Test Bank for Managing Human Resources, 20th Edition by Scott Snell

Chapter 01 - The Opportunities and Challenges of Human Resources Management


1. Technology, and AI in particular, has increased the number of jobs that require considerable skill.
a. True
b. False

ANSWER: True
POINTS: 1
DIFFICULTY: Easy
QUESTION TYPE: True / False
HAS VARIABLES: False
LEARNING OBJECTIVES: LO 01-3 - Describe how technology can improve how people perform and
how they are managed.
TOPICS: A-Head: Technology Challenges
KEYWORDS: Bloom's: Remember
DATE CREATED: 4/3/2025 4:43 AM
DATE MODIFIED: 4/3/2025 4:43 AM
2. The primary responsibility of knowledge workers is known as touch labor.
a. True
b. False

ANSWER: False
POINTS: 1
DIFFICULTY: Easy
QUESTION TYPE: True / False
HAS VARIABLES: False
LEARNING OBJECTIVES: LO 01-3 - Describe how technology can improve how people perform and
how they are managed.
TOPICS: A-Head: Technology Challenges
KEYWORDS: Bloom's: Remember
DATE CREATED: 4/3/2025 4:43 AM
DATE MODIFIED: 4/3/2025 4:43 AM




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,Chapter 01 - The Opportunities and Challenges of Human Resources Management


3. A human resources information system (HRIS) provides current and accurate HR-related data needed for control and
decision-making.
a. True
b. False

ANSWER: True
POINTS: 1
DIFFICULTY: Easy
QUESTION TYPE: True / False
HAS VARIABLES: False
LEARNING OBJECTIVES: LO 01-3 - Describe how technology can improve how people perform and
how they are managed.
TOPICS: A-Head: Technology Challenges
KEYWORDS: Bloom's: Remember
DATE CREATED: 4/3/2025 4:43 AM
DATE MODIFIED: 4/3/2025 4:43 AM
4. To proactively manage change, organizations should wait to see how external forces impact an organization’s
performance and then develop a plan to address those changes.
a. True
b. False

ANSWER: False
POINTS: 1
DIFFICULTY: Moderate
QUESTION TYPE: True / False
HAS VARIABLES: False
LEARNING OBJECTIVES: LO 01-2 - Explain how good human resource practices can help a firm
address strategic challenges such as globalization, competition, and
sustainability efforts.
TOPICS: A-Head: Strategic and Global Challenges
KEYWORDS: Bloom's: Understand
DATE CREATED: 4/3/2025 4:43 AM
DATE MODIFIED: 4/3/2025 4:43 AM




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,Chapter 01 - The Opportunities and Challenges of Human Resources Management


5. An organization wants to expand globally. It considers that importing and exporting goods and services is the easiest
way to “go global.”
a. True
b. False

ANSWER: True
POINTS: 1
DIFFICULTY: Easy
QUESTION TYPE: True / False
HAS VARIABLES: False
LEARNING OBJECTIVES: LO 01-2 - Explain how good human resource practices can help a firm
address strategic challenges such as globalization, competition, and
sustainability efforts.
TOPICS: A-Head: Strategic and Global Challenges
KEYWORDS: Bloom's: Apply
DATE CREATED: 4/3/2025 4:43 AM
DATE MODIFIED: 4/3/2025 4:43 AM
6. The value of a firm’s human capital is listed as an asset on its balance sheet.
a. True
b. False

ANSWER: False
POINTS: 1
DIFFICULTY: Easy
QUESTION TYPE: True / False
HAS VARIABLES: False
LEARNING OBJECTIVES: LO 01-1 - Explain how human resource (HR) managers and other managers
can have rewarding careers by helping their firms gain a sustainable
competitive advantage through the strategic utilization of people.
TOPICS: A-Head: Why Should You Study Human Resources Management? Will It Pay
Off?
KEYWORDS: Bloom's: Remember
DATE CREATED: 4/3/2025 4:43 AM
DATE MODIFIED: 4/3/2025 4:43 AM




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, Chapter 01 - The Opportunities and Challenges of Human Resources Management


7. Human capital is owned by an organization and is part of its core competencies.
a. True
b. False

ANSWER: False
POINTS: 1
DIFFICULTY: Easy
QUESTION TYPE: True / False
HAS VARIABLES: False
LEARNING OBJECTIVES: LO 01-1 - Explain how human resource (HR) managers and other managers
can have rewarding careers by helping their firms gain a sustainable
competitive advantage through the strategic utilization of people.
TOPICS: A-Head: Why Should You Study Human Resources Management? Will It Pay
Off?
KEYWORDS: Bloom's: Understand
DATE CREATED: 4/3/2025 4:43 AM
DATE MODIFIED: 4/3/2025 4:43 AM
8. A company saw a drop in sales after negative publicity around a scandal involving safety reports. The strategic
changes the company makes to deal with this situation are reactive changes.
a. True
b. False

ANSWER: True
POINTS: 1
DIFFICULTY: Easy
QUESTION TYPE: True / False
HAS VARIABLES: False
LEARNING OBJECTIVES: LO 01-2 - Explain how good human resource practices can help a firm
address strategic challenges such as globalization, competition, and
sustainability efforts.
TOPICS: A-Head: Strategic and Global Challenges
KEYWORDS: Bloom's: Apply
DATE CREATED: 4/3/2025 4:43 AM
DATE MODIFIED: 4/3/2025 4:43 AM




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