o o o o o
fundamentaloattributionoerroro-
o(ANSWER)weotendotoomakeointernal oattributionsoforoothersoerror.otoooverestimateotheoimpactoofope
rsonalodispositionoandounderestimateotheounderestimateotheoimpactoofotheosituationoitselfoonoaoperso
nsobehavior
self-servingobiaso-o(ANSWER)theotendencyotooperceiveooneselfofavorably
Groupomembershipoandoattributionotypeso-o(ANSWER)-oin-groupobiasoandofavoritism
- group-servingobias
- socialocomparison
- proximityoandosimilarity
- stereotype,oprejudice,oandodiscrimination
In-groupobiasoandofavoritismo-
o(ANSWER)positiveofeelingsoandospecialotreatmentoforopeopleoweohaveodefinedoasobeingopartoofoo
uroin-group
group-servingobiaso-
o(ANSWER)attributingotheogroupsosuccessotooitsoownoeffortoandotooattributeotheirofailuresotoooutsideoi
nterference
socialocomparisono-
o(ANSWER)evaluatingoone'soabilitiesoandoopinionsobyocomparingooneselfowithoothers
proximityoandosimilarityo-
o(ANSWER)you otendotoolearnomoreoaboutopeopleocloseotooyouo(inoyouroproximity)oandotendotoolikeo
peopleomoreosimilarotooyou
mostonegativeotermoofotheofollowing:
- stereotype
- prejudice
- discriminationo-o(ANSWER)stereotype
,stereotypeo-o(ANSWER)-oAogeneralizedobeliefoaboutoaogroupoofopeople
- untrueoandounfair
prejudiceo-o(ANSWER)preconceivedoopinionothatoisonotobasedoonoreasonooroactualoexperience
discriminationo-o(ANSWER)-omeasureoofoperformance
- exclusion
attitudeoaffectiveoandoevaluativeocomponentso-o(ANSWER)like,odislikes,oandoemotions
attitudeobehaviorocomponentso-o(ANSWER)intentionsotooactoinoaospecificoway
attitudeocognitiveocomponento-o(ANSWER)beliefsoandoinformation
peripheralorouteopersuasiono-o(ANSWER)-osurfaceolevel
- affectsoopinion
- notoreallyoattitude
centralorouteopersuasiono-o(ANSWER)-oyourovaluesoandowhooyouoare
- youofeelowhatoyouodo
- behavioroinfluencesoemotion
5ocomponentsoofoself-persuasiono(self-perception)o-
o(ANSWER)1.oselfopersuasionoisodefinedobyoself-directedobehavior
2. theomoreooutsideocontrol,otheolessoinsideocontrol
3. theomoreoobviousotheoexternalocontrol,otheolessoself-persuasion
4. mildothreatsoinfluenceomoreoself-persuasionothanoserveothreats
5. largeoincentivesocanohinderoself-persuasion
, howoself-persuasionoisoaffectedobyoyouroperceivedocontroloinoaosituationo-
o(ANSWER)ifoyouothinkoyouohaveosomeocontrol oorothatoyouochoseotoodoosomethingoyou'reomoreolikel
yotoofollowothoughowithoit
perceivedochoiceois whenoworkingotooachieveosuccessothanoworkingotooavoidofailureo-
o(ANSWER)greater
7oprinciplesoofosocialoinfluenceo-o(ANSWER)1.oconsistency
2. reciprocity
3. ingratiation
4. conformityo(fitoin)
5. authority
6. scarcity
7. novelty
consistencyo-o(ANSWER)-oweoresistochange
- weoactoourselvesointoocertainothinkingoandoviceoversa
- weohonoropublic,oactiveoandovoluntaryocommitment
reciprocityo-o(ANSWER)-oweoreturnofavors
- weoareomoreolikelyotoocomplyoafteroretreating
- whenosomeoneomakesotheirorequestolessoeffortfuloitomakesoyouofeelolikeoyouohaveotoodooitob
ecauseoitsoeasier
- door-in-the-faceo&ofoot-in-the-door
- recognitionocanobeoseenoasoinsincere
ingratiationo-
o(ANSWER)complimentingosomeoneobeforeoaskingoforosomething, otoomakeothemolikeoyouomoreo&o
thereforeodoowhatoyou'veoasked