STARBUCKS BARISTA CERTIFICATION
EXAM QUESTIONS AND ANSWERS
What is the Starbucks Experience? - Correct Answers -the exceptional customer
service we create everyday in our stores
what is the "third place"? - Correct Answers -our store; supposed to be the relaxing
place outside of home.
What is the Starbucks logo? - Correct Answers –Siren
how many seconds do you steam milk for lattes? - Correct Answers -3-5
how many seconds do you steam milk for cappuccinos? - Correct Answers -6-8
What is a kids temp? - Correct Answers -120-130
how do you correctly taste coffee? - Correct Answers -smell, slurp, locate, describe
steps of making espresso drink? - Correct Answers -steam milk, start shot, get syrup,
catch shots, STOP, finish and connect
shaken ice tea steps? - Correct Answers -fill tea to first line, fill water or juice to second
line, syrups if required, ice, additions, shake ten times, pour and finish/connect
Why are we a "different kind of company"? - Correct Answers -we create connections
with customers, lead with heart, nurture with soul, create trust
Starbucks Coffee Categories - Correct Answers -Core, seasonal favorites, starbucks
reserve, VIA ready brew, verismo system, keurig k cups, aged coffees, decaffeinated
Customer Service Vision and Pillars - Correct Answers -Vision: goal we want to achieve
Pillars: how we want to do it
anticipate, connect, personalize, own
"LATTE" - Correct Answers -Listen and ask questions
Apologize
Take Action
Thank
EXAM QUESTIONS AND ANSWERS
What is the Starbucks Experience? - Correct Answers -the exceptional customer
service we create everyday in our stores
what is the "third place"? - Correct Answers -our store; supposed to be the relaxing
place outside of home.
What is the Starbucks logo? - Correct Answers –Siren
how many seconds do you steam milk for lattes? - Correct Answers -3-5
how many seconds do you steam milk for cappuccinos? - Correct Answers -6-8
What is a kids temp? - Correct Answers -120-130
how do you correctly taste coffee? - Correct Answers -smell, slurp, locate, describe
steps of making espresso drink? - Correct Answers -steam milk, start shot, get syrup,
catch shots, STOP, finish and connect
shaken ice tea steps? - Correct Answers -fill tea to first line, fill water or juice to second
line, syrups if required, ice, additions, shake ten times, pour and finish/connect
Why are we a "different kind of company"? - Correct Answers -we create connections
with customers, lead with heart, nurture with soul, create trust
Starbucks Coffee Categories - Correct Answers -Core, seasonal favorites, starbucks
reserve, VIA ready brew, verismo system, keurig k cups, aged coffees, decaffeinated
Customer Service Vision and Pillars - Correct Answers -Vision: goal we want to achieve
Pillars: how we want to do it
anticipate, connect, personalize, own
"LATTE" - Correct Answers -Listen and ask questions
Apologize
Take Action
Thank
