Summary 1 VEM1 Task 1: Strategic Needs Assessment Western Governor’s University Strategic Train

1 VEM1 Task 1: Strategic Needs Assessment Western Governor’s University Strategic Training and Development - D353 2 Competency A: Needs Assessment Plan Competency A1: Assessment The first step to begin assessing the organization’s training needs is to define and identify the three levels of needs analysis: organization, job, and person. At the most broad level, organization, it will be vital to assess if the organization currently has adequate resources to provide training to potentially all 100 new floor agents. Next, at the job level, a combination of task-based and competency-based job analysis will be used to determine if the knowledge and skills of the newly acquired floor agents aligns with the expectations of the organization. Finally, the organization’s training needs will be evaluated at the person level, using performance evaluations and observations to identify any i