Dell Client Foundations Practice Exam
| Correctly Answered and Graded A+ |
Latest 2025/2026 Guide
Which of these are a part of the recommended practices while attending
service calls? (Select 2)
- Correct Answer –
1- Hard drive/SSD failures can be confirmed by running ePSA or
SupportAssist | Onboard Diagnostics Quick Test.
2- Whenever possible, swap with a good known part to test functionality.
When would you run the RMA Shim tool on a Chromebook?
- Correct Answer - In the event of system board replacement.
What should a user do to preserve BIOS settings before recovering the
system?
- Correct Answer - Set the "Reset NVRAM" option to "Disabled" before
starting the recovery process.
Which is the easiest way to verify the functionality of motherboard during
memory failure?
- Correct Answer - By removing the memory module.
, If you are attending a service call and see faint white lines on the screen,
which process will you initiate?
- Correct Answer - LCD BIST
How do you perform a Latitude Self-Heal Recovery?
- Correct Answer - Unplug the AC adapter & remove primary battery -->
Disconnect coin-cell (CMOS) battery --> Release the flea power -->
Plug-in the AC adapter.
What is the status of the power LED when a motherboard failure has
occurred in Vostro 3710?
- Correct Answer - Amber, white (2, 6)
Identify the architecture of the Vostro 3520 that is assigned to you for a
service call.
- Correct Answer - Intel.
Select the values required for online validation of an error code received
during the pre-boot system diagnostics test. (Select 3)
- Correct Answer - Service Tag
Error Code
Validation code
| Correctly Answered and Graded A+ |
Latest 2025/2026 Guide
Which of these are a part of the recommended practices while attending
service calls? (Select 2)
- Correct Answer –
1- Hard drive/SSD failures can be confirmed by running ePSA or
SupportAssist | Onboard Diagnostics Quick Test.
2- Whenever possible, swap with a good known part to test functionality.
When would you run the RMA Shim tool on a Chromebook?
- Correct Answer - In the event of system board replacement.
What should a user do to preserve BIOS settings before recovering the
system?
- Correct Answer - Set the "Reset NVRAM" option to "Disabled" before
starting the recovery process.
Which is the easiest way to verify the functionality of motherboard during
memory failure?
- Correct Answer - By removing the memory module.
, If you are attending a service call and see faint white lines on the screen,
which process will you initiate?
- Correct Answer - LCD BIST
How do you perform a Latitude Self-Heal Recovery?
- Correct Answer - Unplug the AC adapter & remove primary battery -->
Disconnect coin-cell (CMOS) battery --> Release the flea power -->
Plug-in the AC adapter.
What is the status of the power LED when a motherboard failure has
occurred in Vostro 3710?
- Correct Answer - Amber, white (2, 6)
Identify the architecture of the Vostro 3520 that is assigned to you for a
service call.
- Correct Answer - Intel.
Select the values required for online validation of an error code received
during the pre-boot system diagnostics test. (Select 3)
- Correct Answer - Service Tag
Error Code
Validation code
