AHLEI Managing Housekeeping Exam Questions With Correct Solutions Verified 100% Correct

AHLEI Managing Housekeeping Exam Questions With Correct Solutions Verified 100% Correct a work order system is used to: - ANSWER communicate needed repairs to the maintenance department what term describes a way of doing business that says a company shouldn't take more than it gives back and should not sacrifice tomorrow for today's needs - ANSWER sustainability who rates energy efficient in hotels? - ANSWER energy star which areas of the property use more energy per square foot than the rest of the property? - ANSWER kitchen and laundry what is a common challenge for U.S housekeeping departments with non-English speaking workers when it comes to enforcing energy-saving policies? - ANSWER the temperature setting on thermostats what is one of the most cost-effective programs a hotel can implement? - ANSWER water conservation what can help hotel managers collect and analyze data collected from major energy- consuming appliances? - ANSWER computerized energy management system which of the following is a way that housekeeping department can help reduce waste? - ANSWER installing shampoo and soap dispensers in rooms what will an executive housekeeper need to do when setting up a guestroom recycling program? - ANSWER conduct a waste audit which of the following is considered a clean air practice? - ANSWER using environmentally preferred High Efficiency Particle Air (HEPA) filters what can reduce the amount of time that cleaning chemicals and other potentially hazardous products have to be stored at a property? - ANSWER just-in time purchasing after the last two functions held in the hotel's main banquet room, the meeting service staff dragged tables across the floor, grinding dirt and food into the carpeting. Spotcleaning the carpet kept the housekeeping's night crew from attending routine cleaning responsibilities. The most appropriate action for the executive housekeeper to take would be: - ANSWER meet with the meeting services manager to ensure that the tables are not dragged across the carpenting an important part of the executive housekeeper's job is: - ANSWER planning how to use the limited resources available to accomplish the hotel's objectives housekeeping's responsibilities in the food and beverage areas: - ANSWER vary from property to property items that should be cleaned or maintained on a monthly basis usually: - ANSWER part of housekeeping's deep-cleaning program which of the following documents is most useful when ANSWERing the housekeeping when ANSWERing the housekeeping planning question, "what items within this area must be cleaned or maintained?" - ANSWER area inventory list if the time available for guestroom cleaning during a work shift is 6 hours and 40 minutes and each room attendant is expected to clean 16 rooms per shift, each room attendant is expected to clean one guestroom in _____ minutes. - ANSWER 25 which of the following management functions best describes the work performed be an executive housekeeper in drafting the operations budget for the housekeeping department? - ANSWER planning each time a position is vacated, either voluntarily or involuntarily, a new employee must be hired and trained. This replacement cycle is known as: - ANSWER turnover which of the following is considered a separation cost of turnover? - ANSWER severance pay what is the first step in the pre-recruitment process? - ANSWER define job requirements which of the following is an example of a DISADVANTAGE of internal recruiting? - ANSWER it reduces the flow of new ideas into the organization an interview question such as, "Tell me about the most difficult shift you ever worked at your last job?" is an example of a ____________ question. - ANSWER behavioral when coaching, what is the purpose of redirective feedback? - ANSWER to recognize incorrect performance and review ways to improve which of the following housekeeping positions is most likely to have a work schedule that varies in relation to hotel occupancy? - ANSWER room attendant if the productivity standard at a 400-room hotel is 30 minutes to clean one guestroom, how many room attendant labor hours are needed to clean one guestroom when the hotel is at 80% occupancy? - ANSWER 160 labor hours which alternative technique allows an employee to work the equivalent of a standard workweek in fewer than the usual five days - ANSWER compressed work schedules the number of non-recycled inventory items a property need is related to: - ANSWER the usage of rates of different items during daily operations which of the following is the most important factor that an executive housekeeper should consider when establishing linen inventory par levels? - ANSWER the hotel's laundry cycle which is the most important part of managing linen inventories effectively? - ANSWER consistent and accurate physical inventory counts to establish par levels for all types of uniforms, the EH needs to know - ANSWER how many uniformed personnel work in each department, what uniforms each requires and how often uniforms need cleaning what are housekeeping's responsibilities in regard to guest loan items? - ANSWER to maintain an inventory of guest loan items, respond to guest requests and track loaned items the number of purchase units that are used by between the time that a supply order is placed and the time that the order is actually received is called: - ANSWER lead-time