Art of Co
A Nurses Guid
Best Practice
,The Art of Communication - A Nurses Guide
to Implementing Best Practice
in Communication
,Disclaimer of warranties and limitation of liability
This Guide is provided by EDTNA/ERCA on an “as is” and “as available” basis. The EDTNA/ERCA
Acknowledgeme
makes no representations or warranties of any kind express or implied, as to the information, content,
or materials included in this Guide. You expressly agree that your use of this Guide is at your sole risk.
The EDTNA/ERCA disclaims all warranties, express or implied, including, but not limited to, implied
warranties of merchantability and fitness for a particular purpose. The EDTNA/ERCA will not be liable
for any damages of any kind arising from the use of this update including, but not limited to direct,
indirect, incidental, punitive and consequential damages.
All rights are reserved by the publisher, including the rights of reprinting, reproduction in any form
and translation. No part of this book may be produced, stored in a retrieval system or transmitted,
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, without
the prior written permission of the publisher.
First Edition / September, 2017
Publisher / European Dialysis and Transplant Nurses Association / European Renal Care Association
(EDTNA/ERCA)
ISBN / 978-84-697-4071-2
Layout, printing and binding of the book / CA Anderssons Tryckeri AB / Östra Hindbyvägen 28 /
213 74 / Malmö / Sweden
www.edtna-erca.com
, 4 | Acknowledgements
Dear Reader,
One of the educational objectives during 2017 of the European This Book has been brought together thanks to th
Dialysis and Transplant Nurses Association/European Renal Care our EDTNA/ERCA volunteers’ who are experts in
Association (EDTNA/ERCA) is to focus on Communication. The
encouragement and helpful discussions during the work on this book EDTNA/ERCA would also like to thank the family o
have been greatly appreciated. letting us use the great illustrations. Cartoons are
Quaife from his book ‘The Lighter Side of Dialysis
Nurses know the value and importance of clear and regular was a musician, cartoonist, artist and author. He w
communication with their patients. If you reflect on conversations you renal failure in 1998 and died in June 2010 of his il
have had in the past as a nurse you will be able to recall a
circumstance when communication went really well, but no doubt you This Project has been achieved thanks to All of Yo
can recall a circumstance when communication failed to achieve its that those reading this publication will recognise y
goal. our patients.
This demonstrates that communication is not as straightforward as we
may imagine. Communication is complex and is influenced by many
different factors. Therefore some learning is required to deepen our
awareness of what and how we communicate. The area of
communication is vast and this booklet does not claim to cover all the
issues related to communication. It is offered as a practical guide to
nurses which can be accessed easily.
Debbie Fortnum, Editor Mike Kelly
EDTNA/ERCA Brand Ambassador EDTNA/ERCA
Australia/New Zealand, Senior Consultant, Ire
Nephrology Nurse, Australia
A Nurses Guid
Best Practice
,The Art of Communication - A Nurses Guide
to Implementing Best Practice
in Communication
,Disclaimer of warranties and limitation of liability
This Guide is provided by EDTNA/ERCA on an “as is” and “as available” basis. The EDTNA/ERCA
Acknowledgeme
makes no representations or warranties of any kind express or implied, as to the information, content,
or materials included in this Guide. You expressly agree that your use of this Guide is at your sole risk.
The EDTNA/ERCA disclaims all warranties, express or implied, including, but not limited to, implied
warranties of merchantability and fitness for a particular purpose. The EDTNA/ERCA will not be liable
for any damages of any kind arising from the use of this update including, but not limited to direct,
indirect, incidental, punitive and consequential damages.
All rights are reserved by the publisher, including the rights of reprinting, reproduction in any form
and translation. No part of this book may be produced, stored in a retrieval system or transmitted,
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, without
the prior written permission of the publisher.
First Edition / September, 2017
Publisher / European Dialysis and Transplant Nurses Association / European Renal Care Association
(EDTNA/ERCA)
ISBN / 978-84-697-4071-2
Layout, printing and binding of the book / CA Anderssons Tryckeri AB / Östra Hindbyvägen 28 /
213 74 / Malmö / Sweden
www.edtna-erca.com
, 4 | Acknowledgements
Dear Reader,
One of the educational objectives during 2017 of the European This Book has been brought together thanks to th
Dialysis and Transplant Nurses Association/European Renal Care our EDTNA/ERCA volunteers’ who are experts in
Association (EDTNA/ERCA) is to focus on Communication. The
encouragement and helpful discussions during the work on this book EDTNA/ERCA would also like to thank the family o
have been greatly appreciated. letting us use the great illustrations. Cartoons are
Quaife from his book ‘The Lighter Side of Dialysis
Nurses know the value and importance of clear and regular was a musician, cartoonist, artist and author. He w
communication with their patients. If you reflect on conversations you renal failure in 1998 and died in June 2010 of his il
have had in the past as a nurse you will be able to recall a
circumstance when communication went really well, but no doubt you This Project has been achieved thanks to All of Yo
can recall a circumstance when communication failed to achieve its that those reading this publication will recognise y
goal. our patients.
This demonstrates that communication is not as straightforward as we
may imagine. Communication is complex and is influenced by many
different factors. Therefore some learning is required to deepen our
awareness of what and how we communicate. The area of
communication is vast and this booklet does not claim to cover all the
issues related to communication. It is offered as a practical guide to
nurses which can be accessed easily.
Debbie Fortnum, Editor Mike Kelly
EDTNA/ERCA Brand Ambassador EDTNA/ERCA
Australia/New Zealand, Senior Consultant, Ire
Nephrology Nurse, Australia
