Schrodt Final exam questions well answered already passed

Schrodt Final exam questions well
answered already passed

Identify and briefly describe 5 conflict styles. - correct answer ✔✔- Conflict styles consists of
two partially competing goals: concern for others (i.e. cooperativeness) and concern for self (i.e.
assertiveness).

- Using these two dimensions, we can identify 5 conflict styles:

1) Competition (high assertiveness, low cooperativeness)

2) Avoiding (low assertiveness, low cooperativeness)

3) Accommodation (low assertiveness, high cooperativeness)

4) Compromise (moderate assertiveness, moderate cooperativeness)

5) Collaboration (high assertiveness, high cooperativeness)



Identify and briefly describe 4 possible responses to conflict. - correct answer ✔✔Pie diagram

- Voice

- Loyality

- Neglect

- Exit



Useful Skills in Conflict Management:

Briefly describe some helpful communication behaviors that facilitate constructive conflict
management (e.g., Gottman's 5 to 1 ratio and his XYZ formula, etc.). - correct answer ✔✔-
Gottman's 5 to 1 ratio (You should give 5 complements for 1 criticisms)

- Attend to the relationship level of meaning

- Communicate supportively

- Listen mindfully