OBHR 317 FINAL EXAM 140 PLUS QUESTIONS &
CORRECT ANSWERS LATEST 2025
A process that begins when one party perceives that another party has negatively
affected or is about to negatively affect something that the first party cares
about. - ANSWER-conflict
the traditional view of conflict believes that - ANSWER-all conflict is harmful and
must be avoided.
the interactionist view of conflict believes that - ANSWER-conflict is not only a
positive force in a group but also an absolute necessity for a group to perform
effectively.
__________________ is conflict that that supports the goals of the group and
improves its performance. - ANSWER-Functional Conflict
Conflict over content and goals of the work. positive performance relationship at
top management, with open and & emotionally stable group members. -
ANSWER-task conflict
Conflict based on interpersonal relationships. Almost always dysfunctional -
ANSWER-relationship conflict
,Conflict over how work gets done. Alleviated by clarifying roles and unique value -
ANSWER-process conflict
conflict between 2 people - ANSWER-Dyadic Conflict
Conflict that occurs within a group or team. Can be positive within supportive
group climate - ANSWER-intragroup conflict
Conflict between groups or teams. - ANSWER-intergroup conflict
5 stages of the conflict process - ANSWER-1. Potential opposition or
incompatibility
2. Cognition and personalization
3. Intentions
4. Behaviour
5. Outcomes
Stage 1: Potential Opposition or Incompatibility occurs because (3) - ANSWER--
Communication breakdown, Arise from communication barriers, Also from too
little or too much communication
- Structural challenges, Greater likelihood of conflict with larger groups, that was
vast differences
- Personal variables, Greater likelihood of conflicts when values are opposed,
emotions are negative, or personality traits are disagreeable
, Stage 2: Cognition and Personalization (2) - ANSWER-perceived conflict:
awareness by one party of the existence of conditions of conflict (not
personalized)
felt conflict: individuals emotionally involved
Stage 3: the conflict handling intentions (5) - ANSWER-conflict handling intentions
-competing
-collaborating
-compromising
-avoiding
-accommodating
Factors of competing in conflict handling (3) - ANSWER-- Assertive +
Uncooperative
- Desire to satisfy interests, regardless of impact on other parties
- Win-lose orientation
Factors of collaborating (3) in conflict handling - ANSWER-- Assertive +
Cooperative
- Parties each desire to satisfy concerns of all
- Win-win orientation
Factors of avoiding (3) in conflict handling - ANSWER-- Unassertive +
Uncooperative
- Desire to withdraw or suppress conflict
- Tries to not deal with the problem
CORRECT ANSWERS LATEST 2025
A process that begins when one party perceives that another party has negatively
affected or is about to negatively affect something that the first party cares
about. - ANSWER-conflict
the traditional view of conflict believes that - ANSWER-all conflict is harmful and
must be avoided.
the interactionist view of conflict believes that - ANSWER-conflict is not only a
positive force in a group but also an absolute necessity for a group to perform
effectively.
__________________ is conflict that that supports the goals of the group and
improves its performance. - ANSWER-Functional Conflict
Conflict over content and goals of the work. positive performance relationship at
top management, with open and & emotionally stable group members. -
ANSWER-task conflict
Conflict based on interpersonal relationships. Almost always dysfunctional -
ANSWER-relationship conflict
,Conflict over how work gets done. Alleviated by clarifying roles and unique value -
ANSWER-process conflict
conflict between 2 people - ANSWER-Dyadic Conflict
Conflict that occurs within a group or team. Can be positive within supportive
group climate - ANSWER-intragroup conflict
Conflict between groups or teams. - ANSWER-intergroup conflict
5 stages of the conflict process - ANSWER-1. Potential opposition or
incompatibility
2. Cognition and personalization
3. Intentions
4. Behaviour
5. Outcomes
Stage 1: Potential Opposition or Incompatibility occurs because (3) - ANSWER--
Communication breakdown, Arise from communication barriers, Also from too
little or too much communication
- Structural challenges, Greater likelihood of conflict with larger groups, that was
vast differences
- Personal variables, Greater likelihood of conflicts when values are opposed,
emotions are negative, or personality traits are disagreeable
, Stage 2: Cognition and Personalization (2) - ANSWER-perceived conflict:
awareness by one party of the existence of conditions of conflict (not
personalized)
felt conflict: individuals emotionally involved
Stage 3: the conflict handling intentions (5) - ANSWER-conflict handling intentions
-competing
-collaborating
-compromising
-avoiding
-accommodating
Factors of competing in conflict handling (3) - ANSWER-- Assertive +
Uncooperative
- Desire to satisfy interests, regardless of impact on other parties
- Win-lose orientation
Factors of collaborating (3) in conflict handling - ANSWER-- Assertive +
Cooperative
- Parties each desire to satisfy concerns of all
- Win-win orientation
Factors of avoiding (3) in conflict handling - ANSWER-- Unassertive +
Uncooperative
- Desire to withdraw or suppress conflict
- Tries to not deal with the problem
