WGU C801 Task 3 |Latest Update with Complete Solution

1


WGU C801 Task 3 |Latest Update with Complete
Solution


Patient Safety & Trust



College of Health Professions, Western Governors University

Bridgette Stasher-Booker



A1...HIM..Mistakes
1. Discussing..an..irate..phone..message..in..front..of..another..patient..is..
not..necessarily..a..privacy..violation..but..is..unprofessional.
2. Not.. having.. a..system.. to.. flag.. patients..with..the..same..name.
3. Denise..leaving..an..in-
depth..voicemail..instead..of..just..leaving..the..appointment..dat
e..and..time.
4. Having..the.. wrong.. telephone.. number.. in..the.. chart.
5. Anika..did..not..officially..write..Denise..up..for..the..breach..of..privacy
..but..instead..made..a..note..in..her..personnel..file.




A2...Determine..Violations

1. Discussing..information..about..a..patient..in..front..of..another..patient,..e
ven..if..no..personal..information..was..disclosed,..is..an..organizational..co
mpliance..issue.
2. EHRs..should..have..a..flagging..system..for..patients..with..the..same..na
me.. . It..is..unclear..if..this..system..had..one;..this..would..be..an..organiz
ational..compliance..issue.
3. Denise..should..not..have..left..such..a..detailed..voice..message;..this..is..
both..an..organizational..compliance..issue..and..a..potential..legal..issue.
4. The..wrong..telephone..number..on..the..chart..is..an..organizatio
nal..compliance..issue.
5. A..breach..of..patient..privacy..is..a..serious..issue...Anika..should..have..

, 2
formally..written..Denise..up..and..not..just..put..the..note..in..her..pers
onnel..file...This..is..an..organizational..compliance..issue.




A3...Solutions..&..Preventions

1. An..organizational..policy..should..be..implemented..that..states..discussio
ns..regarding..patients,..whether..with..or..without..identifying..informati
on,..should..not..be..discussed..in..common..areas..or..in..front..of..other..p
atients.
2. The..EHR..system..should..have..a..flagging..system..to..notify..staff..th
at..multiple..patients..have..the..same..name...This..will..alert..staff..t
o..check..other..patient..identifiers..to..verify..they..have..the..correct
..patient.



3. An..organizational..policy..should..be..written..stating..what..informatio
n..is..allowed..to..be..left..on..voice..messages...Also,..patient..consent..s
hould..be..obtained..regarding..leaving..voice..messages.
4. The..front-
end..staff..should..be..trained..in..verifying..patient..demographics..every.
.time..a..patient..checks..in..for..an..appointment.
5. An..organizational..policy..should..be..in..place..on..when..to..officially..wr
ite..a..staff..member..up..for..violating..a..policy..or..protocol..and..when..
making..a..personnel..file..note..is..acceptable...Consequences..should..be
..outlined..for..when..a..note..is..made..in..the..personnel..file..when..it..sh
ould..be..an..official..write-up.




B...Teaching..Compliance..Behaviors

There..are..a..few..ways..a..manager..of..a..HIM..department..could..mitigate..legal..risk..within.

.a..healthcare..organization...The..first..is..to..have..written..policies..for..the..release..of..information..t


hat..follow..HIPPA..guidelines...Team..members..would..have..annual..training..classes..on..these..guid

elines..and..quality..control..protocols...The..quality..control..protocols..would..include..tracking..the..r

equest,..processing..the..request,..reviewing..the..content,..verifying..the..legal..authority..of..the..requ

estor,..verifying..the..patient,..verifying..the..appropriateness..of..information..requested..for..release,..