HMGT 1500 FINAL EXAM QUESTIONS WITH
VERIFIED ANSWERS
Anne makes a habit of seeking feedback from others regarding her tendency to
stereotype people. Consequently she has become more comfortable interacting on
multicultural teams at work. By actually modifying her behavior, Anne has improved
which of her CQ competencies? - ANSWER skills
This type of listening refers to truly listening to others without judging - ANSWER bare
attention
Effective communication - ANSWER builds trust, empathy, respect
Ineffective communication - ANSWER creates misunderstanding
socially constructed - ANSWER learned through interaction with others
systemic - ANSWER communication involves a number of interrelated parts
organizational culture - ANSWER behaviors, values, rules found within a company
communication styles - ANSWER what we say < how you say it
differ depending on culture
nature of intercultural communication - ANSWER intercultural communication is very
common
different meaning for the same word or symbol
behaviors are culturally specific
Cultural intelligence refers to our ability to effectively interact with diverse people in
diverse settings. - ANSWER True
CQ impacts the bottom line by: - ANSWER avoiding lawsuits
being flexible and innovative
maximizing utilization of human capital
solving problems
reaching out to a changing, global marketplace and new populations
Culture refers to a people's way of life that is socially: - ANSWER learned, shared, and
transmitted from generation to generation
, People's cultures include their religion, education, social class, and political viewpoints.
- ANSWER True
List of myths - ANSWER CQ is only important for some jobs and some people
Developing CQ is all about changing people's awareness
CQ training aims to change people's values
There is some simple formula or strategy for developing CQ
CQ comes naturally to people with good intentions
As a nurse, Harrison constantly seeks information about differences and similarities in
how cultures throughout the world approach health care. By doing this, Harrison is
working on which of the following CQ competencies? - ANSWER understanding
Leaders today are much more likely to view cultural intelligence as a bottom-line issue
for their entire organization - ANSWER True
Lee makes a habit of seeking feedback from others regarding her tendency to
stereotype people. Consequently, she has become more comfortable interacting on
multicultural teams at work. By actually modifying her behavior, Lee has improved
which of her CQ competencies? - ANSWER skills
Cultural intelligence includes which of the following? - ANSWER all of the options
9 megaskills - ANSWER 1. Understanding my cultural identity
: Understanding how we think about ourselves as well as the people and ways of life with
which we identify
2. Checking cultural lenses
: Recognizing the ways in which cultural backgrounds differ and how they influence
thinking, behavior, and assumptions
3. Global consciousness
: Moving across boundaries and seeing the world from multiple perspectives
4. Shifting perspectives
: Putting ourselves in others' shoes and cultures
5. Intercultural communication
: Exchanging ideas and feeling and creating meanings with people from diverse cultural
backgrounds
6. Managing cross-cultural conflict
VERIFIED ANSWERS
Anne makes a habit of seeking feedback from others regarding her tendency to
stereotype people. Consequently she has become more comfortable interacting on
multicultural teams at work. By actually modifying her behavior, Anne has improved
which of her CQ competencies? - ANSWER skills
This type of listening refers to truly listening to others without judging - ANSWER bare
attention
Effective communication - ANSWER builds trust, empathy, respect
Ineffective communication - ANSWER creates misunderstanding
socially constructed - ANSWER learned through interaction with others
systemic - ANSWER communication involves a number of interrelated parts
organizational culture - ANSWER behaviors, values, rules found within a company
communication styles - ANSWER what we say < how you say it
differ depending on culture
nature of intercultural communication - ANSWER intercultural communication is very
common
different meaning for the same word or symbol
behaviors are culturally specific
Cultural intelligence refers to our ability to effectively interact with diverse people in
diverse settings. - ANSWER True
CQ impacts the bottom line by: - ANSWER avoiding lawsuits
being flexible and innovative
maximizing utilization of human capital
solving problems
reaching out to a changing, global marketplace and new populations
Culture refers to a people's way of life that is socially: - ANSWER learned, shared, and
transmitted from generation to generation
, People's cultures include their religion, education, social class, and political viewpoints.
- ANSWER True
List of myths - ANSWER CQ is only important for some jobs and some people
Developing CQ is all about changing people's awareness
CQ training aims to change people's values
There is some simple formula or strategy for developing CQ
CQ comes naturally to people with good intentions
As a nurse, Harrison constantly seeks information about differences and similarities in
how cultures throughout the world approach health care. By doing this, Harrison is
working on which of the following CQ competencies? - ANSWER understanding
Leaders today are much more likely to view cultural intelligence as a bottom-line issue
for their entire organization - ANSWER True
Lee makes a habit of seeking feedback from others regarding her tendency to
stereotype people. Consequently, she has become more comfortable interacting on
multicultural teams at work. By actually modifying her behavior, Lee has improved
which of her CQ competencies? - ANSWER skills
Cultural intelligence includes which of the following? - ANSWER all of the options
9 megaskills - ANSWER 1. Understanding my cultural identity
: Understanding how we think about ourselves as well as the people and ways of life with
which we identify
2. Checking cultural lenses
: Recognizing the ways in which cultural backgrounds differ and how they influence
thinking, behavior, and assumptions
3. Global consciousness
: Moving across boundaries and seeing the world from multiple perspectives
4. Shifting perspectives
: Putting ourselves in others' shoes and cultures
5. Intercultural communication
: Exchanging ideas and feeling and creating meanings with people from diverse cultural
backgrounds
6. Managing cross-cultural conflict
