Test Bank for Heizer Operations Management 9th Edition by Jay Heizer, Barry Render |All Chapters,

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, CHAPTER 1: OPERATIONS AND PRODUCTIVITY g g g g




TRUE/FALSE

1. Some of the operations-related activities of Hard Rock Café include designing meals and analyzing
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them for ingredient cost and labor requirements.
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True (Global company profile, easy)
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2. The production process at Hard Rock Café is limited to meal preparation and serving customers.
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False (Global company profile, easy)
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3. All organizations, including service firms such as banks and hospitals, have a production function.
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True (What is operations management? moderate)
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4. Operations management is the set of activities that create value in the form of goods and services
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by transforming inputs into outputs.
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True (What is operations management? easy)
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5. An example of a "hidden" production function is money transfers at banks.
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True (What is operations management? moderate)
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6. One reason to study operations management is to learn how people organize themselves for
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productive enterprise.
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True (Why study OM, easy)
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, 7. The operations manager performs the management activities of planning, organizing, staffing,
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leading, and controlling of the OM function.
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True (What operations managers do, easy)
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8. "How much inventory of this item should we have?" is within the critical decision area of
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managing quality.
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False (What operations managers do, easy)
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9. In order to have a career in operations management, one must have a degree in statistics or
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gquantitative methods. g


False (What operations managers do, easy)
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10. Henry Ford is known as the Father of Scientific Management.
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False (The heritage of operations management, easy)
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11. Shewhart’s contributions to operations management came during the Scientific Management Era.
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False (The heritage of operations management, easy)
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12. Students wanting to pursue a career in operations management will find multidisciplinary
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knowledge beneficial.
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True (Where are the OM jobs? easy)
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, 13. Customer interaction is often high for manufacturing processes, but low for services.
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False (Operations in the service sector, moderate)
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14. Productivity is more difficult to improve in the service sector.
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True (The productivity challenge, moderate)
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15. Manufacturing now constitutes the largest economic sector in postindustrial societies.
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False (Operations in the service sector, moderate)
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16. In the past half-century, the number of people employed in manufacturing has more or less held
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gsteady, but each manufacturing employee is manufacturing about 20 times as much.
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True (Operations in the service sector, easy)
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17. A knowledge society is one that has migrated from work based on knowledge to one based on
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manual work.
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False (The productivity challenge, easy)
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18. Productivity is the total value of all inputs to the transformation process divided by the total value
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of the outputs produced.
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False (The productivity challenge, easy)
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19. Measuring the impact of a capital acquisition on productivity is an example of multi-factor
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productivity.
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False (The productivity challenge, moderate)
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20. Ethical and social dilemmas arise because stakeholders of a business have conflicting perspectives.
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True (Ethics and social responsibility, easy) {AACSB: Ethical Reasoning}
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MULTIPLE CHOICE g




21. At Hard Rock Café, tasks that reflect operations or operations management include
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a. designing meals g


b. testing meals (recipes) g g


c. analyzing meals for the cost of ingredients g g g g g g


d. preparing employee schedules g g


e. all of the above g g g


e (Global company profile, easy)
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22. An operations task performed at Hard Rock Café is
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a. borrowing funds to build a new restaurant g g g g g g


b. advertising changes in the restaurant menu g g g g g


c. calculating restaurant profit and loss g g g g


d. preparing employee schedules g g


e. all of the above g g g


d (Global company profile, moderate)
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