LCHI 474 Exam 2 Questions with Correct Answers Latest Update 2025
Which of the following is an unintended consequence of a poorly implemented EHR that could have
been avoided by healthcare process assessment? - Answers Rework of the implementation after go-live
An important purpose of process assessment is to... - Answers Find the right EHR for the organization
When is the best time to map current processes? - Answers During the EHR planning stage
What processes should be assessed in planning for an EHR? - Answers Only the processes that relate to
the impact of the EHR should be assessed. Examples are ADT, patient assessment, medications
reconciliation, care planning, medication administration, charge capture/coding, patient intake, results
review, order entry, patient instructions, etc.
Who should be on a process assessment team? - Answers People who will actually implement the
redesigned processes and use the EHR. Those who perform the process now and those who will be
impacted by it in the future
Once a draft map of a current process is completed, the next step should be... - Answers To validate that
it's complete and accurate
In addition to the map of how current processes are performed, it is essential to collect... - Answers All
forms and reports that are part of the process to be automated
baseline data
In order to solve problems rather than to merely address symptoms in a process assessment, what must
be looked for? - Answers Root cause of the problem
Which process mapping technique is the most commonly used and universally recognized for process
assessment? - Answers System Flow Chart
Which process mapping technique may be most useful for illustrating different roles performed by
different people during performance of a process? - Answers Swim lane chart
Which process mapping technique utilizes narrative descriptions of tasks to annotate the current
process? - Answers Flow process chart
In the flow process chart, which shape represents an operation? - Answers Circle
A disadvantage of the process diagram for process assessment is that it does not... - Answers Lend
themselves to extensive annotation, so may be difficult to translate to EHR system requirements
What does a diamond shape represent in a systems flowchart? - Answers Decision
If a decision point in a systems flowchart has many branches, it may be helpful to describe the decision
points in a... - Answers Circle with multiple branches, or a decision table
, A decision symbol in a systems flowchart must have... - Answers Questions with at least two branches
In performing process assessment for a comprehensive EHR in a hospital, how many detailed process
maps may have to be developed? - Answers Around 13, or as many that cover all the comprehensive
steps
A tool to ensure that all data needs are accounted for during process assessment is... - Answers
Document analysis
An important purpose of comparing how different organizational units perform processes it to... -
Answers Help standardize processes
Which of the following is collected during baseline data collection? - Answers Volume of work, time to
complete steps, and number of errors or near-misses identified
Benchmarking that typically follows baseline data collection during a process assessment requires... -
Answers Data about how well the EHR is performing, comparing process performance against an
industry best practice or industry standard; need data collection on how well EHR is performing
Which group facilitation technique is used to assess processes and welcomes all ideas without regard to
their value and prohibits criticism? - Answers Brain storming
What is a group leader's role after a group has been formed? - Answers Not to direct the group to a
specific conclusion, but to facilitate the proceedings, keep the group on track, and encourage everyone
Which group facilitation technique helps overcome a lack of ideas by focusing on the least rather than
the most desirable outcome? - Answers Double reversal
Which aspect of process assessment gives a team the responsibility for seeing that redesigned processes
are implemented? - Answers Team empowerment
The process by which an organization actually gets to its future state or its vision for improved processes
is known as - Answers Change management
A facilitator should have which of the following competencies when managing a process improvement
activity for EHR - Answers Objectivity to evoke participation and creativity
Comparison to how a process performs after a change - Answers Baseline data collection
Comparison of similar organizations - Answers Benchmarking
Collecting and studying the same type of data about process performance to determine that
improvements have been achieved - Answers Benefits realization
Formal process of introducing change, getting it adopted and diffusion - Answers Change management
Ensures that all data needs are accounted for in the process assessment - Answers Document analysis
Which of the following is an unintended consequence of a poorly implemented EHR that could have
been avoided by healthcare process assessment? - Answers Rework of the implementation after go-live
An important purpose of process assessment is to... - Answers Find the right EHR for the organization
When is the best time to map current processes? - Answers During the EHR planning stage
What processes should be assessed in planning for an EHR? - Answers Only the processes that relate to
the impact of the EHR should be assessed. Examples are ADT, patient assessment, medications
reconciliation, care planning, medication administration, charge capture/coding, patient intake, results
review, order entry, patient instructions, etc.
Who should be on a process assessment team? - Answers People who will actually implement the
redesigned processes and use the EHR. Those who perform the process now and those who will be
impacted by it in the future
Once a draft map of a current process is completed, the next step should be... - Answers To validate that
it's complete and accurate
In addition to the map of how current processes are performed, it is essential to collect... - Answers All
forms and reports that are part of the process to be automated
baseline data
In order to solve problems rather than to merely address symptoms in a process assessment, what must
be looked for? - Answers Root cause of the problem
Which process mapping technique is the most commonly used and universally recognized for process
assessment? - Answers System Flow Chart
Which process mapping technique may be most useful for illustrating different roles performed by
different people during performance of a process? - Answers Swim lane chart
Which process mapping technique utilizes narrative descriptions of tasks to annotate the current
process? - Answers Flow process chart
In the flow process chart, which shape represents an operation? - Answers Circle
A disadvantage of the process diagram for process assessment is that it does not... - Answers Lend
themselves to extensive annotation, so may be difficult to translate to EHR system requirements
What does a diamond shape represent in a systems flowchart? - Answers Decision
If a decision point in a systems flowchart has many branches, it may be helpful to describe the decision
points in a... - Answers Circle with multiple branches, or a decision table
, A decision symbol in a systems flowchart must have... - Answers Questions with at least two branches
In performing process assessment for a comprehensive EHR in a hospital, how many detailed process
maps may have to be developed? - Answers Around 13, or as many that cover all the comprehensive
steps
A tool to ensure that all data needs are accounted for during process assessment is... - Answers
Document analysis
An important purpose of comparing how different organizational units perform processes it to... -
Answers Help standardize processes
Which of the following is collected during baseline data collection? - Answers Volume of work, time to
complete steps, and number of errors or near-misses identified
Benchmarking that typically follows baseline data collection during a process assessment requires... -
Answers Data about how well the EHR is performing, comparing process performance against an
industry best practice or industry standard; need data collection on how well EHR is performing
Which group facilitation technique is used to assess processes and welcomes all ideas without regard to
their value and prohibits criticism? - Answers Brain storming
What is a group leader's role after a group has been formed? - Answers Not to direct the group to a
specific conclusion, but to facilitate the proceedings, keep the group on track, and encourage everyone
Which group facilitation technique helps overcome a lack of ideas by focusing on the least rather than
the most desirable outcome? - Answers Double reversal
Which aspect of process assessment gives a team the responsibility for seeing that redesigned processes
are implemented? - Answers Team empowerment
The process by which an organization actually gets to its future state or its vision for improved processes
is known as - Answers Change management
A facilitator should have which of the following competencies when managing a process improvement
activity for EHR - Answers Objectivity to evoke participation and creativity
Comparison to how a process performs after a change - Answers Baseline data collection
Comparison of similar organizations - Answers Benchmarking
Collecting and studying the same type of data about process performance to determine that
improvements have been achieved - Answers Benefits realization
Formal process of introducing change, getting it adopted and diffusion - Answers Change management
Ensures that all data needs are accounted for in the process assessment - Answers Document analysis
