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Fundamentals for Success in Business - D072 Questions
and Correct Answers/ Latest Update / Already Graded
Marketing
Ans: This department serves as the "face" of the company and carries out the
following functions: Customer and market research, Target market identification,
Branding, and Advertising
ability
Ans: Possession of the means or skill to do something
Active listening
Ans: Giving the sender full, undisturbed attention with the intention of fully
receiving his or her message
assertive communicator
Ans: Productive communication style used by those who express their ideas
while listening attentively to others
Attraction-selection-attrition (A-S-A)
Ans: A theory holding that (1) individuals are attracted to organizations whose
members are similar to themselves in terms of personality, values, interests, and
other attributes; (2) organizations are more likely to select those who possess
knowledge, skills, and abilities similar to the ones their existing members possess;
and (3) over time, those who do not fit in well are more likely to leave
Attrition
Ans: The unpredictable and uncontrollable but normal reduction of work force
due to resignations, retirement, sickness, or death
© 2025/ 2026 | ® All rights reserved
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Autocratic style
Ans: Leadership style that keeps close control over subordinates and does not
seek much input from others
barrier to effective communication
Ans: Factor that prevents the receiver from receiving and understanding the
message accurately
Behavioral Event Interviews
Ans: Guided interview questions where individuals describe their thoughts and
feelings during specific situations and a coach helps establish a development plan
channel
Ans: Means of passing information from sender to recipient, such as via face-to-
face meeting or telephone call
barrier to effective communication
Ans: Factor that prevents the receiver from receiving and understanding the
message accurately
Behavioral Event Interviews
Ans: Guided interview questions where individuals describe their thoughts and
feelings during specific situations and a coach helps establish a development plan
channel
Ans: Means of passing information from sender to recipient, such as via face-to-
face meeting or telephone call
© 2025/ 2026 | ® All rights reserved
, 3 | Page
code of ethics
Ans: Guide that publicly sets out an organization's key values and ethical
obligations
Coercive power
Ans: Ability to take something away or punish someone for noncompliance
Communication
Ans: Sharing understanding and meaning via oral, nonverbal, and written forms
communication style
Ans: Dominant way in which an individual interacts and exchanges information
with others
Consideration
Ans: The relationship oriented behaviors of a leader
corporate culture
Ans: The attitudes, values, and standards of behavior that distinguishes one
organization from another
corporate social responsibility (CSR)
Ans: Philosophy in which a company voluntarily engages in actions that benefit
society, be it economically, socially, politically, or environmentally
cultural alignment
© 2025/ 2026 | ® All rights reserved
, 4 | Page
Ans: Linking of organizational goals with the employees' personal goals
cultural diversity
Ans: The existence of a variety of cultural or ethnic groups within a workplace
Design thinking
Ans: A method of problem-solving strategy wherein the data collected are
expressed visually in order to create new strategies, ways, and methods to solve
problems, create opportunities or strengthen weaknesses
Effective communication
Ans: When information transmitted is interpreted by the receiver in the way it
was intended by the sender
emotional intelligence
Ans: The capacity to be aware of, control, and express one's emotions, and to
handle interpersonal relationships judiciously and empathetically
Emotional quotient
Ans: The level of a person's emotional intelligence, often as represented by a
score in a standardized test
empathy
Ans: Being attuned and sensitive to the emotional states of others
employee member-centered behaviors
Ans: Behaviors that focus on supporting employees
© 2025/ 2026 | ® All rights reserved
Fundamentals for Success in Business - D072 Questions
and Correct Answers/ Latest Update / Already Graded
Marketing
Ans: This department serves as the "face" of the company and carries out the
following functions: Customer and market research, Target market identification,
Branding, and Advertising
ability
Ans: Possession of the means or skill to do something
Active listening
Ans: Giving the sender full, undisturbed attention with the intention of fully
receiving his or her message
assertive communicator
Ans: Productive communication style used by those who express their ideas
while listening attentively to others
Attraction-selection-attrition (A-S-A)
Ans: A theory holding that (1) individuals are attracted to organizations whose
members are similar to themselves in terms of personality, values, interests, and
other attributes; (2) organizations are more likely to select those who possess
knowledge, skills, and abilities similar to the ones their existing members possess;
and (3) over time, those who do not fit in well are more likely to leave
Attrition
Ans: The unpredictable and uncontrollable but normal reduction of work force
due to resignations, retirement, sickness, or death
© 2025/ 2026 | ® All rights reserved
, 2 | Page
Autocratic style
Ans: Leadership style that keeps close control over subordinates and does not
seek much input from others
barrier to effective communication
Ans: Factor that prevents the receiver from receiving and understanding the
message accurately
Behavioral Event Interviews
Ans: Guided interview questions where individuals describe their thoughts and
feelings during specific situations and a coach helps establish a development plan
channel
Ans: Means of passing information from sender to recipient, such as via face-to-
face meeting or telephone call
barrier to effective communication
Ans: Factor that prevents the receiver from receiving and understanding the
message accurately
Behavioral Event Interviews
Ans: Guided interview questions where individuals describe their thoughts and
feelings during specific situations and a coach helps establish a development plan
channel
Ans: Means of passing information from sender to recipient, such as via face-to-
face meeting or telephone call
© 2025/ 2026 | ® All rights reserved
, 3 | Page
code of ethics
Ans: Guide that publicly sets out an organization's key values and ethical
obligations
Coercive power
Ans: Ability to take something away or punish someone for noncompliance
Communication
Ans: Sharing understanding and meaning via oral, nonverbal, and written forms
communication style
Ans: Dominant way in which an individual interacts and exchanges information
with others
Consideration
Ans: The relationship oriented behaviors of a leader
corporate culture
Ans: The attitudes, values, and standards of behavior that distinguishes one
organization from another
corporate social responsibility (CSR)
Ans: Philosophy in which a company voluntarily engages in actions that benefit
society, be it economically, socially, politically, or environmentally
cultural alignment
© 2025/ 2026 | ® All rights reserved
, 4 | Page
Ans: Linking of organizational goals with the employees' personal goals
cultural diversity
Ans: The existence of a variety of cultural or ethnic groups within a workplace
Design thinking
Ans: A method of problem-solving strategy wherein the data collected are
expressed visually in order to create new strategies, ways, and methods to solve
problems, create opportunities or strengthen weaknesses
Effective communication
Ans: When information transmitted is interpreted by the receiver in the way it
was intended by the sender
emotional intelligence
Ans: The capacity to be aware of, control, and express one's emotions, and to
handle interpersonal relationships judiciously and empathetically
Emotional quotient
Ans: The level of a person's emotional intelligence, often as represented by a
score in a standardized test
empathy
Ans: Being attuned and sensitive to the emotional states of others
employee member-centered behaviors
Ans: Behaviors that focus on supporting employees
© 2025/ 2026 | ® All rights reserved
