Management Skills Midterm Rutgers Exam
Questions & Correct Answers Updated, 2025/2026.
Terms in this set (124)
Management : "the act of coordinating the efforts of people to
accomplish desired goals and objectives using
available resources efficiently and effectively"
Identifying and communicating tasks
and objectives
Designing, implementing, monitoring
and improving
To get the right work done the flows of work of the organization
:
Creating an organization that is
innovative and socially responsible
Emotional Intelligence (EI) A primary driver of leadership success
Goleman's EI Research EI = twice as important as technical skills and cognitive abilities, for
jobs at all levels
90% of difference in profiles of "star" versus "average" performers
was due to EI
Emotional intelligence (EI) is the capability of individuals to
recognize their own and other people's emotions, discern
between different feelings and label them appropriately,
EI definition
use emotional information to guide thinking and behavior,
and manage and/or adjust emotions to adapt to
environments or achieve one's goal(s).
,EI 5 Components Self-Awareness:
Self-Regulation
Motivation
Empathy
Social Skills
Self-Awareness: having a deep understanding of one's emotions, needs,
strengths, weaknesses, values, and goals
Self-Regulation ability to control or redirect disruptive impulses and moods
(flexibility, comfort with ambiguity)
Motivation work for reasons beyond money or status; pursue goals with
persistence; strong drive to achieve
Empathy ability to understand the emotional make-up of people
Social Skills proficiency in managing relationships and networks
Groups (eg Book Club) Single leader
Individual focus, work, products, and accountability Meetings
are short coordination efforts (discuss, decide, delegate)
Focus on sharing information
Teams (e.g. Project Team) Single or shared leadership roles
Individual + mutual accountability, collective work products
Meetings are longer with more open-ended discussions
(active problem solving, collaboration) Performance is
greater than the sum of individual inputs
Members have complementary skills
Members work to achieve a shared goal Members'
How Do Teams Work
behaviors and outcomes are interdependent
Membership stable over time
, 4 Types of Teams Problem-Solving
Self-Managed
Cross Functional
Virtual
Problem-Solving Generate ideas on improving work processes or
methods, but don't have the authority to implement
ideas without approval from higher-ups.
Self-Managed Teams solve problems but also have the authority for decision-
making and to implement their ideas for improvement.
Cross Functional Teams comprised of different areas in an organization to
solve a problem (e.g., manufacturing, procurement,
finance, and fulfillment)
Virtual Teams comprised of members who are not physically located
together - connected via technology
Team Characteristics Autonomy
(self-managed or manager-led?)
Function
(problem solving, creative, tactical, etc.?)
Structure
(cross-functional, x% dedicated?)
Proximity
(face-to-face or virtual?)
Adequate Resources - support from the organization:
- Timely information - Adequate staffing
Proper equipment - Encouragement
Leadership and Structure - who does what and how work is
How to make an effective
distributed
team? (context)
Climate of Trust - trust each other and their leader
Performance Evaluation and Reward System
Evaluate and reward individual contribution
Evaluate and reward team effort and commitment
Questions & Correct Answers Updated, 2025/2026.
Terms in this set (124)
Management : "the act of coordinating the efforts of people to
accomplish desired goals and objectives using
available resources efficiently and effectively"
Identifying and communicating tasks
and objectives
Designing, implementing, monitoring
and improving
To get the right work done the flows of work of the organization
:
Creating an organization that is
innovative and socially responsible
Emotional Intelligence (EI) A primary driver of leadership success
Goleman's EI Research EI = twice as important as technical skills and cognitive abilities, for
jobs at all levels
90% of difference in profiles of "star" versus "average" performers
was due to EI
Emotional intelligence (EI) is the capability of individuals to
recognize their own and other people's emotions, discern
between different feelings and label them appropriately,
EI definition
use emotional information to guide thinking and behavior,
and manage and/or adjust emotions to adapt to
environments or achieve one's goal(s).
,EI 5 Components Self-Awareness:
Self-Regulation
Motivation
Empathy
Social Skills
Self-Awareness: having a deep understanding of one's emotions, needs,
strengths, weaknesses, values, and goals
Self-Regulation ability to control or redirect disruptive impulses and moods
(flexibility, comfort with ambiguity)
Motivation work for reasons beyond money or status; pursue goals with
persistence; strong drive to achieve
Empathy ability to understand the emotional make-up of people
Social Skills proficiency in managing relationships and networks
Groups (eg Book Club) Single leader
Individual focus, work, products, and accountability Meetings
are short coordination efforts (discuss, decide, delegate)
Focus on sharing information
Teams (e.g. Project Team) Single or shared leadership roles
Individual + mutual accountability, collective work products
Meetings are longer with more open-ended discussions
(active problem solving, collaboration) Performance is
greater than the sum of individual inputs
Members have complementary skills
Members work to achieve a shared goal Members'
How Do Teams Work
behaviors and outcomes are interdependent
Membership stable over time
, 4 Types of Teams Problem-Solving
Self-Managed
Cross Functional
Virtual
Problem-Solving Generate ideas on improving work processes or
methods, but don't have the authority to implement
ideas without approval from higher-ups.
Self-Managed Teams solve problems but also have the authority for decision-
making and to implement their ideas for improvement.
Cross Functional Teams comprised of different areas in an organization to
solve a problem (e.g., manufacturing, procurement,
finance, and fulfillment)
Virtual Teams comprised of members who are not physically located
together - connected via technology
Team Characteristics Autonomy
(self-managed or manager-led?)
Function
(problem solving, creative, tactical, etc.?)
Structure
(cross-functional, x% dedicated?)
Proximity
(face-to-face or virtual?)
Adequate Resources - support from the organization:
- Timely information - Adequate staffing
Proper equipment - Encouragement
Leadership and Structure - who does what and how work is
How to make an effective
distributed
team? (context)
Climate of Trust - trust each other and their leader
Performance Evaluation and Reward System
Evaluate and reward individual contribution
Evaluate and reward team effort and commitment
