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Chapter 23 Exam Questions And Answers
Latest Updated 2025 |100% Verified.
A group of staff nurses is dissatisfied with the new ideas presented by the newly hired nurse
manager. The staff wants to keep their old procedures, and they resist the changes. Conflict
arises from:
a. Group decision-making options.
b. Perceptions of incompatibility.
c. Increases in group cohesiveness.
d. Debates, negotiations, and compromises. - Answer✔ANS: B
Conflict involves disagreement in values or beliefs within oneself or between people that
causes harm or has the potential to cause harm. Folger, Poole, and Stutman (2012) add that
conflict results from the interaction of interdependent people who perceive incompatibility and
the potential for interference.
REF: Page 432
1
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Two staff nurses are arguing about whose turn it is to work on the upcoming holiday. In trying
to resolve this conflict, the nurse manager understands that interpersonal conflict arises when:
a. Risk taking seems to be unavoidable.
b. People see events differently.
c. Personal and professional priorities do not match.
d. The ways in which people should act do not match the ways in which they do act. -
Answer✔ANS: B
By definition, conflict involves a difference in perception between two or more individuals.
REF: Page 433
The nurse manager is aware that conflict is occurring on her unit; however, she is focused on
preparing for a state health department visit, so she ignores the problem. A factor that can
increase stress and escalate conflict is:
a. The use of avoidance.
b. An enhanced nursing workforce.
c. Accepting that some conflict is normal.
d. Managing the effects of fatigue and error. - Answer✔ANS: A
2
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Avoidance as a conflict-management style prolongs conflict and has a tendency to escalate
conflict.
REF: Page 436
The nurse manager decides to use a mediator to help resolve the staff's conflict. A basic
strategy for truly addressing this conflict is to:
a. Identify the conflicting facts.
b. Be determined to resolve the conflict.
c. Schedule a meeting time for resolution.
d. Have a clear understanding of the differences between the parties in conflict. - Answer✔ANS:
D
It is important for each person in the conflict to clarify the conflict as "I see it" and how "it
makes me respond" before all the persons involved in the conflict can define the conflict,
develop a shared conceptualization, and resolve their differences.
REF: Page 435
3
Chapter 23 Exam Questions And Answers
Latest Updated 2025 |100% Verified.
A group of staff nurses is dissatisfied with the new ideas presented by the newly hired nurse
manager. The staff wants to keep their old procedures, and they resist the changes. Conflict
arises from:
a. Group decision-making options.
b. Perceptions of incompatibility.
c. Increases in group cohesiveness.
d. Debates, negotiations, and compromises. - Answer✔ANS: B
Conflict involves disagreement in values or beliefs within oneself or between people that
causes harm or has the potential to cause harm. Folger, Poole, and Stutman (2012) add that
conflict results from the interaction of interdependent people who perceive incompatibility and
the potential for interference.
REF: Page 432
1
, ©EVERLY 2025 ALL RIGHTS RESERVED
Two staff nurses are arguing about whose turn it is to work on the upcoming holiday. In trying
to resolve this conflict, the nurse manager understands that interpersonal conflict arises when:
a. Risk taking seems to be unavoidable.
b. People see events differently.
c. Personal and professional priorities do not match.
d. The ways in which people should act do not match the ways in which they do act. -
Answer✔ANS: B
By definition, conflict involves a difference in perception between two or more individuals.
REF: Page 433
The nurse manager is aware that conflict is occurring on her unit; however, she is focused on
preparing for a state health department visit, so she ignores the problem. A factor that can
increase stress and escalate conflict is:
a. The use of avoidance.
b. An enhanced nursing workforce.
c. Accepting that some conflict is normal.
d. Managing the effects of fatigue and error. - Answer✔ANS: A
2
, ©EVERLY 2025 ALL RIGHTS RESERVED
Avoidance as a conflict-management style prolongs conflict and has a tendency to escalate
conflict.
REF: Page 436
The nurse manager decides to use a mediator to help resolve the staff's conflict. A basic
strategy for truly addressing this conflict is to:
a. Identify the conflicting facts.
b. Be determined to resolve the conflict.
c. Schedule a meeting time for resolution.
d. Have a clear understanding of the differences between the parties in conflict. - Answer✔ANS:
D
It is important for each person in the conflict to clarify the conflict as "I see it" and how "it
makes me respond" before all the persons involved in the conflict can define the conflict,
develop a shared conceptualization, and resolve their differences.
REF: Page 435
3
