1
WGU
WGU D514 FINAL EXAM (NEW 2024/ 2025
UPDATE) ANALYTICAL METHODS OF HEALTHCARE
LEADERS| QS & AS| GRADE A| 100% CORRECT
(VERIFIED ANSWERS)
A surgical center is experiencing patient attrition. The center has received bad
reviews online. One area of complaints is that the center is dirty in common
areas. The center conducted a survey to ascertain what the major complaints
were. The center has decided to outsource its maintenance in an effort to
improve patient satisfaction scores. The median patient satisfaction scores were
determined from the survey. How were descriptive statistics applied in this
scenario?
To determine the variance in patient satisfaction scores
To determine factors that influence patient satisfaction scores
To determine the 50th percentile of patient satisfaction scores
To determine the minimum and maximum patient satisfaction scores - ANS ✓To
determine the 50th percentile of patient satisfaction scores
An administrator at an established hospital decided to create a new data
collection plan for the quality improvement initiative because the former plan
was not acceptable. One concern with the old plan was with the timeliness of the
data and with missing data elements associated with wait times and
communication. How were descriptive statistics applied in this scenario?
To confirm overall diagnoses across time To identify the average patient
satisfaction score To create a baseline in the organization's current performance
To run a regression to ensure patients are eligible for bonus programs - ANS ✓To
identify the average patient satisfaction score
A surgical center is experiencing patient attrition. The center has received bad
reviews online. One area of complaints is that the center is dirty in common
areas. The center conducted a survey to ascertain what the major complaints
were. The center has decided to outsource its maintenance in an effort to
improve patient satisfaction scores. The surgical center reviewed patient
satisfaction scores before and after outsourcing its housekeeping services. Which
WGU D514
, 2
WGU
inferential statistic was applied to arrive at the decision to outsource
maintenance?
A t-test
A regression
A factor analysis
A chi-square test - ANS ✓A t-test
There have been recent complaints at a pharmacy regarding care, wait times, and
errors. The administrator wants to further examine customer satisfaction rates.
After examining more information the administrator decides to develop a new
patient portal that will allow patients to perform a refill request online. The
system will also allow patients to request refills via text or mobile devices. The
administrator wants to determine if the complaints regarding the care, wait time,
and errors at the pharmacy are associated with customer satisfaction. How were
inferential statistics applied to arrive at this decision?
A factor analysis was performed regarding patient portals.
A linear regression was performed regarding patient portals.
A factor analysis was performed regarding customer satisfaction rates.
A linear regression was performed regarding customer satisfaction rates. - ANS
✓A linear regression was performed regarding customer satisfaction rates.
A hospital is experiencing a high rate of nursing turnover during the first year at
the hospital. There are many theories as to why turnover in this cohort is so high.
The chief executive officer (CEO) has asked the nursing director to study this
further and develop some tactics to improve nursing retention. The director
plans to gather data, conduct some statistical analysis, and report back to the
CEO with an improvement plan. How should the nursing director apply cluster
analysis to study this issue?
By removing variables unrelated to nursing turnover from the analysis
By grouping nurses into categories related to the reasons they resigned
By studying the strength of the relationship between turnover and other
variables
WGU D514
, 3
WGU
By testing the difference of the mean values among various reasons for
resignation - ANS ✓By grouping nurses into categories related to the reasons
they resigned
A healthcare administrator decided to implement email safety training classes for
all employees after reading about computer hacks through phishing. An exam
was given to the employees after the training.
How should the organization use the pass rate data from the assessment?
To identify areas of potential data disclosure
To compare mean scores to determine efficacy
To see if additional educational efforts are needed
To determine the level of insurance that will be needed - ANS ✓To see if
additional educational efforts are needed
A hospital would like to reduce the outstanding accounts receivables with large
amounts. The chief financial officer (CFO) asked the director of patient accounts
to identify delinquent accounts based on patient demographics to create a
collection process through the patient portal. How should the CFO use the data?
To outsource the hospital's collection function
To implement improvements in the revenue cycle process
To explain delays in collection to the board's finance committee
To replace staff in areas where substandard performance is identified - ANS ✓To
implement improvements in the revenue cycle process
Research has determined that the number of sleep interruptions in patients with
fibromyalgia has a detrimental impact on the clinical outcome of the disease. The
data from the research are given in the following table:
Fibromyalgia Patients 36
Male: 22 Female: 14
age Male: 58 Female: 52
Average Reported Sleep Disruptions 100
Standard Deviation 5
WGU D514
WGU
WGU D514 FINAL EXAM (NEW 2024/ 2025
UPDATE) ANALYTICAL METHODS OF HEALTHCARE
LEADERS| QS & AS| GRADE A| 100% CORRECT
(VERIFIED ANSWERS)
A surgical center is experiencing patient attrition. The center has received bad
reviews online. One area of complaints is that the center is dirty in common
areas. The center conducted a survey to ascertain what the major complaints
were. The center has decided to outsource its maintenance in an effort to
improve patient satisfaction scores. The median patient satisfaction scores were
determined from the survey. How were descriptive statistics applied in this
scenario?
To determine the variance in patient satisfaction scores
To determine factors that influence patient satisfaction scores
To determine the 50th percentile of patient satisfaction scores
To determine the minimum and maximum patient satisfaction scores - ANS ✓To
determine the 50th percentile of patient satisfaction scores
An administrator at an established hospital decided to create a new data
collection plan for the quality improvement initiative because the former plan
was not acceptable. One concern with the old plan was with the timeliness of the
data and with missing data elements associated with wait times and
communication. How were descriptive statistics applied in this scenario?
To confirm overall diagnoses across time To identify the average patient
satisfaction score To create a baseline in the organization's current performance
To run a regression to ensure patients are eligible for bonus programs - ANS ✓To
identify the average patient satisfaction score
A surgical center is experiencing patient attrition. The center has received bad
reviews online. One area of complaints is that the center is dirty in common
areas. The center conducted a survey to ascertain what the major complaints
were. The center has decided to outsource its maintenance in an effort to
improve patient satisfaction scores. The surgical center reviewed patient
satisfaction scores before and after outsourcing its housekeeping services. Which
WGU D514
, 2
WGU
inferential statistic was applied to arrive at the decision to outsource
maintenance?
A t-test
A regression
A factor analysis
A chi-square test - ANS ✓A t-test
There have been recent complaints at a pharmacy regarding care, wait times, and
errors. The administrator wants to further examine customer satisfaction rates.
After examining more information the administrator decides to develop a new
patient portal that will allow patients to perform a refill request online. The
system will also allow patients to request refills via text or mobile devices. The
administrator wants to determine if the complaints regarding the care, wait time,
and errors at the pharmacy are associated with customer satisfaction. How were
inferential statistics applied to arrive at this decision?
A factor analysis was performed regarding patient portals.
A linear regression was performed regarding patient portals.
A factor analysis was performed regarding customer satisfaction rates.
A linear regression was performed regarding customer satisfaction rates. - ANS
✓A linear regression was performed regarding customer satisfaction rates.
A hospital is experiencing a high rate of nursing turnover during the first year at
the hospital. There are many theories as to why turnover in this cohort is so high.
The chief executive officer (CEO) has asked the nursing director to study this
further and develop some tactics to improve nursing retention. The director
plans to gather data, conduct some statistical analysis, and report back to the
CEO with an improvement plan. How should the nursing director apply cluster
analysis to study this issue?
By removing variables unrelated to nursing turnover from the analysis
By grouping nurses into categories related to the reasons they resigned
By studying the strength of the relationship between turnover and other
variables
WGU D514
, 3
WGU
By testing the difference of the mean values among various reasons for
resignation - ANS ✓By grouping nurses into categories related to the reasons
they resigned
A healthcare administrator decided to implement email safety training classes for
all employees after reading about computer hacks through phishing. An exam
was given to the employees after the training.
How should the organization use the pass rate data from the assessment?
To identify areas of potential data disclosure
To compare mean scores to determine efficacy
To see if additional educational efforts are needed
To determine the level of insurance that will be needed - ANS ✓To see if
additional educational efforts are needed
A hospital would like to reduce the outstanding accounts receivables with large
amounts. The chief financial officer (CFO) asked the director of patient accounts
to identify delinquent accounts based on patient demographics to create a
collection process through the patient portal. How should the CFO use the data?
To outsource the hospital's collection function
To implement improvements in the revenue cycle process
To explain delays in collection to the board's finance committee
To replace staff in areas where substandard performance is identified - ANS ✓To
implement improvements in the revenue cycle process
Research has determined that the number of sleep interruptions in patients with
fibromyalgia has a detrimental impact on the clinical outcome of the disease. The
data from the research are given in the following table:
Fibromyalgia Patients 36
Male: 22 Female: 14
age Male: 58 Female: 52
Average Reported Sleep Disruptions 100
Standard Deviation 5
WGU D514
