IHOP Server Test Questions and Answers Fully Solved Graded A+
what is the platinum rule of guest service - Answers treat guests as they want to be treated
surveys reveal that guests have three basic expectations about the way want to be treated in our
restaurant. - Answers be there for me, listen to me, treat me nicely
in general there are three type of guest - Answers fast friendly exact
when giving their order a guest tells you id like a cheese burger well done tomato on the side bun
toasted with no butter and fries extra crispy this guest is - Answers exact
when seating a guest the guest strikes up a conversation with the hostess about how many years they
have been coming to this ihop and all the great memories they have here. the guest is - Answers friendly
while waiting in the lobby to be seated a guest repeatedly asks when their table will be ready this guest
is - Answers fast
define the last process for resolving a guest concern - Answers listen apologize solve thank
what is the best way to ensure your voice comes out across the telephone as warm and energetic -
Answers smile when talking
which statement best describes the greeting you should give when answering the phone - Answers good
morning thank you for calling ihop on central this is ashley how may help you
based on what you've learned, which statement about our guests is most true - Answers our guests care
most about being treated with warm and friendly service that meets their needs
what is the proper procedure for washing your hands - Answers turn on water to as hot as u can handle
apply soap lather hands and wrists up to elbows for 20 seconds rinse dry with hand dryer or single use
disposable paper towel and shut off water with towel
why is it important to be in proper uniform - Answers appearance safety and sanitation safety and
sanitation are our biggest priority how the guest sees me reflects on the restaurant and what our
standards our
what are the guest's choices of accompaniment for all omelettes(except simple and fit) - Answers 3
buttermilk pancakes, hash browns toast seasonal mixed fruit or 3 flavored pancakes
how many pancakes are served witht rooty tooty fresh and fruity pancakes - Answers 4 pancakes
what automatically accompanies the simple and fit veggie omelette - Answers 4oz mixed fruit
what kind of breakfast meat comes with the breakfast sampler - Answers 2 bacon 2 ham 2 sausage
a split decision breakfast consist of - Answers 2 triangles of french toast 2 eggs 2 bacon 2 sausage 2
buttermilk pancakes
what is the platinum rule of guest service - Answers treat guests as they want to be treated
surveys reveal that guests have three basic expectations about the way want to be treated in our
restaurant. - Answers be there for me, listen to me, treat me nicely
in general there are three type of guest - Answers fast friendly exact
when giving their order a guest tells you id like a cheese burger well done tomato on the side bun
toasted with no butter and fries extra crispy this guest is - Answers exact
when seating a guest the guest strikes up a conversation with the hostess about how many years they
have been coming to this ihop and all the great memories they have here. the guest is - Answers friendly
while waiting in the lobby to be seated a guest repeatedly asks when their table will be ready this guest
is - Answers fast
define the last process for resolving a guest concern - Answers listen apologize solve thank
what is the best way to ensure your voice comes out across the telephone as warm and energetic -
Answers smile when talking
which statement best describes the greeting you should give when answering the phone - Answers good
morning thank you for calling ihop on central this is ashley how may help you
based on what you've learned, which statement about our guests is most true - Answers our guests care
most about being treated with warm and friendly service that meets their needs
what is the proper procedure for washing your hands - Answers turn on water to as hot as u can handle
apply soap lather hands and wrists up to elbows for 20 seconds rinse dry with hand dryer or single use
disposable paper towel and shut off water with towel
why is it important to be in proper uniform - Answers appearance safety and sanitation safety and
sanitation are our biggest priority how the guest sees me reflects on the restaurant and what our
standards our
what are the guest's choices of accompaniment for all omelettes(except simple and fit) - Answers 3
buttermilk pancakes, hash browns toast seasonal mixed fruit or 3 flavored pancakes
how many pancakes are served witht rooty tooty fresh and fruity pancakes - Answers 4 pancakes
what automatically accompanies the simple and fit veggie omelette - Answers 4oz mixed fruit
what kind of breakfast meat comes with the breakfast sampler - Answers 2 bacon 2 ham 2 sausage
a split decision breakfast consist of - Answers 2 triangles of french toast 2 eggs 2 bacon 2 sausage 2
buttermilk pancakes
