TCO exam 2025 Questions and
Answers 100% Pass
Frederick Taylor - ✔✔-RATIONAL DIVISION OF LABOUR (manual versus mental)
-Manager's job is to make a 'scientific' study
Abraham Maslow - ✔✔Humans are motivated by a hierarchy of needs, which is split
into five main tiers.
5 tears of Maslow's hierarchy - ✔✔Physiological needs: food, sleep, etc
Safety needs: we prefer routine and predictability
Love Affection & Belonging needs: need to find one's place within a group, make
friends
Esteem needs: a high evaluation of oneself in terms of self-esteem, self-respect, as well
as the esteem of others.
Self Actualization needs: self-fulfillment, to find purpose
Douglas McGregor - ✔✔Managers' assumptions that matter (unintended consequences)
- for example of managers assume employees are inherently lazy or not.
Theory X versus Theory Y managers
COPYRIGHT © 2025 BY GRACE AMELIA, ALL RIGHTS RESERVED 1
, Theory X - ✔✔'Management is responsible for organizing the elements of productive
enterprise in the interest of economic ends.'
'With respect to people, this is a process of directing their efforts, motivating them,
controlling their actions, modifying their behaviour to fit the needs of the organization.'
'Without this active intervention by management, people would be passive to
organizational needs. They must be persuaded, rewarded, punished and controlled.'
Theory Y - ✔✔'People are not by nature passive or resistant to organizational needs.'
'The motivation, the potential of development, the capacity for assuming responsibility,
the readiness to direct behaviour towards organizational goals are all present in people.'
'The essential task of managers is to arrange organizational conditions and methods of
operation so that people can achieve their own goals best by directing their effort
toward organizational objectives.'
McLelland & Burnham - ✔✔This study focused directly on manager's motivation
Possible sets of motives
Need for achievement → a measure of business success + related to good management
Need for power
Need to be liked
Hertzberg - ✔✔What satisfies is different from what causes dissatisfactions
The primary implication of his work was that the focus of motivational effort should be
on work itself and the way it could be 'enriched' to bring about the more effective
utilization of personnel
Hertzberg's Two different needs of human beings involved in motivating - ✔✔Human's
animal nature
COPYRIGHT © 2025 BY GRACE AMELIA, ALL RIGHTS RESERVED 2
Answers 100% Pass
Frederick Taylor - ✔✔-RATIONAL DIVISION OF LABOUR (manual versus mental)
-Manager's job is to make a 'scientific' study
Abraham Maslow - ✔✔Humans are motivated by a hierarchy of needs, which is split
into five main tiers.
5 tears of Maslow's hierarchy - ✔✔Physiological needs: food, sleep, etc
Safety needs: we prefer routine and predictability
Love Affection & Belonging needs: need to find one's place within a group, make
friends
Esteem needs: a high evaluation of oneself in terms of self-esteem, self-respect, as well
as the esteem of others.
Self Actualization needs: self-fulfillment, to find purpose
Douglas McGregor - ✔✔Managers' assumptions that matter (unintended consequences)
- for example of managers assume employees are inherently lazy or not.
Theory X versus Theory Y managers
COPYRIGHT © 2025 BY GRACE AMELIA, ALL RIGHTS RESERVED 1
, Theory X - ✔✔'Management is responsible for organizing the elements of productive
enterprise in the interest of economic ends.'
'With respect to people, this is a process of directing their efforts, motivating them,
controlling their actions, modifying their behaviour to fit the needs of the organization.'
'Without this active intervention by management, people would be passive to
organizational needs. They must be persuaded, rewarded, punished and controlled.'
Theory Y - ✔✔'People are not by nature passive or resistant to organizational needs.'
'The motivation, the potential of development, the capacity for assuming responsibility,
the readiness to direct behaviour towards organizational goals are all present in people.'
'The essential task of managers is to arrange organizational conditions and methods of
operation so that people can achieve their own goals best by directing their effort
toward organizational objectives.'
McLelland & Burnham - ✔✔This study focused directly on manager's motivation
Possible sets of motives
Need for achievement → a measure of business success + related to good management
Need for power
Need to be liked
Hertzberg - ✔✔What satisfies is different from what causes dissatisfactions
The primary implication of his work was that the focus of motivational effort should be
on work itself and the way it could be 'enriched' to bring about the more effective
utilization of personnel
Hertzberg's Two different needs of human beings involved in motivating - ✔✔Human's
animal nature
COPYRIGHT © 2025 BY GRACE AMELIA, ALL RIGHTS RESERVED 2
