MTA BUS OPERATOR EXAM FOR NEW
YORK CITY SECTION 4
1. You are at the intersection of 155th Street and Amsterdam Avenue in Manhattan and
your passenger wants to go to the Bronx. Which of the following bridges is the closest
connection from Manhattan to Bronx? (Map usage is allowed) - Correct Answers -
Macombs Dam Bridge
2. Which among the following forms of communication is nonverbal? - Correct Answers
-Eye contact
3. What is the proper action for a rider who refuses to pay the bus fare? - Correct
Answers -Inform the rider with the proper fare and let them aboard.
9. Unruly passengers pose risks to the safety and security of both the driver and
passengers in the vehicle. What is the most appropriate place to drop off any unruly
rider? - Correct Answers -Safest possible or the next stop
10. A passenger called the attention of the bus operator to raise a question which the
operator barely understood. What is the proper way to address the situation? - Correct
Answers -Retell what was initially understood then ask the passenger whether the
statement was correct or not.
11. Buses are designed and constructed so as to accommodate standing passengers.
Which is a prohibited area for riders while the bus is in motion? - Correct Answers -In
front of the standee line
12. The following examples are categorized as nonverbal communication except one.
Which of the following does not belong to this group? - Correct Answers -A handbook
4. A bus operator was interviewed by a friend who works for a local newspaper. Which
of the following must the operator do next? - Correct Answers -Refer the friend to the
media relations office.
5. There is a bus driver manual that indicates all the necessary protocols for loading and
unloading passengers. What is the last step on picking up passengers at the bus stop? -
Correct Answers -Make a final check to confirm all traffic stops before opening the bus
door and signaling students to approach.
YORK CITY SECTION 4
1. You are at the intersection of 155th Street and Amsterdam Avenue in Manhattan and
your passenger wants to go to the Bronx. Which of the following bridges is the closest
connection from Manhattan to Bronx? (Map usage is allowed) - Correct Answers -
Macombs Dam Bridge
2. Which among the following forms of communication is nonverbal? - Correct Answers
-Eye contact
3. What is the proper action for a rider who refuses to pay the bus fare? - Correct
Answers -Inform the rider with the proper fare and let them aboard.
9. Unruly passengers pose risks to the safety and security of both the driver and
passengers in the vehicle. What is the most appropriate place to drop off any unruly
rider? - Correct Answers -Safest possible or the next stop
10. A passenger called the attention of the bus operator to raise a question which the
operator barely understood. What is the proper way to address the situation? - Correct
Answers -Retell what was initially understood then ask the passenger whether the
statement was correct or not.
11. Buses are designed and constructed so as to accommodate standing passengers.
Which is a prohibited area for riders while the bus is in motion? - Correct Answers -In
front of the standee line
12. The following examples are categorized as nonverbal communication except one.
Which of the following does not belong to this group? - Correct Answers -A handbook
4. A bus operator was interviewed by a friend who works for a local newspaper. Which
of the following must the operator do next? - Correct Answers -Refer the friend to the
media relations office.
5. There is a bus driver manual that indicates all the necessary protocols for loading and
unloading passengers. What is the last step on picking up passengers at the bus stop? -
Correct Answers -Make a final check to confirm all traffic stops before opening the bus
door and signaling students to approach.
