
A+
. All business writing has two levels of purpose: general and specific. Specific purposes
will vary, as each is a distinct, desired outcome of a message. However, only one
general purpose applies to all business writing. What is it? - CORRECT ANSWER: to
convey information
. An accountant performing an audit must be a licensed CPA with 10 years of
accounting experience. These are examples of: - CORRECT ANSWER: hard skills
. An effective interviewer poses questions to determine the level to which a candidate's
values are consistent with the culture of the organization. This is an attempt to assess: -
CORRECT ANSWER: person-culture fit
. Azar employs these when speaking, pointing toward a destination when giving
directions, positioning both hands to outline the size and shape of an object being
described, or wiping away nonexistent forehead sweat when recounting a harrowing
near-accident from the morning commute. - CORRECT ANSWER: supportive gestures
. Binh composes an email to Dani, a fellow salesperson. In drafting the email, Binh opts
to include information that may prove useful to Vanja, the district sales manager, in the
event the message is forwarded. In this example, what do Dani and Vanja represent? -
CORRECT ANSWER: primary & secondary audience
. Candidate-supplied materials like cover messages and resumes can be rife with
misinformation. Interviewers pose questions to clear out the clutter and get to the heart
of a candidate's education, experience, and qualifications. These are: - CORRECT
ANSWER: factual questions
,. Chris and Angel are speaking in the parking lot, when a plane flies overhead,
interrupting their conversation. This is an example of which type of noise? - CORRECT
ANSWER: physical
. Effective interviewers strive to lower a candidate's anxieties by beginning with simple,
easy-to-answer questions. These are: - CORRECT ANSWER: ice-breaking questions
. If Evrim opts to organize the resume main categories (typically education and
experience) from most-to-least recent, the resulting document will be - CORRECT
ANSWER: chronological
. In everyday parlance, many people interchangeably use the terms hearing and
listening. While they are closely related, they are not interchangeable. Hearing is a
physiological function of the body allowing for the involuntary perception of sound, while
listening is: - CORRECT ANSWER: The voluntary effort to interpret the sounds we
perceive
. In exploring this, Trager focused on everything the listener hears, beyond the actual
words, when a speaker speaks. This includes volume, pitch, tone, and rate. -
CORRECT ANSWER: paralinguistics
. Kyrie drafts an email to the store manager. In this message, Kyrie positions the main
idea in the beginning of the message and then offers supporting information. Kyrie is
using which business writing strategy? - CORRECT ANSWER: direct placement
. Main points are the building blocks of a message, self-contained sections helping
recipients progress through information in logical, illuminating fashion. They also serve
as: - CORRECT ANSWER: anchors, way stations, and markers
. Sana's project team is firing on all cylinders. Members are committed to the team's
objectives. Cooperation is at an all-time high, bolstered by the team's progress and a
, collective feeling of success. What stage of group development is this? - CORRECT
ANSWER: performing
. The communication process begins with __________ and ends with ____________: -
CORRECT ANSWER: Sender decides to share information; Receiver responds to
message
. This is a visual representation of a jobseeker's professional profile - CORRECT
ANSWER: resume
. True or False: Writers should follow the business writing process for routine, positive,
negative, and persuasive messages. - CORRECT ANSWER: true
. When a vendor does not accept responsibility for an incomplete order and refuses to
issue a refund, which placement option should be used for the main idea? - CORRECT
ANSWER: Direct or indirect, depending upon many factors
13. Savvy organizations view these as an opportunity to tap into the collective expertise
of their employees, harnessing and enhancing their intellectual capital. They can grow
to become critical components within an organization's knowledge management
practices. - CORRECT ANSWER: wikis
a business presentation's body should... - CORRECT ANSWER: develop each main
point with adequate explanation and details
a business presentation's conclusion should... - CORRECT ANSWER: signal the end.
summarize the main points. provide a final clincher- ALL OF THESE
a business's presentation's introduction should capture the audience's attention,
preview the main points, and... - CORRECT ANSWER: provide the audience benefits
and link to the audience. state the topic and offer relevant background information.
identify the speakers and establish speaker credibility- ALL OF THESE
Review Latest Update 2025-2026 180 Questions
and 100% Verified Correct Answers Guaranteed
A+
. All business writing has two levels of purpose: general and specific. Specific purposes
will vary, as each is a distinct, desired outcome of a message. However, only one
general purpose applies to all business writing. What is it? - CORRECT ANSWER: to
convey information
. An accountant performing an audit must be a licensed CPA with 10 years of
accounting experience. These are examples of: - CORRECT ANSWER: hard skills
. An effective interviewer poses questions to determine the level to which a candidate's
values are consistent with the culture of the organization. This is an attempt to assess: -
CORRECT ANSWER: person-culture fit
. Azar employs these when speaking, pointing toward a destination when giving
directions, positioning both hands to outline the size and shape of an object being
described, or wiping away nonexistent forehead sweat when recounting a harrowing
near-accident from the morning commute. - CORRECT ANSWER: supportive gestures
. Binh composes an email to Dani, a fellow salesperson. In drafting the email, Binh opts
to include information that may prove useful to Vanja, the district sales manager, in the
event the message is forwarded. In this example, what do Dani and Vanja represent? -
CORRECT ANSWER: primary & secondary audience
. Candidate-supplied materials like cover messages and resumes can be rife with
misinformation. Interviewers pose questions to clear out the clutter and get to the heart
of a candidate's education, experience, and qualifications. These are: - CORRECT
ANSWER: factual questions
,. Chris and Angel are speaking in the parking lot, when a plane flies overhead,
interrupting their conversation. This is an example of which type of noise? - CORRECT
ANSWER: physical
. Effective interviewers strive to lower a candidate's anxieties by beginning with simple,
easy-to-answer questions. These are: - CORRECT ANSWER: ice-breaking questions
. If Evrim opts to organize the resume main categories (typically education and
experience) from most-to-least recent, the resulting document will be - CORRECT
ANSWER: chronological
. In everyday parlance, many people interchangeably use the terms hearing and
listening. While they are closely related, they are not interchangeable. Hearing is a
physiological function of the body allowing for the involuntary perception of sound, while
listening is: - CORRECT ANSWER: The voluntary effort to interpret the sounds we
perceive
. In exploring this, Trager focused on everything the listener hears, beyond the actual
words, when a speaker speaks. This includes volume, pitch, tone, and rate. -
CORRECT ANSWER: paralinguistics
. Kyrie drafts an email to the store manager. In this message, Kyrie positions the main
idea in the beginning of the message and then offers supporting information. Kyrie is
using which business writing strategy? - CORRECT ANSWER: direct placement
. Main points are the building blocks of a message, self-contained sections helping
recipients progress through information in logical, illuminating fashion. They also serve
as: - CORRECT ANSWER: anchors, way stations, and markers
. Sana's project team is firing on all cylinders. Members are committed to the team's
objectives. Cooperation is at an all-time high, bolstered by the team's progress and a
, collective feeling of success. What stage of group development is this? - CORRECT
ANSWER: performing
. The communication process begins with __________ and ends with ____________: -
CORRECT ANSWER: Sender decides to share information; Receiver responds to
message
. This is a visual representation of a jobseeker's professional profile - CORRECT
ANSWER: resume
. True or False: Writers should follow the business writing process for routine, positive,
negative, and persuasive messages. - CORRECT ANSWER: true
. When a vendor does not accept responsibility for an incomplete order and refuses to
issue a refund, which placement option should be used for the main idea? - CORRECT
ANSWER: Direct or indirect, depending upon many factors
13. Savvy organizations view these as an opportunity to tap into the collective expertise
of their employees, harnessing and enhancing their intellectual capital. They can grow
to become critical components within an organization's knowledge management
practices. - CORRECT ANSWER: wikis
a business presentation's body should... - CORRECT ANSWER: develop each main
point with adequate explanation and details
a business presentation's conclusion should... - CORRECT ANSWER: signal the end.
summarize the main points. provide a final clincher- ALL OF THESE
a business's presentation's introduction should capture the audience's attention,
preview the main points, and... - CORRECT ANSWER: provide the audience benefits
and link to the audience. state the topic and offer relevant background information.
identify the speakers and establish speaker credibility- ALL OF THESE
