FICEP 2024 SIXTH EDITION (2025) ACTUAL
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Terms in this set (20)
1. Counselors can provide instant relief.
2. Budgeting means denying oneself.
3. Budgeting requires an accounting background.
4. People in financial trouble spend too much.
5. Everyone follows counselors' recommendations.
What are the financial
6. The member will be as dedicated to making the
counseling myths? (10)
plan work as the counselor.
(CHAPTER 1)
7. If a plan fails, it is the member's fault.
8. If a plan fails, it means the member can never
succeed.
9. Counselors can help everyone.
10. Everyone wants to pay off debt.
What are the program 1. Confidentiality. (How do you achieve it?)
necessities for counseling 2. Understanding.
credit union employees? 3. Multiple methods and subjects.
(4) (CHAPTER 2) 4. Survey employees.
1. Good listener.
What are the essential
2. Nonjudgmental.
counselor qualities?
3. Control the interview and other member
(CHAPTER 3)
interactions.
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, 4/22/25, 5:47 PM FICEP 2024 SIXTH EDITION (2025) ACTUAL EXAM comprehensive questions and verified accurate solution (Detailed & Elab…
1. Ask perceptive questions.
2. Observe nonverbal clues.
3. Help members assess behaviors and attitudes.
4. Express empathy for members
5. Assist members to identify needs and wants.
6. Explore money management skills.
7. Assemble a complete financial picture.
8. Develop a workable budget
What are the vital
9. Gain agreement on budget with member.
counselor skills? (17)
10. Suggest workable approaches and potential
(CHAPTER 3)
solutions.
11. Motivate members to implement spending plans.
12. Combine optimism, enthusiasm, and realism.
13. Assess progress.
14. Offer confidentiality.
15. Adjust plans as needed.
16. Make referrals when needed.
17. Offer hope.
1. Values: Are one's deeply held principles on
standards of behavior, a judgment of what is
important in life.
What are the main points
2. Attitude: Refers to the way one thinks and the
to keep in mind about
feelings one has about something.
NOT changing Members'
3. Behaviors: Are one's actions and interactions with
values. Describe them.
others. Attitudes are typically reflected in behaviors.
(4) (CHAPTER 4)
4. Perception: Is a way to understand or interpret
something. Provide information that leads a member
to a change in perception.
What are the decision- 1. Essential Obligations
making tools? (3) 2. Force-Field Analysis
(CHAPTER 5) 3. Cost-Benefit Analysis
1. Scaling
2. Reframing
What are the decision-
3. Using Exceptions
making techniques? (6)
4. Future Pacing
(CHAPTER 5)
5. Quotes and Stories
6. Metaphors
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