Services Exam Questions With 100%
Solved Answers
Jo owns a furniture shop, and she's just started using the internet to boost sales.
She has some ideas on what to do to sell products on her website. Help Jo decide on
the one idea and cross off the rest. CORRECT ANSWERS Cross out:
1. Publish her inventory on a third party site
2. A forum to get feedback on her services
Jo wants to create a fully functional online store.
Can you check which of the following features are available in most fully functional
online stores?
1. Order management via a backend system
2. Customer reviews pane
3. Products browser
4. Over-the-phone payments via a web-based calling system CORRECT ANSWERS 1.
True
2. True
3. True
4. False
What would be beneficial to include on a product description page? CORRECT
ANSWERS Reviews of the product
Which of the following is an advantage of e-commerce? CORRECT ANSWERS Low
operational costs
To an owner or administrator, what is a functional benefit of having an online store?
CORRECT ANSWERS It provides a backend system with order management
What is the name of the process that describes what happens when a customer is taken
to a separate site to complete a transaction before being sent back to the original site
again? CORRECT ANSWERS Third-party payment processing
Jo wants to use analytics data and visitor surveys to make some improvements to her
e-commerce website, but she only has limited time and budget.
What actions could Jo take for each of these findings?