SERVICENOW CERTIFIED SYSTEM ADMINISTRA u u u
TOR EXAM 2024/2025u u
Base table for storing SLA records (NOT SLA definitions) is?
u u u u u u u u u
Options are : u u
task_sla u
contract_sla
sla
sla_definition - Precise Answer ✔✔task_slau u u u
What are possible import sources? (Select all that Apply)
u u u u u u u u
Options are : u u
HTTP
CSV
EXCEL
JDBC
NETWORK
SFTP - Precise Answer ✔✔HTTP, CSV, EXCEL, JDBC, SFTP
u u u u u u u u
All workflows absolutely must have a beginning and an end.
u u u u u u u u u
Options are : u u
True / False - Precise Answer ✔✔True
u u u u u u
,What does the banner frame contain?
u u u u u
Options are : u u
Logo and global navigation control
u u u u
Task [task] and configuration item
u u u u
Self-service items u
It is one set of table fields -
u u u u u u u
Precise Answer ✔✔Logo and global navigation control
u u u u u u u
Which application menu is used in capturing and moving changes from one
u u u u u u u u u u u
instance to other?
u u u
Options are : u u
Update Set u
Import Set u
Change
None - Precise Answer ✔✔Update Set
u u u u u
Where can you find the response time indicator?
u u u u u u u
Options are : u u
Any form that has the know icon: Ess self-
u u u u u u u u
service; itil users can get it through self-
u u u u u u u
service and service desk; admins and knowledge managers have additional
u u u u u u u u u u
ability with other modules u u u
In the right hand corner of forms and lists
u u u u u u u u
,It's the filter views (i.e., when you run a report); the more you add the longe
u u u u u u u u u u u u u u u
r it gets
u u
What is being secured (row or table) and the rights to it -
u u u u u u u u u u u u
Precise Answer ✔✔In the right hand corner of forms and lists
u u u u u u u u u u u
Which of the following are captured in update set: (Select all that Apply)
u u u u u u u u u u u u
Options are : u u
Group Creation u
Incident Creation u
Field Creation u
Table Creation - Precise Answer ✔✔Field Creation, Table Creation
u u u u u u u u
How do you deactivate an application?
u u u u u
Options are : u u
System diagnostics > upgrade history u u u u
System applications > applications > Open the app record and uncheck the
u u u u u u u u u u u u
active check box u u
The existing record will be updated with the new information
u u u u u u u u u
Click on the pencil icon next to the Application name in the Application Na
u u u u u u u u u u u u u
vigator and Uncheck Active - u u u u
Precise Answer ✔✔Click on the pencil icon next to the Application name i
u u u u u u u u u u u u u
n the Application Navigator and Uncheck Active
u u u u u u
Basic Knowledge publishing workflow stages are?
u u u u u
, Options are : u u
Start > Process > End
u u u u
Created > Reviewed >Deployedu u u
Draft > Review > Published > Retire
u u u u u u
None - Precise Answer ✔✔Draft > Review > Published > Retire
u u u u u u u u u u
What tables can't be deleted?
u u u u
Options are : u u
Semaphores control the number of user transactions that can be run in paral
u u u u u u u u u u u u
lel. It makes sure there aren't too many things running at once
u u u u u u u u u u u
Approvals, conditions, notifications, tasks, timers, utilities
u u u u u
To automate a sequence of activities
u u u u u
Base tables, e.g., task, cmdb_ci -
u u u u u
Precise Answer ✔✔Base tables, e.g., task, cmdb_ci
u u u u u u u
Select Correct statements: (Select all that Apply)
u u u u u u
Options are : u u
Metric is used to measure and evaluate the effectiveness of ITSM process
u u u u u u u u u u u
Metric can gather data as the data is updated
u u u u u u u u
Metric measures data over time to show past history
u u u u u u u u
Metric definition provides a declarative way of defining metrics and once d
u u u u u u u u u u u
efined, the data for the metric is gathered and occurrences of the metric are
u u u u u u u u u u u u u u
calculated and stored - u u u
Precise Answer ✔✔Metric is used to measure and evaluate the effectivene
u u u u u u u u u u u
TOR EXAM 2024/2025u u
Base table for storing SLA records (NOT SLA definitions) is?
u u u u u u u u u
Options are : u u
task_sla u
contract_sla
sla
sla_definition - Precise Answer ✔✔task_slau u u u
What are possible import sources? (Select all that Apply)
u u u u u u u u
Options are : u u
HTTP
CSV
EXCEL
JDBC
NETWORK
SFTP - Precise Answer ✔✔HTTP, CSV, EXCEL, JDBC, SFTP
u u u u u u u u
All workflows absolutely must have a beginning and an end.
u u u u u u u u u
Options are : u u
True / False - Precise Answer ✔✔True
u u u u u u
,What does the banner frame contain?
u u u u u
Options are : u u
Logo and global navigation control
u u u u
Task [task] and configuration item
u u u u
Self-service items u
It is one set of table fields -
u u u u u u u
Precise Answer ✔✔Logo and global navigation control
u u u u u u u
Which application menu is used in capturing and moving changes from one
u u u u u u u u u u u
instance to other?
u u u
Options are : u u
Update Set u
Import Set u
Change
None - Precise Answer ✔✔Update Set
u u u u u
Where can you find the response time indicator?
u u u u u u u
Options are : u u
Any form that has the know icon: Ess self-
u u u u u u u u
service; itil users can get it through self-
u u u u u u u
service and service desk; admins and knowledge managers have additional
u u u u u u u u u u
ability with other modules u u u
In the right hand corner of forms and lists
u u u u u u u u
,It's the filter views (i.e., when you run a report); the more you add the longe
u u u u u u u u u u u u u u u
r it gets
u u
What is being secured (row or table) and the rights to it -
u u u u u u u u u u u u
Precise Answer ✔✔In the right hand corner of forms and lists
u u u u u u u u u u u
Which of the following are captured in update set: (Select all that Apply)
u u u u u u u u u u u u
Options are : u u
Group Creation u
Incident Creation u
Field Creation u
Table Creation - Precise Answer ✔✔Field Creation, Table Creation
u u u u u u u u
How do you deactivate an application?
u u u u u
Options are : u u
System diagnostics > upgrade history u u u u
System applications > applications > Open the app record and uncheck the
u u u u u u u u u u u u
active check box u u
The existing record will be updated with the new information
u u u u u u u u u
Click on the pencil icon next to the Application name in the Application Na
u u u u u u u u u u u u u
vigator and Uncheck Active - u u u u
Precise Answer ✔✔Click on the pencil icon next to the Application name i
u u u u u u u u u u u u u
n the Application Navigator and Uncheck Active
u u u u u u
Basic Knowledge publishing workflow stages are?
u u u u u
, Options are : u u
Start > Process > End
u u u u
Created > Reviewed >Deployedu u u
Draft > Review > Published > Retire
u u u u u u
None - Precise Answer ✔✔Draft > Review > Published > Retire
u u u u u u u u u u
What tables can't be deleted?
u u u u
Options are : u u
Semaphores control the number of user transactions that can be run in paral
u u u u u u u u u u u u
lel. It makes sure there aren't too many things running at once
u u u u u u u u u u u
Approvals, conditions, notifications, tasks, timers, utilities
u u u u u
To automate a sequence of activities
u u u u u
Base tables, e.g., task, cmdb_ci -
u u u u u
Precise Answer ✔✔Base tables, e.g., task, cmdb_ci
u u u u u u u
Select Correct statements: (Select all that Apply)
u u u u u u
Options are : u u
Metric is used to measure and evaluate the effectiveness of ITSM process
u u u u u u u u u u u
Metric can gather data as the data is updated
u u u u u u u u
Metric measures data over time to show past history
u u u u u u u u
Metric definition provides a declarative way of defining metrics and once d
u u u u u u u u u u u
efined, the data for the metric is gathered and occurrences of the metric are
u u u u u u u u u u u u u u
calculated and stored - u u u
Precise Answer ✔✔Metric is used to measure and evaluate the effectivene
u u u u u u u u u u u
