Solution and Answer Guide for: Blesi, Medical Assisting, 2022; 9780357502815; Chapter 01: The Medical Assistant, Health Care
Team, and Medical Environment
SOLUTION MANUAL Medical Assisting Administrative &
Clinical Competencies (MindTap Course List) 9th Edition
by Michelle Blesi, All 58 Chapters Fully Covered With
Questions And Verified Solutions |newest guide 2025 A+
•
© 2022 Cengage. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible 1
website, in whole or in part.
, Solution and Answer Guide for: Blesi, Medical Assisting, 2022; 9780357502815; Chapter 01: The Medical Assistant, Health Care
Team, and Medical Environment
Content Type
Check Your Understanding (from End of Chapter questions)
1. To be successful as an MA, you must learn a specific:
a. knowledge base.
b. set of skills.
c. set of behaviors.
d. all of these
ANS: d
Analysis:
a. Incorrect. As an MA, you must learn a knowledge base, a set of skills, and a set of
behaviors to be successful.
b. Incorrect. As an MA, you must learn a knowledge base, a set of skills, and a set of
behaviors to be successful.
c. Incorrect. As an MA, you must learn a knowledge base, a set of skills, and a set of
behaviors to be successful.
d. Correct. As an MA, you must learn all of these – a knowledge base, a set of skills, and a
set of behaviors - to be successful.
2. All of the following are clinical skills EXCEPT:
a. Filing patient records
b. Phlebotomy
c. Administering medications
d. Wrapping instruments
ANS: a
Analysis:
a. Correct. The filing of patient records is an administrative skill.
b. Incorrect. Phlebotomy is a clinical skill. The filing of patient records is an administrative
skill.
c. Incorrect. Administering medications is a clinical skill. The filing of patient records is an
administrative skill.
© 2022 Cengage. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible 2
website, in whole or in part.
,Medical Assisting Administrative & Clinical Competencies (MindTap Course List) 9th Edition by Michelle Blesi: Blesi, Medical Assisting,
2022; 9780357502815; Chapter 01: The Medical Assistant, Health Care Team, and Medical Environment
d. Incorrect. Wrapping instruments is a clinical skill. The filing of patient records is an
administrative skill.
3. A system where patients pay an added fee in exchange for more personalized care and better
access to their providers for medical services is referred to as which type of service?
a. PCMH
b. ACO
c. boutique
d. managed care
ANS: c
Analysis:
a. Incorrect. PCMH is a patient-centered medical home. This is a model of care where
doctors, hospitals, and healthcare providers work to provide high-quality care to their
Medicare patients.
b. Incorrect, ACO is an accountable care organization. This is a model of care where
doctors, hospitals, and healthcare providers work to provide high-quality care to their
Medicare patients.
c. Correct. A boutique system is where patients pay an added fee in exchange for more
personalized care and better access to their providers for medical services.
d. Incorrect. Managed care refers to care plans where the providers follow rules to keep
care costs down.
4. Employment opportunities for medical assistants are expected to do which of the following
through 2028?
a. grow
b. decline
c. stay consistent
d. be eliminated
ANS: a
Analysis:
a. Correct. Employment opportunities for medical assistants are expected to grow through
2028.
b. Incorrect. Employment opportunities for medical assistants are expected to grow through
2028.
c. Incorrect. Employment opportunities for medical assistants are expected to grow through
2028.
d. Incorrect. Employment opportunities for medical assistants are expected to grow through
2028.
5. Which of the following organizations provides the RMA credential?
a. AAMA
b. AMT
c. AAPC
d. NHA
ANS: b
Analysis:
a. Incorrect. The AAMA provides the CMA (AAMA) credential.
© 2022 Cengage. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible 3
website, in whole or in part.
, Medical Assisting Administrative & Clinical Competencies (MindTap Course List) 9th Edition by Michelle Blesi: Blesi, Medical Assisting,
2022; 9780357502815; Chapter 01: The Medical Assistant, Health Care Team, and Medical Environment
b. Correct. The AMT provides the RMA credential. The AAMA provides the CMA (AAMA)
credential.
c. Incorrect. The AAPC provides certification to professional coders. The AAMA provides the
CMA (AAMA) credential.
d. Incorrect. The NHA is an association for those working in healthcare. The AAMA provides
the CMA (AAMA) credential.
6. Which of the following defines the role of the patient advocate or navigator?
a. drives the patient to appointments
b. assists the patient or acts on behalf of the patient
c. acts on behalf of the provider
d. keeps the patients’ medical records
ANS: b
Analysis:
a. Incorrect. Driving the patient to their appointments is outside the role of the patient
advocate or navigator. The patient advocate or navigator assists the patient or acts on
behalf of the patient.
b. Correct. The patient advocate or navigator assists the patient or acts on behalf of the
patient.
c. Incorrect. The patient advocate or navigator does not act on behalf of the provider. The
patient advocate or navigator assists the patient or acts on behalf of the patient.
d. Incorrect. While keeping a copy of the patient’s medical records may be part of the role
of the advocate or navigator, their main role is to assist the patient or act on behalf of
the patient. The patient advocate or navigator assists the patient or acts on behalf of the
patient.
7. Which of the following describes the role of an ACO?
a. Provides health care with an emphasis on prevention.
b. A group of doctors, hospitals, and other health care providers, like the PCMH model who
together coordinate high-quality care to their Medicare patients.
c. A system of health care that integrates the delivery and payment of health care for
covered persons (patients, or subscribers) by contracting with selected providers for
comprehensive health care services at a reduced cost.
d. Care centers that take care of patients with acute illness or injury and those with minor
emergencies.
ANS: b
Analysis:
a. Incorrect. Many health care organizations provide care with an emphasis on prevention.
An Accountable Care Organization (ACO) is a group of doctors, hospitals, and other
health care providers, similar to the PCMH model. Together, these models coordinate to
provide high-quality care to their Medicare patients.
b. Correct. An Accountable Care Organization (ACO) is a group of doctors, hospitals, and
other health care providers, similar to the PCMH model. Together, these models
coordinate to provide high-quality care to their Medicare patients.
c. Incorrect. A system where providers contract to reduce costs is an HMO. An Accountable
Care Organization (ACO) is a group of doctors, hospitals, and other health care providers,
similar to the PCMH model. Together, these models coordinate to provide high-quality
care to their Medicare patients.
© 2022 Cengage. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible 4
website, in whole or in part.
Team, and Medical Environment
SOLUTION MANUAL Medical Assisting Administrative &
Clinical Competencies (MindTap Course List) 9th Edition
by Michelle Blesi, All 58 Chapters Fully Covered With
Questions And Verified Solutions |newest guide 2025 A+
•
© 2022 Cengage. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible 1
website, in whole or in part.
, Solution and Answer Guide for: Blesi, Medical Assisting, 2022; 9780357502815; Chapter 01: The Medical Assistant, Health Care
Team, and Medical Environment
Content Type
Check Your Understanding (from End of Chapter questions)
1. To be successful as an MA, you must learn a specific:
a. knowledge base.
b. set of skills.
c. set of behaviors.
d. all of these
ANS: d
Analysis:
a. Incorrect. As an MA, you must learn a knowledge base, a set of skills, and a set of
behaviors to be successful.
b. Incorrect. As an MA, you must learn a knowledge base, a set of skills, and a set of
behaviors to be successful.
c. Incorrect. As an MA, you must learn a knowledge base, a set of skills, and a set of
behaviors to be successful.
d. Correct. As an MA, you must learn all of these – a knowledge base, a set of skills, and a
set of behaviors - to be successful.
2. All of the following are clinical skills EXCEPT:
a. Filing patient records
b. Phlebotomy
c. Administering medications
d. Wrapping instruments
ANS: a
Analysis:
a. Correct. The filing of patient records is an administrative skill.
b. Incorrect. Phlebotomy is a clinical skill. The filing of patient records is an administrative
skill.
c. Incorrect. Administering medications is a clinical skill. The filing of patient records is an
administrative skill.
© 2022 Cengage. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible 2
website, in whole or in part.
,Medical Assisting Administrative & Clinical Competencies (MindTap Course List) 9th Edition by Michelle Blesi: Blesi, Medical Assisting,
2022; 9780357502815; Chapter 01: The Medical Assistant, Health Care Team, and Medical Environment
d. Incorrect. Wrapping instruments is a clinical skill. The filing of patient records is an
administrative skill.
3. A system where patients pay an added fee in exchange for more personalized care and better
access to their providers for medical services is referred to as which type of service?
a. PCMH
b. ACO
c. boutique
d. managed care
ANS: c
Analysis:
a. Incorrect. PCMH is a patient-centered medical home. This is a model of care where
doctors, hospitals, and healthcare providers work to provide high-quality care to their
Medicare patients.
b. Incorrect, ACO is an accountable care organization. This is a model of care where
doctors, hospitals, and healthcare providers work to provide high-quality care to their
Medicare patients.
c. Correct. A boutique system is where patients pay an added fee in exchange for more
personalized care and better access to their providers for medical services.
d. Incorrect. Managed care refers to care plans where the providers follow rules to keep
care costs down.
4. Employment opportunities for medical assistants are expected to do which of the following
through 2028?
a. grow
b. decline
c. stay consistent
d. be eliminated
ANS: a
Analysis:
a. Correct. Employment opportunities for medical assistants are expected to grow through
2028.
b. Incorrect. Employment opportunities for medical assistants are expected to grow through
2028.
c. Incorrect. Employment opportunities for medical assistants are expected to grow through
2028.
d. Incorrect. Employment opportunities for medical assistants are expected to grow through
2028.
5. Which of the following organizations provides the RMA credential?
a. AAMA
b. AMT
c. AAPC
d. NHA
ANS: b
Analysis:
a. Incorrect. The AAMA provides the CMA (AAMA) credential.
© 2022 Cengage. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible 3
website, in whole or in part.
, Medical Assisting Administrative & Clinical Competencies (MindTap Course List) 9th Edition by Michelle Blesi: Blesi, Medical Assisting,
2022; 9780357502815; Chapter 01: The Medical Assistant, Health Care Team, and Medical Environment
b. Correct. The AMT provides the RMA credential. The AAMA provides the CMA (AAMA)
credential.
c. Incorrect. The AAPC provides certification to professional coders. The AAMA provides the
CMA (AAMA) credential.
d. Incorrect. The NHA is an association for those working in healthcare. The AAMA provides
the CMA (AAMA) credential.
6. Which of the following defines the role of the patient advocate or navigator?
a. drives the patient to appointments
b. assists the patient or acts on behalf of the patient
c. acts on behalf of the provider
d. keeps the patients’ medical records
ANS: b
Analysis:
a. Incorrect. Driving the patient to their appointments is outside the role of the patient
advocate or navigator. The patient advocate or navigator assists the patient or acts on
behalf of the patient.
b. Correct. The patient advocate or navigator assists the patient or acts on behalf of the
patient.
c. Incorrect. The patient advocate or navigator does not act on behalf of the provider. The
patient advocate or navigator assists the patient or acts on behalf of the patient.
d. Incorrect. While keeping a copy of the patient’s medical records may be part of the role
of the advocate or navigator, their main role is to assist the patient or act on behalf of
the patient. The patient advocate or navigator assists the patient or acts on behalf of the
patient.
7. Which of the following describes the role of an ACO?
a. Provides health care with an emphasis on prevention.
b. A group of doctors, hospitals, and other health care providers, like the PCMH model who
together coordinate high-quality care to their Medicare patients.
c. A system of health care that integrates the delivery and payment of health care for
covered persons (patients, or subscribers) by contracting with selected providers for
comprehensive health care services at a reduced cost.
d. Care centers that take care of patients with acute illness or injury and those with minor
emergencies.
ANS: b
Analysis:
a. Incorrect. Many health care organizations provide care with an emphasis on prevention.
An Accountable Care Organization (ACO) is a group of doctors, hospitals, and other
health care providers, similar to the PCMH model. Together, these models coordinate to
provide high-quality care to their Medicare patients.
b. Correct. An Accountable Care Organization (ACO) is a group of doctors, hospitals, and
other health care providers, similar to the PCMH model. Together, these models
coordinate to provide high-quality care to their Medicare patients.
c. Incorrect. A system where providers contract to reduce costs is an HMO. An Accountable
Care Organization (ACO) is a group of doctors, hospitals, and other health care providers,
similar to the PCMH model. Together, these models coordinate to provide high-quality
care to their Medicare patients.
© 2022 Cengage. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible 4
website, in whole or in part.
