PN 2002 Actual Final Exam Questions With
Reviewed 100% Correct Detailed Answers
Guaranteed Pass!!
1. What is BPSD? - ANSWER Behavioral and psychological symptoms of
dementia
2. Personal space - ANSWER - the invisible and changing boundary around
an individual that provides sense of comfort and protection.
3. 4 steps on giving constructive feedback - ANSWER · Prepare: do not go
into a situation without careful forethought and planning. Practice what you
want to say and how to say it
· Identify the positive: find something the person did to complement them on
· Present the constructive feedback: once you get their attention, pause a little bit,
and let the feelings solidify and then direct them into the constructive feedback
part
· Consolidate: after giving the feedback, make sure to not leave them feeling
deflated. The conclusion is that there was a good base to start with
4. Receiving constructive feedback - ANSWER · Focus on the content, not the
person: assume the person giving the feedback has good intent and is
concerned about the work or resident. It is NOT a personal issue
,· Listen calmly and attentively: get the complete picture so you can understand the
context, tune in fully as listening will help keep a positive tone, and try to keep any
immediate negative response/reactions you may have in check
· Clarify the feedback: ask questions to gather the information you need and to be
certain you fully understand
· Acknowledge the other person's concern: show you value the other person's
point of view, point to common goals and objectives, and express your willingness
to engage in mutual problem solving
· Avoid defending or over explaining correct any inaccuracies you hear, but try to
avoid arguments, if necessary, take time out before responding in order to sort
out what you want to say
· Welcome suggestions: thank the person for giving feedback and find the most
important thing you can do differently to better your skills or resident care
· Evaluate the feedback: decide what changes you can make and implement them,
let the person know that you have implemented the changes stemmed from the
feedback and that it has made a difference.
5. Nurse-patient relationship - ANSWER orientation, identification,
exploitation, resolution, and termination.
6. What can you say to a client who is emotional/crying or anxious? List examples
- ANSWER - Use active listening to show acceptance
- Being honest, answering all questions
- Encouraging self-affirmation "I will" "I can"
- Therapeutic touch
- Guided imagery
- Speak clear
,- Be calm and unhurried
- Set reasonable limits and provide structure
- allow time
- be present and with the patient
7. Review communication theory - ANSWER Communication theory explains
the production of information, how its transmitted, the methods used to
convey it and how the meaning is created and shared
- it is impossible not to communicate
- every communication has a content and a relationship aspect
- we learn about ourselves and others through communication
- faulty communication results in flawed feeling and acting
- feedback is necessary to know that our perceptions about meanings are valid
- silence is a form of communication
- the communication system is interrelated
- people communicate through both verbal and non-verbal behaviours: both are
equally necessary to interpret a message appropriately
8. Criticism - ANSWER : is the act of expressing disapproval and noting
problems or faults of a person
9. Receiver - ANSWER : the person who receives and decodes the message
, 10. Channel: - ANSWER the channel which information is being sent by
visual, auditory and tactile senses. Such as facial expressions and spoken
words
11. Feedback: - ANSWER : is the message returned by the receiver. Mostly
the nurse's responsibility by indicating whether the sender's message was
understood
- feedback helps us see our behaviour from another perspective
- shows how someone else reacts to our communication
- prevents and reduces conflicts because it can reduce build-up of anger and
frustration
- feedback is challenging because of the fear of injuring another person's feelings
or the relationship we have with them
- feedback is about how a person's behaviour affected us, not advice about how
the person should change
12. How to give feedback - ANSWER - examine your motives
- gain permission
- be specific
- convey the perspective
- be genuine
- check how the feedback was received
13. Attend: consider the timing - ANSWER consider the timing
Reviewed 100% Correct Detailed Answers
Guaranteed Pass!!
1. What is BPSD? - ANSWER Behavioral and psychological symptoms of
dementia
2. Personal space - ANSWER - the invisible and changing boundary around
an individual that provides sense of comfort and protection.
3. 4 steps on giving constructive feedback - ANSWER · Prepare: do not go
into a situation without careful forethought and planning. Practice what you
want to say and how to say it
· Identify the positive: find something the person did to complement them on
· Present the constructive feedback: once you get their attention, pause a little bit,
and let the feelings solidify and then direct them into the constructive feedback
part
· Consolidate: after giving the feedback, make sure to not leave them feeling
deflated. The conclusion is that there was a good base to start with
4. Receiving constructive feedback - ANSWER · Focus on the content, not the
person: assume the person giving the feedback has good intent and is
concerned about the work or resident. It is NOT a personal issue
,· Listen calmly and attentively: get the complete picture so you can understand the
context, tune in fully as listening will help keep a positive tone, and try to keep any
immediate negative response/reactions you may have in check
· Clarify the feedback: ask questions to gather the information you need and to be
certain you fully understand
· Acknowledge the other person's concern: show you value the other person's
point of view, point to common goals and objectives, and express your willingness
to engage in mutual problem solving
· Avoid defending or over explaining correct any inaccuracies you hear, but try to
avoid arguments, if necessary, take time out before responding in order to sort
out what you want to say
· Welcome suggestions: thank the person for giving feedback and find the most
important thing you can do differently to better your skills or resident care
· Evaluate the feedback: decide what changes you can make and implement them,
let the person know that you have implemented the changes stemmed from the
feedback and that it has made a difference.
5. Nurse-patient relationship - ANSWER orientation, identification,
exploitation, resolution, and termination.
6. What can you say to a client who is emotional/crying or anxious? List examples
- ANSWER - Use active listening to show acceptance
- Being honest, answering all questions
- Encouraging self-affirmation "I will" "I can"
- Therapeutic touch
- Guided imagery
- Speak clear
,- Be calm and unhurried
- Set reasonable limits and provide structure
- allow time
- be present and with the patient
7. Review communication theory - ANSWER Communication theory explains
the production of information, how its transmitted, the methods used to
convey it and how the meaning is created and shared
- it is impossible not to communicate
- every communication has a content and a relationship aspect
- we learn about ourselves and others through communication
- faulty communication results in flawed feeling and acting
- feedback is necessary to know that our perceptions about meanings are valid
- silence is a form of communication
- the communication system is interrelated
- people communicate through both verbal and non-verbal behaviours: both are
equally necessary to interpret a message appropriately
8. Criticism - ANSWER : is the act of expressing disapproval and noting
problems or faults of a person
9. Receiver - ANSWER : the person who receives and decodes the message
, 10. Channel: - ANSWER the channel which information is being sent by
visual, auditory and tactile senses. Such as facial expressions and spoken
words
11. Feedback: - ANSWER : is the message returned by the receiver. Mostly
the nurse's responsibility by indicating whether the sender's message was
understood
- feedback helps us see our behaviour from another perspective
- shows how someone else reacts to our communication
- prevents and reduces conflicts because it can reduce build-up of anger and
frustration
- feedback is challenging because of the fear of injuring another person's feelings
or the relationship we have with them
- feedback is about how a person's behaviour affected us, not advice about how
the person should change
12. How to give feedback - ANSWER - examine your motives
- gain permission
- be specific
- convey the perspective
- be genuine
- check how the feedback was received
13. Attend: consider the timing - ANSWER consider the timing
