ISQS 3344 TTU Lay Exam
1
1. What are some of the current challenges in operations management?: - Globalization
- Supply chain partnering
- Sustainability
- Rapid product development
- Mass customization
- Lean operations
2. What are the ten strategic decisions?: - Design of goods and services
- Managing quality
- Process and capacity strategy
- Location strategy
- Layout strategy
- Human resources and job design
- Supply-chain management
- Inventory management
- Scheduling
- Maintenance
3. Eli Whitney, in the nineteenth century, provided the foundations for: stan- dardized interchangeable parts
made by machines to exact specifications
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, ISQS 3344 TTU Lay Exam
1
4. Henry Ford is notes for his contributions to: Assembly line
5. T or F: Operations management is applicable to only manufacturing: False. It can also be applied to services
6. How can productivity be improved?: - Labor, capital, and management
- Basic education appropriate for the labor force
- Diet of the labor force
- Social overhead that makes labor available
7. What can complicate productivity measurement?: Not setting proper stan- dards for quality, external elements
8. Why is productivity more difficult to improve in the service sector?: - Typi- cally labor-intensive
- Frequently focused on unique individual attributes or desires
- Often an intellectual task performed by professionals
- Often difficult to mechanize and automate
- Often difficult to evaluate for quality
9. Reasons to study operations management include learning about:: - how people organize themselves for
productive enterprise
- know how goods and services are produced
- understand what operations managers do
- OM is such a costly part of an organization
2/
8
1
1. What are some of the current challenges in operations management?: - Globalization
- Supply chain partnering
- Sustainability
- Rapid product development
- Mass customization
- Lean operations
2. What are the ten strategic decisions?: - Design of goods and services
- Managing quality
- Process and capacity strategy
- Location strategy
- Layout strategy
- Human resources and job design
- Supply-chain management
- Inventory management
- Scheduling
- Maintenance
3. Eli Whitney, in the nineteenth century, provided the foundations for: stan- dardized interchangeable parts
made by machines to exact specifications
1/
8
, ISQS 3344 TTU Lay Exam
1
4. Henry Ford is notes for his contributions to: Assembly line
5. T or F: Operations management is applicable to only manufacturing: False. It can also be applied to services
6. How can productivity be improved?: - Labor, capital, and management
- Basic education appropriate for the labor force
- Diet of the labor force
- Social overhead that makes labor available
7. What can complicate productivity measurement?: Not setting proper stan- dards for quality, external elements
8. Why is productivity more difficult to improve in the service sector?: - Typi- cally labor-intensive
- Frequently focused on unique individual attributes or desires
- Often an intellectual task performed by professionals
- Often difficult to mechanize and automate
- Often difficult to evaluate for quality
9. Reasons to study operations management include learning about:: - how people organize themselves for
productive enterprise
- know how goods and services are produced
- understand what operations managers do
- OM is such a costly part of an organization
2/
8
