2025 Selling With Integrity Exam Questions with Correct Answers Graded A+
Which of the following is a Cigna Guiding Principle that we want all our reps, agents and partners to
embrace? - Answers B. Do the right thing. Always!
Which of the following is a Cigna Guiding Principle that we want all our reps, agents and partners to
embrace? - Answers B. Do the right thing. Always!
Which of the following statements is true about the Scope of Appointment (SOA) requirements? -
Answers A. All planned one-on-one appointments require the completion of an SOA before the
appointment
Which of the following statements is true about the Scope of Appointment (SOA) requirements? -
Answers A. All planned one-on-one appointments require the completion of an SOA before the
appointment
Bella Cruz, a telesales agent is enrolling a customer on an inbound call and using the Enrollment script.
Which of the following can she do? - Answers C. She must not skip or add to the enrollment script. She
must use it verbatim
Bella Cruz, a telesales agent is enrolling a customer on an inbound call and using the Enrollment script.
Which of the following can she do? - Answers C. She must not skip or add to the enrollment script. She
must use it verbatim
Which of the following types of preparation is important as part of a sales agent's regimen? - Answers D.
Mental and material preparation
Which of the following types of preparation is important as part of a sales agent's regimen? - Answers D.
Mental and material preparation
What is a key Consultative Selling skill that is a stepping stone to building trust and establishing a long-
term customer relationship? - Answers A. Rapport
What is a key Consultative Selling skill that is a stepping stone to building trust and establishing a long-
term customer relationship? - Answers A. Rapport
When verifying if a doctor is in the Cigna network, which of the following is correct? - Answers A. You
should verify doctors and other providers using the Provider Lookup Tool, download the daily provider
spreadsheets from the resource library and/or call the CARL Unit
When verifying if a doctor is in the Cigna network, which of the following is correct? - Answers A. You
should verify doctors and other providers using the Provider Lookup Tool, download the daily provider
spreadsheets from the resource library and/or call the CARL Unit
Which of the following is a Cigna Guiding Principle that we want all our reps, agents and partners to
embrace? - Answers B. Do the right thing. Always!
Which of the following is a Cigna Guiding Principle that we want all our reps, agents and partners to
embrace? - Answers B. Do the right thing. Always!
Which of the following statements is true about the Scope of Appointment (SOA) requirements? -
Answers A. All planned one-on-one appointments require the completion of an SOA before the
appointment
Which of the following statements is true about the Scope of Appointment (SOA) requirements? -
Answers A. All planned one-on-one appointments require the completion of an SOA before the
appointment
Bella Cruz, a telesales agent is enrolling a customer on an inbound call and using the Enrollment script.
Which of the following can she do? - Answers C. She must not skip or add to the enrollment script. She
must use it verbatim
Bella Cruz, a telesales agent is enrolling a customer on an inbound call and using the Enrollment script.
Which of the following can she do? - Answers C. She must not skip or add to the enrollment script. She
must use it verbatim
Which of the following types of preparation is important as part of a sales agent's regimen? - Answers D.
Mental and material preparation
Which of the following types of preparation is important as part of a sales agent's regimen? - Answers D.
Mental and material preparation
What is a key Consultative Selling skill that is a stepping stone to building trust and establishing a long-
term customer relationship? - Answers A. Rapport
What is a key Consultative Selling skill that is a stepping stone to building trust and establishing a long-
term customer relationship? - Answers A. Rapport
When verifying if a doctor is in the Cigna network, which of the following is correct? - Answers A. You
should verify doctors and other providers using the Provider Lookup Tool, download the daily provider
spreadsheets from the resource library and/or call the CARL Unit
When verifying if a doctor is in the Cigna network, which of the following is correct? - Answers A. You
should verify doctors and other providers using the Provider Lookup Tool, download the daily provider
spreadsheets from the resource library and/or call the CARL Unit
