,Exam
Namek
MULTIPLEk CHOICE.k Choosek thek onek alternativek thatk bestk completesk thek statementk ork answersk thek question.
1) Humank resourcesk managementk refersk to: 1)kkkk
A) allk managerialk activities.
B) conceptsk andk techniquesk usedk ink leadingk peoplek atk work.
C) conceptsk andk techniquesk fork organizingk workk activities.
D) managementk techniquesk fork controllingk peoplek atk work.
E) thek managementk ofk peoplek ink organizations.
2) Thek knowledge,k education,k training,k skills,k andk expertisek ofk ak firmʹsk workersk isk knownk as 2)kkkk
:
A) physicalk capital.
B) managementʹsk philosophy.
C) productionk capital.
D) humank capital.
E) culturalk diversity.
3) Humank resourcesk practicesk thatk supportk strategyk include: 3)kkkk
A) performancek management.
B) rewardsk practices.
C) staffingk practices.
D) policiesk andk procedures.
E) productionk scheduling.
4) Ak companyk utilizesk ak systemk tok measurek thek impactk ofk Humank Resourcesk whichk balanceskmeas 4)kkkk
uresk relatingk tok financialk results,k customers,k internalk businessk processesk andk humank capitalkma
nagement.kThisksystemkiskknowskaskthe:
A) HRIS.
B) Humank Capitalk Index.
C) balancedk strategy.
D) balancedk scorecard.
E) nonek ofk thek above.
5) Youk havek beenk taskedk withk buildingk employeek engagementk atk thek firmk youk workk for.k Strateg 5)kkkk
ickhumankresourceskinitiativeskyoukwouldkconsiderkimplementingkinclude:
A) employeek recognitionk programs.
B) employeek recognitionk programsk andk managementk developmentk programs.
C) jobk designk indicators.
D) diversityk programs.
E) employeek relationsk activity.
6) HRk departmentk staffk membersk arek traditionallyk involvedk ink keyk operationalk responsibilities.k Whic 6)kkkk
hkofkthekfollowingkiskankoperationalkresponsibility?
A) settingk goalsk andk objectives
B) interpretingk humank rightk laws
C) collectingk metrics
D) analyzingk metrics
E) interpretingk healthk andk safetyk legislation
1
, 7) Beingkcompletelykfamiliarkwithkemploymentklegislation,kHRkpolicieskandkprocedures,kcollectivek 7)kkkk
agreements,kandkthekoutcomekofkrecentkarbitrationkhearingskandkcourtkdecisionskiskmostkcloselyk
relatedkwithkwhichkofkthekfollowingkHRkactivities?
A) servingk ask ak consultant
B) formulatingk policiesk andk procedures
C) offeringk advice
D) providingk services
E) servingk ask ak changek agent
8) Thek practicek ofk contractingk withk outsidek vendorsk tok handlek specifiedk functionsk onk ak permane 8)kkkk
ntkbasiskiskknownkas
A) contractk administration.
B) payrollk andk benefitsk administration.
C) hiringk temporaryk employees.
D) outsourcing.
E) labour-managementkrelations.
9) Thek companyʹsk plank fork howk itk willk balancek itsk internalk strengthsk andk weaknessesk withk extern 9)kkkk
alkopportunitieskandkthreatskinkorderk tokmaintainkcompetitivekadvantagekisk knownkas
A) environmentalk scanning.
B) HRk strategy.
C) policiesk andk procedures.
D) strategy.
E) nonek ofk thek above.
10) Ritak isk thek HRk Directork ofk ak manufacturingk company.k Shek recentlyk undertookk researchk tok identify 10)kkkk
kcompetitork compensationk andk incentivek plans,k informationk aboutk pendingk legislativek changesk an
dkavailabilityk ofk talentk ink thek labourk marketk fork thek upcomingk strategick planningk meeting.k Ritak wa
skconducting:
A) environmentalk scanning.
B) ank externalk marketk survey.
C) ank employeek engagementk survey.
D) ank envrionmentalk study.
E) ank externalk opportunities/threatsk study.
11) Thek HRk managerk ofk Smithk &k Yuk companyk wask heavilyk involvedk ink ak downsizingk exercisek ofk th 11)kkkk
ekcompanyʹsk salesk forcek duek tok ank economick downturn.k Hek wask alsok involvedk ink arrangingk forko
utplacementk servicesk andk employeek retentionk programsk ask wellk ask restructuringk ofk thek businessk
followingkthekdownsizing.kThiskiskankexamplekofkHRʹskrolekin:
A) environmentalk scanningk andk executingk strategy.
B) environmentalk scanning.
C) executingk strategy.
D) operationalk activities.
E) formulatingk strategy.
2
, 12) Thek corek values,k beliefs,k andk assumptionsk thatk arek widelyk sharedk byk membersk ofk ank organizatio 12)kkkk
nkarekknownkas:
A) organizationalk climate.
B) organizationalk culture.
C) thek pervadingk atmosphere.
D) thek missionk statement.
E) thek strategick plan.
13) Ask thek HRk consultantk ofk ak newlyk formedk company,k Arunk hask plannedk ak presentationk fork thek linekm 13)kkkk
anagersk onk organizationalk culturek andk thek purposek itk serves.k Whichk ofk thek followingk pointsk wouldk
Arunkhavekincludedkinkhiskpresentation?
A) increasingk trainingk levels
B) fosteringk employeek loyaltyk andk commitmentk andk providingk employeesk withk ak sensek
ofkdirection
C) fosteringk employeek loyaltyk andk commitment
D) successionk planning
E) creatingk ak worldlierk atmosphere
14) Thek prevailingk atmospherek ork ʹʹinternalk weatherʺk thatk existsk ink ank organizationk andk itsk impactk o 14)kkkk
nkemployeeskis
A) organizationalk climate.
B) thek needk fork performancek appraisals.
C) thek needk fork ak corporatek culture.
D) ak mythk aboutk organizations.
E) thek importancek ofk havingk ak missionk statement.
15) Revlexk Inc.k hask decidedk tok allowk itsk frontk linek workersk tok makek decisionsk regardingk thek orderingk 15)kkkk
ofkcertainksupplieskthatk werek formerlyk madekbyk managers.kThisk initiativek isk ankexamplek of:
A) jobk restructuring.
B) employeek empowerment.
C) managementk development.
D) ak changek ink organizationalk climate.
E) workplacek incentives.
16) Joek Brownk wask hiredk byk ak manufacturingk firmk ask ak supervisor.k Duringk hisk firstk fewk weeksk ask aks 16)kkkk
upervisork hek realisedk thatk employeesk whok reportk tok himk expectk ak lotk ofk directionk fromk himk andk
expectk allk ofk thek decisionk makingk tok bek donek byk him.k Joek Brownk decidedk tok traink hisk employeesk
toktakek onk additionalk responsibilitiesk andk makek decisionsk withink ak specifick scope.k Joek Brownk is:
A) empoweringk hisk staff.
B) embracingk hisk staff.
C) outsourcingk hisk staff.
D) reducingk hisk staff.
E) nonek ofk thek above.
17) Economick downturnsk arek generallyk associatedk with: 17)kkkk
A) highk turnover.
B) lowerk unemploymentk rates.
C) morek competitionk fork qualifiedk employees.
D) ank overwhelmingk numberk ofk jobk applicantsk fork vacancies
.
E) skillsk shortages.
3
Namek
MULTIPLEk CHOICE.k Choosek thek onek alternativek thatk bestk completesk thek statementk ork answersk thek question.
1) Humank resourcesk managementk refersk to: 1)kkkk
A) allk managerialk activities.
B) conceptsk andk techniquesk usedk ink leadingk peoplek atk work.
C) conceptsk andk techniquesk fork organizingk workk activities.
D) managementk techniquesk fork controllingk peoplek atk work.
E) thek managementk ofk peoplek ink organizations.
2) Thek knowledge,k education,k training,k skills,k andk expertisek ofk ak firmʹsk workersk isk knownk as 2)kkkk
:
A) physicalk capital.
B) managementʹsk philosophy.
C) productionk capital.
D) humank capital.
E) culturalk diversity.
3) Humank resourcesk practicesk thatk supportk strategyk include: 3)kkkk
A) performancek management.
B) rewardsk practices.
C) staffingk practices.
D) policiesk andk procedures.
E) productionk scheduling.
4) Ak companyk utilizesk ak systemk tok measurek thek impactk ofk Humank Resourcesk whichk balanceskmeas 4)kkkk
uresk relatingk tok financialk results,k customers,k internalk businessk processesk andk humank capitalkma
nagement.kThisksystemkiskknowskaskthe:
A) HRIS.
B) Humank Capitalk Index.
C) balancedk strategy.
D) balancedk scorecard.
E) nonek ofk thek above.
5) Youk havek beenk taskedk withk buildingk employeek engagementk atk thek firmk youk workk for.k Strateg 5)kkkk
ickhumankresourceskinitiativeskyoukwouldkconsiderkimplementingkinclude:
A) employeek recognitionk programs.
B) employeek recognitionk programsk andk managementk developmentk programs.
C) jobk designk indicators.
D) diversityk programs.
E) employeek relationsk activity.
6) HRk departmentk staffk membersk arek traditionallyk involvedk ink keyk operationalk responsibilities.k Whic 6)kkkk
hkofkthekfollowingkiskankoperationalkresponsibility?
A) settingk goalsk andk objectives
B) interpretingk humank rightk laws
C) collectingk metrics
D) analyzingk metrics
E) interpretingk healthk andk safetyk legislation
1
, 7) Beingkcompletelykfamiliarkwithkemploymentklegislation,kHRkpolicieskandkprocedures,kcollectivek 7)kkkk
agreements,kandkthekoutcomekofkrecentkarbitrationkhearingskandkcourtkdecisionskiskmostkcloselyk
relatedkwithkwhichkofkthekfollowingkHRkactivities?
A) servingk ask ak consultant
B) formulatingk policiesk andk procedures
C) offeringk advice
D) providingk services
E) servingk ask ak changek agent
8) Thek practicek ofk contractingk withk outsidek vendorsk tok handlek specifiedk functionsk onk ak permane 8)kkkk
ntkbasiskiskknownkas
A) contractk administration.
B) payrollk andk benefitsk administration.
C) hiringk temporaryk employees.
D) outsourcing.
E) labour-managementkrelations.
9) Thek companyʹsk plank fork howk itk willk balancek itsk internalk strengthsk andk weaknessesk withk extern 9)kkkk
alkopportunitieskandkthreatskinkorderk tokmaintainkcompetitivekadvantagekisk knownkas
A) environmentalk scanning.
B) HRk strategy.
C) policiesk andk procedures.
D) strategy.
E) nonek ofk thek above.
10) Ritak isk thek HRk Directork ofk ak manufacturingk company.k Shek recentlyk undertookk researchk tok identify 10)kkkk
kcompetitork compensationk andk incentivek plans,k informationk aboutk pendingk legislativek changesk an
dkavailabilityk ofk talentk ink thek labourk marketk fork thek upcomingk strategick planningk meeting.k Ritak wa
skconducting:
A) environmentalk scanning.
B) ank externalk marketk survey.
C) ank employeek engagementk survey.
D) ank envrionmentalk study.
E) ank externalk opportunities/threatsk study.
11) Thek HRk managerk ofk Smithk &k Yuk companyk wask heavilyk involvedk ink ak downsizingk exercisek ofk th 11)kkkk
ekcompanyʹsk salesk forcek duek tok ank economick downturn.k Hek wask alsok involvedk ink arrangingk forko
utplacementk servicesk andk employeek retentionk programsk ask wellk ask restructuringk ofk thek businessk
followingkthekdownsizing.kThiskiskankexamplekofkHRʹskrolekin:
A) environmentalk scanningk andk executingk strategy.
B) environmentalk scanning.
C) executingk strategy.
D) operationalk activities.
E) formulatingk strategy.
2
, 12) Thek corek values,k beliefs,k andk assumptionsk thatk arek widelyk sharedk byk membersk ofk ank organizatio 12)kkkk
nkarekknownkas:
A) organizationalk climate.
B) organizationalk culture.
C) thek pervadingk atmosphere.
D) thek missionk statement.
E) thek strategick plan.
13) Ask thek HRk consultantk ofk ak newlyk formedk company,k Arunk hask plannedk ak presentationk fork thek linekm 13)kkkk
anagersk onk organizationalk culturek andk thek purposek itk serves.k Whichk ofk thek followingk pointsk wouldk
Arunkhavekincludedkinkhiskpresentation?
A) increasingk trainingk levels
B) fosteringk employeek loyaltyk andk commitmentk andk providingk employeesk withk ak sensek
ofkdirection
C) fosteringk employeek loyaltyk andk commitment
D) successionk planning
E) creatingk ak worldlierk atmosphere
14) Thek prevailingk atmospherek ork ʹʹinternalk weatherʺk thatk existsk ink ank organizationk andk itsk impactk o 14)kkkk
nkemployeeskis
A) organizationalk climate.
B) thek needk fork performancek appraisals.
C) thek needk fork ak corporatek culture.
D) ak mythk aboutk organizations.
E) thek importancek ofk havingk ak missionk statement.
15) Revlexk Inc.k hask decidedk tok allowk itsk frontk linek workersk tok makek decisionsk regardingk thek orderingk 15)kkkk
ofkcertainksupplieskthatk werek formerlyk madekbyk managers.kThisk initiativek isk ankexamplek of:
A) jobk restructuring.
B) employeek empowerment.
C) managementk development.
D) ak changek ink organizationalk climate.
E) workplacek incentives.
16) Joek Brownk wask hiredk byk ak manufacturingk firmk ask ak supervisor.k Duringk hisk firstk fewk weeksk ask aks 16)kkkk
upervisork hek realisedk thatk employeesk whok reportk tok himk expectk ak lotk ofk directionk fromk himk andk
expectk allk ofk thek decisionk makingk tok bek donek byk him.k Joek Brownk decidedk tok traink hisk employeesk
toktakek onk additionalk responsibilitiesk andk makek decisionsk withink ak specifick scope.k Joek Brownk is:
A) empoweringk hisk staff.
B) embracingk hisk staff.
C) outsourcingk hisk staff.
D) reducingk hisk staff.
E) nonek ofk thek above.
17) Economick downturnsk arek generallyk associatedk with: 17)kkkk
A) highk turnover.
B) lowerk unemploymentk rates.
C) morek competitionk fork qualifiedk employees.
D) ank overwhelmingk numberk ofk jobk applicantsk fork vacancies
.
E) skillsk shortages.
3
