Module 12: Supporting Decisions and Processes
84. features allow team members to see and talk to each other regardless of their locations.
a. Audio conferencing
b. Video conferencing
c. Face-to-face meeting
d. Text
ANSWER: b
RATIONALE: Correct. Video-conferencing features enable team members to see and talk to each other
regardless of their locations. See 12-5: Collaboration Systems
POINTS: 1
DIFFICULTY: Easy
REFERENCES: Describe group support systems, including groupware and electronic meeting
systems.
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
LEARNING OBJECTIVES: MIS.10e.12.5
TOPICS: Collaboration systems
KEYWORDS: Understand
DATE CREATED: 10/22/2019 1:32 PM
DATE MODIFIED: 12/3/2019 3:53 PM
85. What system captures, stores, processes, and displays information, such as showing the location of all streetlights on a
map?
a. executive information
b. electronic meeting
c. group support
d. geographic information
ANSWER: d
RATIONALE: A geographic information system (GIS) captures, stores, processes, and displays
geographic information or information in a geographic context, such as showing the
location of all city streetlights on a map. See 12-5: Geographic Information Systems
POINTS: 1
DIFFICULTY: Easy
REFERENCES: Summarize the uses for a geographic information system.
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
LEARNING OBJECTIVES: MIS.10e.12.4
TOPICS: Geographic information systems
KEYWORDS: Apply
DATE CREATED: 10/22/2019 1:32 PM
DATE MODIFIED: 10/22/2019 1:32 PM
86. When designing an MSS, designers should keep the consistent.
a. data points
b. look and feel
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,Module 12: Supporting Decisions and Processes
c. results
d. objectives
ANSWER: b
RATIONALE: Correct. Important factors to consider while designing an MSS include keeping the “look
and feel” consistent—Designers should use standard layouts, formats, and colors in
windows, menus, and dialog boxes for consistency and ease of use. That way, a user who
has learned the database portion of the system, for example, should be able to switch to the
report-generating portion with little trouble because the interface is familiar. See 12-6:
Guidelines for Designing a Management Support System
POINTS: 1
DIFFICULTY: Easy
REFERENCES: Apply the eight guidelines for designing a management support system.
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
LEARNING OBJECTIVES: MIS.10e.12.6
TOPICS: Management support systems
System design
KEYWORDS: Apply
DATE CREATED: 12/3/2019 4:29 PM
DATE MODIFIED: 12/3/2019 4:37 PM
87. In a management support system, why is it is important to keep lines of communication open?
a. It ensures key decision makers do not lose interest.
b. It ensures key decision makers are involved in designing the MSS.
c. It ensures support staff feel included in the decision-making process.
d. It enables decision makers to identify objectives.
ANSWER: b
RATIONALE: Correct. Important factors to consider while designing an MSS include keeping lines of
communication open. This is important to ensure that key decision makers are involved in
designing the MSS. See 12-6: Guidelines for Designing a Management Support System
POINTS: 1
DIFFICULTY: Easy
REFERENCES: Apply the eight guidelines for designing a management support system.
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
LEARNING OBJECTIVES: MIS.10e.12.6
TOPICS: Management support systems
System design
KEYWORDS: Apply
DATE CREATED: 12/3/2019 4:34 PM
DATE MODIFIED: 12/3/2019 4:41 PM
88. When designing a management support system, using a(n) can help reduce frustration.
a. inflexible interface
b. progress bar
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,Module 12: Supporting Decisions and Processes
c. camera
d. closed line of communication
ANSWER: b
RATIONALE: Correct. MSS designers must monitor the system’s response time at regular intervals, as
executives rarely tolerate slow response times. In addition, when a system function takes
more than a few seconds, make sure a message is displayed stating that the system is
processing the request. Using a progress bar can help reduce frustration, too. See 12-6:
Guidelines for Designing a Management Support System
POINTS: 1
DIFFICULTY: Easy
REFERENCES: Apply the eight guidelines for designing a management support system.
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
LEARNING OBJECTIVES: MIS.10e.12.6
TOPICS: Management support systems
System design
KEYWORDS: Apply
DATE CREATED: 12/3/2019 4:37 PM
DATE MODIFIED: 12/3/2019 4:41 PM
89. In a management support system, executives rarely tolerate .
a. poor sales
b. slow response times
c. a user interface
d. standard layouts
ANSWER: b
RATIONALE: Correct. MSS designers must monitor the system’s response time at regular intervals, as
executives rarely tolerate slow response times. In addition, when a system function takes
more than a few seconds, make sure a message is displayed stating that the system is
processing the request. Using a progress bar can help reduce frustration, too. See 12-6:
Guidelines for Designing a Management Support System
POINTS: 1
DIFFICULTY: Easy
REFERENCES: Apply the eight guidelines for designing a management support system.
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
LEARNING OBJECTIVES: MIS.10e.12.6
TOPICS: Management support systems
System design
KEYWORDS: Apply
DATE CREATED: 12/3/2019 4:42 PM
DATE MODIFIED: 12/3/2019 4:43 PM
90. In a management support system, it's important to examine the that executives use.
a. technical jargon
b. audio-visual equipment
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, Module 12: Supporting Decisions and Processes
c. decision-making process
d. computer platform
ANSWER: c
RATIONALE: Correct. Important factors to consider while designing an MSS include examining
the decision-making process that executives use to find out what kinds of decisions
they are making— structured, semistructured, or unstructured—and what kind of
information they need to make these decisions. See 12-6: Guidelines for Designing
a Management Support System
POINTS: 1
DIFFICULTY: Easy
REFERENCES: Apply the eight guidelines for designing a management support system.
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
LEARNING OBJECTIVES: MIS.10e.12.6
TOPICS: Management support systems
System design
KEYWORDS: Apply
DATE CREATED: 12/3/2019 4:45 PM
DATE MODIFIED: 12/3/2019 4:48 PM
91. While designing a management support system, it's important to remember that executives do not care about .
a. sales figures
b. choice of platform
c. communication options
d. support from the top
ANSWER: b
RATIONALE: Correct. Important factors to consider while designing an MSS include keeping the
system's complexity hidden. Avoid using technical jargon when explaining the
system to executives because they might lose interest if they think the system is too
technical. Executives are not interested in the choice of platform or software, for
example. Their main concern is getting the information they need in the simplest
way. See 12-6: Guidelines for Designing a Management Support System
POINTS: 1
DIFFICULTY: Easy
REFERENCES: Apply the eight guidelines for designing a management support system.
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
LEARNING OBJECTIVES: MIS.10e.12.6
TOPICS: Management support systems
System design
KEYWORDS: Apply
DATE CREATED: 12/3/2019 4:48 PM
DATE MODIFIED: 12/3/2019 4:51 PM
92. While designing a management support system, it's important to remember that executives' main concern is .
Copyright Cengage Learning. Powered by Cognero. Page 43
84. features allow team members to see and talk to each other regardless of their locations.
a. Audio conferencing
b. Video conferencing
c. Face-to-face meeting
d. Text
ANSWER: b
RATIONALE: Correct. Video-conferencing features enable team members to see and talk to each other
regardless of their locations. See 12-5: Collaboration Systems
POINTS: 1
DIFFICULTY: Easy
REFERENCES: Describe group support systems, including groupware and electronic meeting
systems.
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
LEARNING OBJECTIVES: MIS.10e.12.5
TOPICS: Collaboration systems
KEYWORDS: Understand
DATE CREATED: 10/22/2019 1:32 PM
DATE MODIFIED: 12/3/2019 3:53 PM
85. What system captures, stores, processes, and displays information, such as showing the location of all streetlights on a
map?
a. executive information
b. electronic meeting
c. group support
d. geographic information
ANSWER: d
RATIONALE: A geographic information system (GIS) captures, stores, processes, and displays
geographic information or information in a geographic context, such as showing the
location of all city streetlights on a map. See 12-5: Geographic Information Systems
POINTS: 1
DIFFICULTY: Easy
REFERENCES: Summarize the uses for a geographic information system.
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
LEARNING OBJECTIVES: MIS.10e.12.4
TOPICS: Geographic information systems
KEYWORDS: Apply
DATE CREATED: 10/22/2019 1:32 PM
DATE MODIFIED: 10/22/2019 1:32 PM
86. When designing an MSS, designers should keep the consistent.
a. data points
b. look and feel
Copyright Cengage Learning. Powered by Cognero. Page 40
,Module 12: Supporting Decisions and Processes
c. results
d. objectives
ANSWER: b
RATIONALE: Correct. Important factors to consider while designing an MSS include keeping the “look
and feel” consistent—Designers should use standard layouts, formats, and colors in
windows, menus, and dialog boxes for consistency and ease of use. That way, a user who
has learned the database portion of the system, for example, should be able to switch to the
report-generating portion with little trouble because the interface is familiar. See 12-6:
Guidelines for Designing a Management Support System
POINTS: 1
DIFFICULTY: Easy
REFERENCES: Apply the eight guidelines for designing a management support system.
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
LEARNING OBJECTIVES: MIS.10e.12.6
TOPICS: Management support systems
System design
KEYWORDS: Apply
DATE CREATED: 12/3/2019 4:29 PM
DATE MODIFIED: 12/3/2019 4:37 PM
87. In a management support system, why is it is important to keep lines of communication open?
a. It ensures key decision makers do not lose interest.
b. It ensures key decision makers are involved in designing the MSS.
c. It ensures support staff feel included in the decision-making process.
d. It enables decision makers to identify objectives.
ANSWER: b
RATIONALE: Correct. Important factors to consider while designing an MSS include keeping lines of
communication open. This is important to ensure that key decision makers are involved in
designing the MSS. See 12-6: Guidelines for Designing a Management Support System
POINTS: 1
DIFFICULTY: Easy
REFERENCES: Apply the eight guidelines for designing a management support system.
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
LEARNING OBJECTIVES: MIS.10e.12.6
TOPICS: Management support systems
System design
KEYWORDS: Apply
DATE CREATED: 12/3/2019 4:34 PM
DATE MODIFIED: 12/3/2019 4:41 PM
88. When designing a management support system, using a(n) can help reduce frustration.
a. inflexible interface
b. progress bar
Copyright Cengage Learning. Powered by Cognero. Page 41
,Module 12: Supporting Decisions and Processes
c. camera
d. closed line of communication
ANSWER: b
RATIONALE: Correct. MSS designers must monitor the system’s response time at regular intervals, as
executives rarely tolerate slow response times. In addition, when a system function takes
more than a few seconds, make sure a message is displayed stating that the system is
processing the request. Using a progress bar can help reduce frustration, too. See 12-6:
Guidelines for Designing a Management Support System
POINTS: 1
DIFFICULTY: Easy
REFERENCES: Apply the eight guidelines for designing a management support system.
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
LEARNING OBJECTIVES: MIS.10e.12.6
TOPICS: Management support systems
System design
KEYWORDS: Apply
DATE CREATED: 12/3/2019 4:37 PM
DATE MODIFIED: 12/3/2019 4:41 PM
89. In a management support system, executives rarely tolerate .
a. poor sales
b. slow response times
c. a user interface
d. standard layouts
ANSWER: b
RATIONALE: Correct. MSS designers must monitor the system’s response time at regular intervals, as
executives rarely tolerate slow response times. In addition, when a system function takes
more than a few seconds, make sure a message is displayed stating that the system is
processing the request. Using a progress bar can help reduce frustration, too. See 12-6:
Guidelines for Designing a Management Support System
POINTS: 1
DIFFICULTY: Easy
REFERENCES: Apply the eight guidelines for designing a management support system.
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
LEARNING OBJECTIVES: MIS.10e.12.6
TOPICS: Management support systems
System design
KEYWORDS: Apply
DATE CREATED: 12/3/2019 4:42 PM
DATE MODIFIED: 12/3/2019 4:43 PM
90. In a management support system, it's important to examine the that executives use.
a. technical jargon
b. audio-visual equipment
Copyright Cengage Learning. Powered by Cognero. Page 42
, Module 12: Supporting Decisions and Processes
c. decision-making process
d. computer platform
ANSWER: c
RATIONALE: Correct. Important factors to consider while designing an MSS include examining
the decision-making process that executives use to find out what kinds of decisions
they are making— structured, semistructured, or unstructured—and what kind of
information they need to make these decisions. See 12-6: Guidelines for Designing
a Management Support System
POINTS: 1
DIFFICULTY: Easy
REFERENCES: Apply the eight guidelines for designing a management support system.
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
LEARNING OBJECTIVES: MIS.10e.12.6
TOPICS: Management support systems
System design
KEYWORDS: Apply
DATE CREATED: 12/3/2019 4:45 PM
DATE MODIFIED: 12/3/2019 4:48 PM
91. While designing a management support system, it's important to remember that executives do not care about .
a. sales figures
b. choice of platform
c. communication options
d. support from the top
ANSWER: b
RATIONALE: Correct. Important factors to consider while designing an MSS include keeping the
system's complexity hidden. Avoid using technical jargon when explaining the
system to executives because they might lose interest if they think the system is too
technical. Executives are not interested in the choice of platform or software, for
example. Their main concern is getting the information they need in the simplest
way. See 12-6: Guidelines for Designing a Management Support System
POINTS: 1
DIFFICULTY: Easy
REFERENCES: Apply the eight guidelines for designing a management support system.
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
LEARNING OBJECTIVES: MIS.10e.12.6
TOPICS: Management support systems
System design
KEYWORDS: Apply
DATE CREATED: 12/3/2019 4:48 PM
DATE MODIFIED: 12/3/2019 4:51 PM
92. While designing a management support system, it's important to remember that executives' main concern is .
Copyright Cengage Learning. Powered by Cognero. Page 43
