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Organizations must continually train their employees because:
a. employees' productivity decreases with time
b. the legislation on providing ethnocentric training to workers
has become stringent
c. the importance of satisfying certification requirements has
increased
d. organizational training has a positive relationship with
employee turnover rates - CORRECT ANSWER-a. employees'
productivity decreases with time
Organizations in many industries create value by using the
organization's' intellectual capital. This is called ______.
a. quality management
b. knowledge management
c. technology management
d. creativity management - CORRECT ANSWER-b. knowledge
management
,A(n) ______ is defined as a work environment that
encourages employees to share their individual knowledge,
skills, and experiences with their coworkers.
a. education system
b. learning culture
c. xenophobic environment
d. ethnocentric culture - CORRECT ANSWER-b. learning culture
Which of the following statements is true of investments in
training?
a. instructors, both full-time staff members and individuals
hired on a contract basis, typically represent the biggest cost of
training
b. the average training investment per employee in the
manufacturing industry is greater than the average training
investment per employee in the information and software
industry
c. more than half of the training cost in companies is spent on
external training efforts
d. companies with more than 500 employees invest more in
training per employee than do smaller companies - CORRECT
ANSWER-a. instructors, both full-time staff members and
individuals hired on a contract basis, typically represent the
biggest cost of training
In the context of training categories, which of the following is
an example of soft skills training?
,a. training on harassment prevention
b. training on the english language and grammar
c. training on product details
d. training on interpersonal communication - CORRECT ANSWER-d.
training on interpersonal communication
The production team at Tessing Inc. performed poorly in the
first fiscal quarter of 2018 because of internal policies and lack
of cooperation among the team members. As a result, the
company requested all the members of the production team to
attend a training program on conflict management. In this
scenario, the type of training program offered by Tessing Inc. to
its production team can be classified as _____.
a. soft skills training
b. legally required training
c. job and technical training
d. basic and remedial skills training - CORRECT ANSWER-a. soft skills
training
The planned introduction of new emloyees to their jobs,
coworkers, and the organization is referred to as _____.
a. orientation
b. broadbanding
c. socialization
d. delayering - CORRECT ANSWER-a. orientation
, _______ is defined as a step-by-step process to ensure that
the right learning materials are provided to the right people at
the right time
a. instructional systems design
b. organizational design
c. blended learning
d. cross-training - CORRECT ANSWER-a. instructional systems design
Attitude survey data are typically used in _____ analysis of
training needs.
a. individual
b. organizational
c. task
d. job - CORRECT ANSWER-a. individual
The loan review department of a major regional bank has an
exceptionally high turnover of both administrative assistants
and analysts. Several analysts have quit within six months of
taking the job. As a result, the management of the bank decides
to conduct attitude surveys, review customer complaints, and
conduct exit interviews to assess the training needs of this
department. In this scenario, the management is most likely
conducting a(n) _____ analysis to determine training needs.
a. job/task